Field Engineer

• Responsible for executing basic maintenance and minor repairs on selected products at customer sites.
• Investigate and resolve basic technical problems on selected products with basic knowledge at customer sites.
• Preparation of assigned service jobs according to the FSE Handbook.
• Follow up on actions and promises made to customers.
• Write service report on site and obtain customer's signature.
• Update service execution IT systems with relevant information.
• Report unsafe practices and other safety incidents according to local reporting procedures.
• Capture Installed Base on site and communicate sales leads to sales organization.
• Proactive recommendations to customers related to purchase of additional spare parts.
• Execute services in our Service Centers as required.

Field Service Technician

• Work at multiple customer sites and provide preventive and predictive maintenance on Valmet QCS and DCS equipment.
• Customer update meetings.
• Constant customer training and interactions with operations.
• Perform system upgrades as needed.
• Updating control logic as needed.
• Perform sensor correlations.
• Controls tuning.
• Preventive and remedial maintenance.
• Provide remote phone and internet support to customers.
• Generate reports after each customer visit.
• Travel typically within the work week, with some work over weekends expected.

Service Engineer

• Install and configure software applications and hardware peripherals at customer sites
• Train customers how to use equipment and review job aids with client administrators/operators
• Contribute to revenue growth through sales leads and billable professional services
• Deliver solutions remotely and onsite
• Stay up to date on Pitney Bowes industry knowledge

• Act as Field Engineer/Owners Representative on site to support steam and gas turbine and generator outage activities for power plant owners and operators
• Frequently interface with ENTRUST turbine and generator engineers
• Demonstrate technical expertise in overhaul practices, NDE inspections, outage QA/QC, and troubleshooting for turbine and generator equipment

Stream Turbine Field Engineer

Gas Turbine Field Engineer

• Commissioning of CV Technology explosion mitigation systems.
• Verify the functionality of the CV Technology protection system
• Providing familiarization training for plant personnel
• Provide outstanding service to our clients
• Emergency services in the event of system activation
• Completion of written reports for any site visit; commissioning, maintenance, or emergency service.
• Submitting personal expenses and booking travel accommodations
• Quote spare parts and/or services

Field Service Technician – Travel-Based

• Mechanical Service Technician will be the face of Valmet while traveling to customer facilities
• Provide a high level of professionalism while servicing equipment
• Travel 60% and work with customers and Project Coordinators on servicing existing equipment, new equipment installs, upgrades, and audits
• Close collaboration with cross functional teams including Sales, Spares, Tips & Mods, Engineering
• Responsible for problem solving, assembling, and maintaining converting equipment

Field Service Technician – Mechanical

• Diagnosing machinery problems based upon vibration data, operational data, and customer communications.
• Travel to customer sites to provide supporting service.
• Completing timely reports that identify findings and provide recommendations to the customer.
• Building relationships with customers to provide a high-level of service delivery, becoming their trusted advisor for their rotating equipment health.
• Calculating and overseeing placement of balance weights.
• Applying Health, Safety, and Environment (HS&E) standards and procedures.

Machinery Diagnostics Field Engineer

• - Gains familiarity with Field Service Technician practices and procedures.- With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.- Performs hardware repairs on a component level.- Cleans and adjusts mechanical components.- Configures and installs applicable software.- Preventive Maintenance: Performs routine checks according to documented procedures.- Refills consumables as directed.- IMAC/R: Installs, moves, adds, changes and removes hardware and software products.- Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.- Participates in regular hardware and software trainings (on the job, classroom and web based).- Participates in the implementation of measures to achieve agreed KPIs.- Assists with special projects as assigned.

• Install, troubleshoot, and repair mammography imaging systems, including fixed and rotating gantry assemblies.
• Diagnose and repair mechanical and electromechanical gantry components, including: Motorized arms and rotational assemblies, Compression paddles and drive mechanisms, Bearings, counterbalances, encoders, belts, and lead screws, Positioning sensors, interlocks, and safety systems.
• Perform system level fault isolation across mechanical, electrical, and software domains.
• Conduct mechanical alignment, motion verification, and system calibration in accordance with manufacturer specifications.
• Restore system operation following mechanical failure, component wear, or functional misalignment.
• Support system installations, relocations, and de installations, including: Gantry assembly and disassembly, Mechanical alignment and structural setup, Post installation functional validation.
• Perform hardware and software updates following approved service procedures.
• Verify system performance after repairs, modifications, or upgrades.
• Accurately document troubleshooting activities, repairs performed, parts replaced, and system status in service management systems.
• Follow applicable MQSA, FDA, radiation safety, and internal quality system requirements. Maintain required service records and technical documentation related to imaging equipment repairs.

MedTech Field Service Engineer

• Provides engineering support for facility/project related construction activities.
• Responsible for assigned construction engineering activities from conception through implementation to turnover.
• Provides knowledgeable support and coordination of design/construction to resolve design problems of ranging complexity.
• Recommends design change options.
• Reviews design changes.
• Performs material takeoff and develops Bills of Material (BOM) or Material Service Requests (MSR) based on issued design.
• Provides material tracking service to help ensure timely receipt.
• Verifies received material to ensure compliance to design requirements (type and quantity).
• Performs/supports walk downs with applicable personnel to formulate work package planning and hazard identification.
• Performs comprehensive hazard analysis and develops plans per site procedural requirements.
• Contributes to formulation of hazard mitigation plans.
• Supports design planning meetings and walk downs.
• Provides conceptual design and constructability reviews.
• Facilitates timely issue of design packages and changes.
• Contributes to construction schedule development (i. scope, material quantities, testing etc.)
• Develops Work Packages per site procedural requirements.
• Expedites work package approvals.
• Assembles Work Packages with applicable instructions, permits, documents, supporting information, etc.
• Makes field changes to construction work packages as needed.
• Maintains a current status of assigned construction work packages.
• Participates in pre-job briefs (conducts or supports) to ensure workers and support organizations understand scope, hazards, mitigations and expectations.
• Ensures all questions or concerns are addressed.
• Generates field fabrication sketches, weld maps, as-builts, etc.
• Monitors field activities and provides field support to crafts during implementation.
• Provides support for resolution of issues through direct interface with workers and/or supervision and coordination with support organizations.
• Provides direction to workers as needed.
• Performs field inspection support to ensure compliance to design specifications (materials, configuration), procedures, guides and National Codes and Standards.
• Coordinates with Quality Organization for independent surveillance and inspection.
• Ensures design or code required Non Destructive Examination (NDE) is complete and acceptable.
• Ensures proper M&TE use and documentation.
• Monitors acceptance testing to ensure design and code testing is complete and acceptable.
• Provides documentation of acceptance testing.
• Reviews work packages for closure ensuring all work is signed-off as complete and acceptable.
• Routes work packages for final closure review.
• Develops construction scope Turnover Packages per applicable procedures.
• Conducts and/or supports turnover walk downs to ensure compliance with design.
• Routes Turnover Packages to appropriate repository for storage/archive.

Senior Mechanical Construction Field Engineer I – III

• Responsible for conducting activities in our service warranty & spares department
• Assist our customer base including our reps, distributors and authorized service centers with their service and technical needs
• Leads initial field trouble shooting and expedites technical and engineering support as needed
• Ensure customer satisfaction and loyalty by consulting with, assisting and resolving requests, inquiries and complaints, both verbally and in writing
• Handles inbound calls effectively and efficiently through the use of proactive customer service
• Create a satisfying experience for the customer by using professional customer service techniques
• Resolve questions / concerns efficiently and effectively
• Initiates return authorizations and creates customer file
• Makes warranty determinations based on evaluations performed by in-house and outsourced authorized service center evaluation reports
• Logs reports back to manufacturing units for back charging warranty claims
• Expedite service and warranty orders through the system until completion
• Follows quality procedures according to ISO 9001
• Resolves customer complaints
• Performs other duties as assigned

Field Service Technician – HST

• Troubleshoot and resolve mechanical, electrical, and software issues on equipment at customer sites, ensuring customer satisfaction.
• Assist in the installation, startup, and testing of new equipment, providing guidance to customer personnel on proper operation and maintenance practices.
• Cultivate and maintain strong customer relationships through effective communication and diplomacy.
• Collaborate with team members to optimize efficiency and effectiveness in service delivery.
• Build and maintain customer relationships.

Field Service Technician – Vertical Form Fill and Horizontal Flow Wrapping

• Performs preventive maintenance of Gaumard advanced patient simulators and diagnoses repairs using light hand tools or electronics equipment.
• Installs and tests new simulators and support equipment.
• Installs and updates Gaumard software.
• Visits hospitals, universities, medical centers, etc., to perform preventive maintenance, inspect, diagnose, and repair Gaumard’s Advanced Patient simulators.
• Actively requests support and verification of process from Field Services Technical Supervisor in troubleshooting, repair, and installation.
• Completes repairs and verifies functionality in a neat and timely fashion.

• Provide comprehensive service and sales support on all Alcon equipment
• Maintain positive working relationships with customers, field sales, clinical teams and other regional managers ensuring that customer’s needs are met
• Maintain a high degree of customer satisfaction through timely solutions of multifaceted issues
• Meet or exceed annual regional goals through established metrics
• Confirm compliance of all regulatory requirements assigned to the region’s Field Service Engineers
• Achieve financial goals and control expenses within budgetary guidelines
• Support service contracts and time-material revenue by working closely with the internal sales team
• Co-travel with direct reports to assess capabilities, provide feedback and coaching
• Hire, develop, train, motivate and lead a team of Field Service Engineers
• Implement team’s work objectives, performance reviews, and disciplinary action within Alcon guidelines
• Perform other duties, monthly reports and projects as assigned by service management

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