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Field Engineer – Energy
AFLField Engineer providing technical support for AFL electric power systems in utility and telecom markets. Responsible for customer relations and installation expertise with hands-on training and documentation support.
About the role
Key responsibilities & impact- Support customer projects through on-site support for installation training, field failure investigations, on-site supervision, or direct installation support.
- Provide hands-on product training and installation support to customers.
- Assist customers with product installation questions.
- Provide support to further develop installation and training documentation for products.
- Assist with new product development by providing installation insight.
- Supports the development of application notes, instruction manuals, and application videos for products, installation procedures and applications.
- Interact with product managers, application engineers, sales team, and customer service representatives as required.
- Travel to customer sites and train end users on proper installation techniques.
- Develop and/or update procedures and documentation for his/her area as applicable.
- Follow, know, promote, and demand the fulfillment of the Environment, Health and Safety (EHS) policy, rules, procedures, and operative controls to maintain and improve our performance on these matters.
- Identify client’s requirements on sustainability needs from our products.
- Inform EHS department for any requirements from clients that involve new materials or processes changes to identify environmental, health and safety impacts.
Requirements
What you’ll need- Advanced Installation knowledge of electrical distribution and transmission products.
- 5+ years of experience in the electric utility field with a solid understanding of the electric utility industry.
- Hands-on field experience in electric utility line work in the distribution, transmission and/or substation environments.
- Demonstrated understanding of transmission, substation, and/or distribution construction & maintenance applications.
- strong writing skills for training content development and customer communication.
- Strong verbal skills for effective internal and customer communication.
- Willing and able to conduct customer trainings, high voltage product demonstrations, and troubleshoot customer product issues in the field.
- Develop expertise in AFL’s optical products and hardware used by utility market customers in order to provide the same customer training and support as AFL’s electrical conductor accessories.
- Professional skills: Advanced problem-solving skills
- Good organization and time management skills
- Excellent oral and written communication skills
- Strong analytical capabilities
- Good presentation skills
- Moderate skills with Microsoft PowerPoint, Excel, Word, Teams, and SharePoint
- (Preferred) Experience with AFL products or equivalent (substation accessories, bus conductors, compression accessories, cable motion control hardware, formed wire cable hardware, and the related tools)
- (Preferred) Current or previous electrical line worker qualification (i.e. Line Apprentice 4, B-Class Lineman, A-class Lineman, Journeyman) transmission line or substation construction background.
- Distribution line background will also be considered.
Benefits
Comp & perks- A hybrid in office schedule for qualifying employees
- Flexible time off policy
- 401K Company match (up to 4% - dollar for dollar)
- Professional development, training, and tuition reimbursement programs
- Excellent medical, dental, vision, and life insurance policy options
- Opportunities for career advancement with an industry leading company!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
installation knowledgeelectric distribution productselectric transmission productsfield experiencehigh voltage product demonstrationstroubleshootingtraining content developmentanalytical capabilitiesproblem-solving skillscustomer training
Soft Skills
strong writing skillsstrong verbal skillsorganization skillstime management skillsexcellent communication skillspresentation skills
Certifications
Line Apprentice 4B-Class LinemanA-Class LinemanJourneyman