Field Engineer

• Support our Service network and help build a world class Customer Satisfaction Department.
• This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls.
• On-site troubleshooting and resolving complex technical problems on CT equipment in a medical environment
• Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2 nd line support to the distributors in all aspects of customer support
• Have a very high level of product knowledge
• Define PM kits and all service tools
• Build a service data base of information to align with our corrective action systems
• Provide information such as fault trees and training materials
• Run tests and simulations at our facility to assist with problem solving
• Travel to the field to train and or resolve customer issues
• Train service engineers
• Attend and complete all required training and certification exams
• Learn to be proficient in service and repair of all systems (current, new, and updates)
• Be able to work independently and take ownership of customer base
• Be completely self-sufficient in the field
• Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations
• Become and remain compliant with REPtrax and VendorMate
• Follow all company policies regarding travel, expenses, meetings, and meals
• Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently
• Maintain service calendar accessible by CS Manager/staff
• Close reports to CSD on Great Plains, PM Reports, Service Reports
• Required to wear dosimeter when in direct contact with radiation emitting devices

Field Service Engineer, Mobile CT

• Serve as the technical lead for power and analog solutions
• Lead customer power architecture development
• Perform technical design reviews and debug complex issues
• Deliver field feedback to product divisions
• Develop and present customer trainings and technical seminars

Field Applications Engineer, Analog & Power

• Install, qualify (IQ/OQ/PQ), maintain, and repair TFF/TFDF Systems, Chromatography, PATsmart™ Analytical products, XCell™ ATF, and related systems.
• Collaborate with internal teams to execute Site Acceptance Tests (SAT) and support Factory Acceptance Tests (FAT) as needed.
• Deliver customer training on system operation, software, and accessories.
• Provide remote and on-site technical support to customers and internal teams.
• Maintain accurate documentation of all service activities and escalate issues as needed.
• Follow-up with customers and/or colleagues on all Service deliverables, pre and post service events.

Field Service Engineer II

• Lead, mentor, and grow a team of Field Engineers supporting enterprise and commercial sales opportunities
• Partner closely with Account Executives to drive technical discovery, solution design, demos, evaluations, and Proof of Values (PoVs)
• Coach Field Engineers in real time through strategic customer engagements and complex technical evaluations
• Establish and maintain high standards for technical excellence, customer engagement, and execution quality across the team
• Help define and scale repeatable pre-sales methodologies, playbooks, demo environments, and evaluation frameworks
• Stay engaged with key strategic opportunities and act as an escalation point for complex technical and customer challenges
• Collaborate cross-functionally with Product and Engineering teams to communicate customer feedback and influence product direction
• Drive operational rigor across the team, including resource planning, pipeline alignment, forecasting support, and technical account prioritization
• Recruit, onboard, and develop top-tier Field Engineering talent
• Partner with Enablement and leadership teams to improve onboarding, training, and career development programs for the Field Engineering organization
• Stay current on emerging trends in AI-powered development tools, cloud platforms, CI/CD systems, and developer workflows
• Contribute to the evolution of CodeRabbit’s overall go-to-market and customer experience strategy

Manager, Field Engineering – Pre-sales

• Install, commission, troubleshoot, and repair Waterjet, CNC Laser, and Press Brake equipment
• Provide hands-on technical support both on-site and remotely
• Train customers on machine operation, preventive maintenance, and safety
• Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, and software issues
• Build strong relationships with customers and become their trusted technical partner
• Support machine performance through routine maintenance and service excellence

Field Service Technician

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment like self-checkout systems within an assigned territory
• Perform maintenance, repair, PM work, and system overhauls.

Field Service Technician I

• Perform onsite installation, configuration, commissioning, upgrades, troubleshooting, and repair of viewLinc hardware and software
• Install and support data loggers, sensors, transmitters, gateways, industrial cellular routers, serial servers, and related networked devices
• Diagnose connectivity issues involving Ethernet, Wi-Fi, cellular networks, IP addressing, DHCP, DNS, NAT, firewalls, port forwarding, and VPNs
• Support customer validation activities, including IQ/OQ/PQ, and collaborate with Quality and Validation teams in GxP-regulated environments
• Deliver technical training on system operation, alarm management, reporting, and basic troubleshooting
• Maintain accurate service records, calibration documentation, site reports, and expense submissions
• Partner with Technical Support, Sales, and Customer Success teams to resolve complex customer issues and ensure a high-quality service experience
• Identify and communicate product-improvement opportunities based on customer and field experience
• Manage travel schedules, customer appointments, and daily workload independently

Field Installation Engineer

• Responsible for traveling to customer sites to perform a variety of services including verification, preventative maintenance, repair, and installation on a wide range of Instron’s products
• Work from home, out of the East Granby, CT/Springfield, MA area
• Provide a company vehicle, appropriate tools/equipment, including a laptop computer and cell phone
• Regional responsibility in the greater New Haven Area
• Occasional travel to other locations in the US may be required, with as much as 30% overnight travel

Field Service Engineer

• Perform customer installation, maintenance, and service calls promptly and effectively
• Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory
• Perform maintenance repair and system overhauls
• Manage everything from network faults and traffic, to configuration, security, and remote system access

Field Service Technician II

• Provide remote and on-site technical support for BrioHealth's mechanical circulatory support systems, including participation in a 24/7 rotating on-call support program.
• Analyze device log files, alarms, pump waveforms, and system performance data to identify clinically meaningful changes in patient-device interaction.
• Troubleshoot hardware, software, and system issues remotely and during on-site clinical support.
• Monitor longitudinal device performance trends and identify changes related to patient-device interaction, pump function, and alarm conditions.
• Partner closely with R&D to expand product knowledge, improve system performance, and deepen understanding of device behavior under varying physiological conditions.
• Document technical findings, field observations, complaint trends, and product performance data to support continuous product improvement.
• Support clinical trial activities, including implant procedures, hospital-based patient support, and study execution in compliance with study protocols, regulatory requirements, and quality standards.
• Deliver product training and technical education to physicians, clinical staff, investigators, and internal teams.
• Support field activities including software updates, troubleshooting, hospital visits, and clinical site support as needed.
• Assist with complaint investigations by analyzing device performance data, evaluating returned products, and supporting root cause investigations.
• Develop deep technical expertise in BrioHealth's heart failure therapies and serve as a trusted product expert throughout the clinical and commercial product lifecycle.

Field Clinical Engineer

• Responsible for executing and overseeing the maintenance, repair, and qualification testing of analytical instrumentation (HPLC, UPLC, LC/MS, LC/MS/MS)
• Provides advanced to expert maintenance, diagnosis, and repairs of HPLC, UPLC, LC/MS and/or LC/MS/MS
• Provides calibration and qualification of HPLC, UPLC, LC/MS and/or LC/MS/MS
• Recommends and implements improvements to HPLC, UPLC, LC/MS and/or LC/MS/MS systems
• Interacts with customers/staff to provide advanced to expert analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting
• Drafts and/or revises technical documentation and standard operation procedures as needed
• Participates in cross-functional project or program objective and other project requirements
• Provides advanced to expert analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs and practices involving standard operations

Experienced Field Service Engineer – Liquid Chromatography, Mass Spec

• Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment
• Provide excellent and efficient service to Beckman Coulter’s customers
• Conduct technical training on products
• Maintain accurate customer service logs and internal service records
• Order repair parts and adhere to cycle times
• Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning
• Communicate with various levels of internal and external customers
• Foster collaboration by assisting with the training of newer Field Service Engineers

• Visit franchise locations to see what’s working — and what could work even better.
• Help owners fine-tune operations, marketing, and sales strategies.
• Dig into P&Ls, uncover growth opportunities, and set smart goals.
• Guide franchisees through marketing campaigns, training programs, and technical setups.
• Be the bridge between franchise owners and our corporate support team.
• Celebrate wins, troubleshoot challenges, and keep everyone moving forward.
• Travel about 50% of the time — exploring your region while helping businesses shine.

Business Advisor – Field Support Specialist

• Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs
• Assist with troubleshooting technical issues related to flow cytometry instrumentation
• Learn and follow service procedures, technical memos, safety standards, and documentation requirements, along with how to use Salesforce and prepare a Field Service Report
• Communicate product quality observations or service concerns to appropriate team members
• Work closely with Field Service, Sales, and Field Applications teams
• Support customer satisfaction through professional communication and timely follow-up
• Assist with maintaining service parts and inventory organization, completing expense reports in a timely manner and entering hours into your timesheet on a weekly basis
• Develop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics
• Travel to customer sites as required within the assigned region

Associate Field Service Engineer – Fixed Term, 12-month assignment

• Install, qualify (IQ/OQ/PQ), maintain, and repair TFF/TFDF Systems, Chromatography, PATsmart™ Analytical products, XCell™ ATF, and related systems.
• Collaborate with internal teams to execute Site Acceptance Tests (SAT) and support Factory Acceptance Tests (FAT) as needed.
• Deliver customer training on system operation, software, and accessories.
• Provide remote and on-site technical support to customers and internal teams.
• Maintain accurate documentation of all service activities and escalate issues as needed.
• Collaborate with global FSE teams and Field Service Manager to share knowledge and coordinate service efforts.
• Follow-up with customers and/or colleagues on all Service deliverables, pre and post service events.

• Support the execution of detailed field plans for Electric Reservoir Stimulation (ERS) pilots, including mobilization, pre-ERS operations, equipment staging, field operations, and demobilization.
• Work with both the R&D team and the engineering team to translate pilot objectives and tests into practical field work plans.
• Coordinate field readiness across site hosts/clients, internal engineering, vendors, and subcontractors.
• Help identify field constraints early, including: access, power, water, pressure-control needs, lifting/handling requirements, and permitting/regulations. Assist with preparing the proper permits.
• Responsible for ensuring that required equipment, tools, spares, instrumentation, consumables, PPE, vehicles, rentals, and support services are available.
• Build and maintain equipment lists and packing lists for mobilization.
• Support building timelines and Gantt charts. Track performance vs planned timelines.
• Own pilot logistics from pre-mobilization through demobilization, including equipment preparation, shipping, site delivery, travel scheduling, lodging, rental vehicles, and field crew coordination.
• Coordinate with vendors and subcontractors for equipment rentals, equipment deliveries, testing services, and other field support.
• Coordinate real-time changes to the field plan with engineering, operations leadership, site representatives, and contractors.
• Serve as the primary day-to-day field lead during ERS pilot execution.
• Run daily field activities, including morning planning, task assignments, schedule reviews, contractor coordination, daily reports, and end-of-day progress updates. Proactively identify delays and required decisions.
• Manage a small field team of approximately 1–4 people, including Eden personnel/technicians and contractors.
• Act as the on-site point of contact for Eden during field execution, escalating technical, safety, schedule, or commercial issues as needed.
• Own the field-level schedule during pilot execution and maintain a clear view of critical path activities.
• Responsible for knowing how to troubleshoot electrical issues by having basic knowledge of electrical principles including currents, volts, circuits, and power.
• Will oversee, and when necessary, perform routine maintenance services, and routine electrical services on various equipment.
• Support cost tracking for field-related expenses, including equipment, rentals, contractors, and travel.
• Participate in/lead daily safety meetings, hazard analyses, and stop-work discussions.
• Confirm that field personnel have the required safety training and understand site rules, PPE requirements, emergency procedures, exclusion zones, and equipment-specific hazards.
• Maintain organized field records, including daily activity reports, equipment status, contractor reports, and test data.

Field Operations Lead – Senior Field Operations Engineer

• Traveling directly to customer sites, you will represent our high-quality brand and be responsible for Waterjet equipment installation and configurations, through maintenance, troubleshooting, and repair.
• Support planned delivery events, uncrate and inventory OMAX equipment, determine equipment layout and permanent placement, assemble and connect sub-assemblies, perform system testing and repairs, and provide new equipment and accessory training, including post-installation follow-up.
• Troubleshoot mechanical, electrical, and pneumatic issues on previously installed OMAX Waterjet equipment on-site, by email, and over the phone, and perform contract maintenance services at customer locations.
• Maintain timely, detailed, and analytical digital service records supported by photos and technical attachments and provide thorough feedback on product issues identified in the field.
• Partner with the sales team as a technical expert during customer-facing trade show demonstrations and pre-sales visits.

• Engage in a comprehensive ~3 month in field and classroom training program to ensure you have the skills and tools to be successful.
• Once trained, you will travel to customer sites in your region to Install, Repair, Troubleshoot, Service and Calibrate the most advanced measuring instruments in the world.
• Work hands on to learn new skills on high tech CMM’s (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude.
• Document service work and maintain accurate service records.
• Work independently while representing the company in a fast-paced and innovative environment.

• GM Field Service Engineers (FSEs) provide on-site professional automotive, business and computer technical support to GM’s retail and wholesale communities.
• Retail Support Provide third level, on-site support to resolve automotive technical and Techline issues as escalated through processes in place at the GM Technical Assistance Center and the FSE Dispatch Center.
• Respond immediately to dispatch cases for vehicle concerns that may lead to “vehicle down” or potential “repurchase” situations.
• Maintain a close working relationship with GM District Managers-Aftersales (DMPS), the Regional CAM and BRSM to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back.
• Work closely with the GM Business Resource Center (BRC) to respond to customers in your area that have contacted Customer Assistance asking for a repurchase of their vehicle.
• Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area and assist dealers quickly when one of these high-risk vehicles shows up at a dealer in your area.
• Review dealer comeback process on every dealer contact to determine it meets GM’s requirements.

Field Engineer jobs in Massachusetts

See all jobs on JobTailor

Field Service Engineer, Mobile CT

Field Applications Engineer, Analog & Power

Field Service Engineer II

Manager, Field Engineering – Pre-sales

Field Service Technician

Field Service Technician

Field Service Technician I

Field Installation Engineer

Field Service Engineer

Field Service Technician II

Field Clinical Engineer

Experienced Field Service Engineer – Liquid Chromatography, Mass Spec

Field Service Engineer

Business Advisor – Field Support Specialist

Associate Field Service Engineer – Fixed Term, 12-month assignment

Field Service Engineer II

Field Operations Lead – Senior Field Operations Engineer

Field Service Technician

Field Service Technician

Field Service Engineer