Field Service Engineer

ITW

Field Service Engineer responsible for customer site visits to perform maintenance and installation services. Remote work based in East Granby, CT/Springfield, MA area with occasional travel required.

Posted 7/15/2026full-timeEast Granby • Connecticut, Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $34 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in electro-mechanical systems, including the ability to read blueprints and schematics, perform preventative and corrective maintenance, and deliver technical training. Strong customer service orientation and superior organizational skills are essential for success in field service roles.

Highest-signal resume keywords

Electro-Mechanical Systems KnowledgePreventative Maintenance ExperienceField Service ExperienceBlueprint and Schematic InterpretationCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electro-Mechanical SystemsPreventative MaintenanceCorrective MaintenanceBlueprint InterpretationSchematic InterpretationAutomation SystemsServo Hydraulic SystemsMaterials TestingTechnical Training DeliveryTechnical Degree

Soft Skills

Organizational SkillsTime ManagementCustomer Service OrientationAutonomy

Tools & Technologies

PCsWindows ApplicationsLaptop ComputerCell Phone

Industry Keywords

Field ServiceTechnical ServicesSecurity Background CheckUS Government AccessMilitary Facilities

About the role

Key responsibilities & impact

Responsible for traveling to customer sites to perform a variety of services including verification, preventative maintenance, repair, and installation on a wide range of Instron’s products
Work from home, out of the East Granby, CT/Springfield, MA area
Provide a company vehicle, appropriate tools/equipment, including a laptop computer and cell phone
Regional responsibility in the greater New Haven Area
Occasional travel to other locations in the US may be required, with as much as 30% overnight travel

Requirements

What you’ll need

Two or four-year technical degree from an accredited university
Knowledge of electro–mechanical systems
Ability to read and interpret basic technical information
Ability to interpret blueprints and schematics
Familiarity with PCs including operating systems and Windows applications
High level of autonomy
Superior organizational and time management skills
Customer service skills
Prior field service experience strongly preferred
Automation systems experience is a plus
Experience performing preventative or corrective maintenance on servo hydraulic systems preferred
Experience with materials testing preferred but not required
Experience delivering hands-on and classroom training on topics technical in nature preferred
Must be able to pass security background checks to gain access to US Government and military facilities

Benefits

Comp & perks

Health, dental, life and LTD insurance
401k (with match)
100% tuition reimbursement program