Field Service Engineer

General Motors

Field Service Engineer providing automotive technical and computer support to GM’s customers. Diagnose and manage repairs while maintaining relationships with dealership management teams.

Posted 6/14/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSeniorLead💰 $69,000 - $107,300 per yearWebsite

About the role

Key responsibilities & impact

GM Field Service Engineers (FSEs) provide on-site professional automotive, business and computer technical support to GM’s retail and wholesale communities.
Retail Support Provide third level, on-site support to resolve automotive technical and Techline issues as escalated through processes in place at the GM Technical Assistance Center and the FSE Dispatch Center.
Respond immediately to dispatch cases for vehicle concerns that may lead to “vehicle down” or potential “repurchase” situations.
Maintain a close working relationship with GM District Managers-Aftersales (DMPS), the Regional CAM and BRSM to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back.
Work closely with the GM Business Resource Center (BRC) to respond to customers in your area that have contacted Customer Assistance asking for a repurchase of their vehicle.
Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area and assist dealers quickly when one of these high-risk vehicles shows up at a dealer in your area.
Review dealer comeback process on every dealer contact to determine it meets GM’s requirements.

Requirements

What you’ll need

100% USA Geographic mobility is a requirement for this and all future moves in the field.
Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience.
Knowledge and experience with GM Essential Service tools.
State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month).
Possession of a valid driver’s license and a clean driving record.
Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app).
Ability to manage, resolve, document, and close dispatch cases in the required time-frame.
Ability to build and maintain customer relationships with Dealership management teams with focus on the Dealership Service department.
Ability to work with minimal direction and be responsible for self-training to maintain and increase skills.
A history of maintaining customer satisfaction in a territory with multiple customer locations is desired.
Ability to create and provide specialized training.
Excellent communication skills and time management to successfully prioritize and deliver critical services.
Self-motivated with a proactive approach to meeting and exceeding customer expectations.

Benefits

Comp & perks

GM offers a variety of health and wellbeing benefit programs.
Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automotive technical supportvehicle diagnostic experiencerepair experienceGM Essential Service toolsdispatch case managementpredictive analyticscustomer assistancespecialized training

Soft Skills

customer relationship managementself-motivatedproactive approachexcellent communicationtime managementproblem-solvingability to work with minimal direction

Certifications

State Automotive Technician Certificationsvalid driver’s license