Field Engineer

• Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management
• Provide preventative maintenance in accordance with published procedures
• Keep performance and maintenance records on the equipment
• Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques
• Analyze equipment failures to determine cause and recommend corrective action
• Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations
• Maintain customer good will through effective communication of all services rendered and effective communication of service and operator issues

Field Service Engineer

• Responsible for executing basic maintenance and minor repairs on selected products at customer sites.
• Investigate and resolve basic technical problems on selected products with basic knowledge at customer sites.
• Preparation of assigned service jobs according to the FSE Handbook.
• Follow up on actions and promises made to customers.
• Write service report on site and obtain customer's signature.
• Update service execution IT systems with relevant information.
• Report unsafe practices and other safety incidents according to local reporting procedures.
• Capture Installed Base on site and communicate sales leads to sales organization.
• Proactive recommendations to customers related to purchase of additional spare parts.
• Execute services in our Service Centers as required.

Field Service Technician

• Troubleshoot complex product problems and concerns related to genset controls, automation, and other electronic control and operating systems for different applications.
• This includes working with complex relay calibration, use of load and power quality recording instrumentation, high voltage circuit breaker and switchgear testing, all equipment associated with substation equipment testing.
• Determine cause of product problems and failures through failure analysis, research and applying engineering principles.
• Check component parts to assure conformance to specification.
• Perform field inspections of failed systems to identify primary cause and reduce future incidents.
• Diagnose electronic engine control/automation systems and troubleshoot these systems as they are applied in different applications.
• Provide technical assistance to engineers in the design and build up of hardware and software
• Provide technical assistance to field personnel, distributors and customers to address power train and automation concerns.
• Analyze customer design proposals, specifications, and other data to evaluate the feasibility, cost, and maintenance requirements of designs or applications.
• Verify results and quality of field service technician's work
• Provide input for updates of service manuals and bulletins
• Design service tools for new and existing products
• Maintain detailed records of daily activities
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
• Perform special projects as required

Senior Service Engineer – Electronics

• Conduct on-site maintenance, troubleshooting and repair of the Skydio X10 Dock products
• Perform preventative maintenance, replace hardware components, and restore systems to operational conditions
• Travel frequently throughout the US, including overnight travel
• Maintain strong communication with internal support teams during tasks
• Update cases and work orders with detailed documentation of work completed

• End-to-End Ownership: Own the full execution of professional building automation installations—from field mobilization through final commissioning—under any operational conditions.
• Mission-Critical Delivery: Install and deliver complex, high-risk, and business-critical systems.
• Team Accountability: Take ownership of quality outcomes for the entire field team.
• Capability Building: Actively develop the next generation of field leaders.
• Branch Risk Management: Partner with Supervisors, Project Managers, and Sales to assess and mitigate technical, schedule, and contractual risks across the branch project portfolio.
• Mastery & Growth: Demonstrate total mastery of ALC products, system architectures, and ASHRAE guidelines.
• Travel & Flexibility: Travel as needed to support dynamic field demands.

Support Field Engineer

• Manage the customer support system in the installation, service and repair of all products.
• Perform Technical Support to internal and external customers through the Customer Support Call Center.
• Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.
• Devises and implements preventative maintenance programs and maintains performance and service records for equipment.
• Responds to customer requests for emergency service, troubleshoots and takes corrective action.
• Provides guidance to customers and assists when customer satisfaction issues arise.
• Completes paperwork, documentation and administrative tasks per policy and procedures.
• Manage allocated inventory and complete required audits to support thereof.
• Complete all processing of RMA returns to support individual usage of parts and equipment.
• Support installation and support of products in clinical trials, external evaluations, regulatory testing or similar.
• Be familiar and adhere to J&J environmental and safety policies and guidelines.

Field Service Engineer, Orthopedics

• Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures.
• Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region.
• Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives or leadership.
• Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures.
• Communicate required follow up actions to primary assigned representative.

Field Service Technician – HW

• Serve as the advanced technical lynchpin through the entire sales cycle.
• Act as an authoritative trusted advisor and technical customer advocate.
• Find best-fit architectures for high-value prospects.
• Guide major enterprises to their 'time to first value.'
• Design custom validation approaches for unvalidated complex scenarios.
• Educate, empower, and ensure customer success on the Cloudflare platform.
• Maintain deep proficiency in Cloudflare’s portfolio to communicate strategic value.
• Run thorough technical discovery and qualification of prospect and customer use cases.
• Lead tailored product demonstrations and proofs-of-concept (PoCs).
• Participate in account planning, stakeholder mapping, and multi-product roadmap development.
• Provide technical best practices on the implementation of Cloudflare products.

Field Solutions Engineer – Brazil

• Maintain, repair, and commission incinerator and food waste systems
• Carry out both mechanical and electrical service work onboard vessels
• Provide professional technical support and customer service
• Prepare accurate job reports and collect service data for analysis
• Work independently or as part of a team in challenging marine environments

• Maintain smooth operation of local area, worldwide, and virtual private networks (VPN)
• Plan, evaluate, design, and coordinate installation and/or reconfiguration of hardware and software elements of data and/or voice communication networks
• Maintain technical expertise in all areas of networks and computer hardware and software interconnection and interfacing
• Propose solutions to management to ensure all communications requirements based on future needs and current usage
• Prepare or ensure that appropriate network documentation exists, including operational instructions
• Provide regular monitoring and network analysis regarding short- and long-range planning for in-house systems
• May coordinate third-party maintenance for network equipment
• May design network or portion of network that includes selection and recommendation of hardware and software packages

Network/Field Service Engineer – Southeast Region

• Assist the project team in the completion of a designated project
• Shop drawing coordination
• Office/field support staff
• Estimating and quantity take off
• Purchase necessary materials to complete assigned tasks
• Maintain material and equipment inventory at project site
• Schedule monitoring and updating
• Monitor assigned subcontracts, subcontractor schedules relative to material deliveries and subcontractor manpower
• Significant involvement in preparing billings and reviewing invoices
• Perform additional assignments per supervisor's direction

• Provide subject matter expertise and oversight for technical support services.
• Travel to fixed site locations to perform on-site configuration, preventive maintenance inspection (PMI), troubleshooting, maintenance, repair, and support services for COTHEN equipment at the Primary Operations Center/NLECC facility.
• Coordinate work planning, scheduling, and execution for maintenance and repair services.
• Facilitate and coordinate 3rd party depot-level maintenance and repair services for components not repairable on-site.
• Provide software, hardware, and system engineering, evaluation, installation, configuration, integration, corrective and preventative maintenance, and support services for COTHEN fixed antenna sites.
• Conduct comprehensive site surveys and evaluate proposed sites and equipment for integration into the COTHEN HF Network.
• Provide on-site corrective and preventative maintenance and repair services for subscriber equipment at aircraft, vessel, and RCC sites.
• Support configuration, maintenance, and repair of CBP and non-CBP HF subscriber radios and remote communications consoles (RCCs).
• Perform product evaluation services for subscriber radios and RCCs considered for network integration.

Field Service Engineer – Government

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment like self-checkout systems within an assigned territory
• Perform maintenance, repair, PM work, and system overhauls.

• Collaborate directly with all departments
• Attend site visits and project meetings
• Provide pre-sales and post-sales support
• Work with engineering team members to create necessary drawings using AutoCAD
• Develop complete drawing packages
• Provide on-site project support
• Perform on-site system commissioning
• Create required documentation and follow all company policies

AV Engineer/Field Engineer

• Commissioning of CV Technology explosion mitigation systems.
• Verify the functionality of the CV Technology protection system
• Providing familiarization training for plant personnel
• Provide outstanding service to our clients
• Emergency services in the event of system activation
• Completion of written reports for any site visit; commissioning, maintenance, or emergency service.
• Submitting personal expenses and booking travel accommodations
• Quote spare parts and/or services

Field Service Technician – Travel-Based

• Design, deploy, manage, and optimize Azure Kubernetes Service (AKS) clusters
• Administer Kubernetes workloads, node pools, ingress, scaling, networking, and storage
• Build and maintain Docker containers and Kubernetes deployment configurations
• Implement and support CI/CD pipelines using Azure DevOps and/or GitHub Actions
• Automate infrastructure provisioning using Terraform, Bicep, or ARM templates
• Implement monitoring, logging, and alerting using tools such as Azure Monitor, Prometheus, and Grafana
• Troubleshoot Kubernetes, infrastructure, networking, and application deployment issues
• Implement Kubernetes and Azure security best practices including RBAC, network policies, secrets management, and workload identity
• Support high availability, disaster recovery, backup, and platform reliability initiatives
• Collaborate with development and architecture teams to improve platform scalability and deployment efficiency
• Create and maintain operational documentation, standards, and runbooks
• Comply with all company policies and procedures
• Maintain regular and punctual attendance.

Azure Kubernetes Service Engineer

• Provide third level, on-site support to resolve automotive technical and Techline issues as escalated through processes in place at the GM Technical Assistance Center and the FSE Dispatch Center.
• Respond immediately to dispatch cases for vehicle concerns that may lead to “vehicle down” or potential “repurchase” situations.
• Maintain a close working relationship with GM District Managers-Aftersales (DM-A), the Regional CAM and BRSM to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back.
• Work closely with the GM Business Resource Center (BRC) to respond to customers in your area that have contacted Customer Assistance asking for a repurchase of their vehicle.
• Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area and assist dealers quickly when one of these high-risk vehicles shows up at a dealer in your area.
• Review dealer comeback process on every dealer contact to determine it meets GM’s requirements.
• Help implement a comeback process for each dealer that does not have a robust process in place.
• Work with the GM West Regional team when help is needed to persuade dealers to implement changes.
• Review current Preliminary Information (PI) bulletins for known vehicle concerns with Dealer service personnel.
• Drive PI bulletin process by notifying TAC Escalation Team Agents (ETA) of authorized “field fix” information.
• Conduct ad-hoc in-Dealership training sessions, which can include technical information on the use of Techline tools and applications, as well as, other diagnostic tools and equipment when the dealer’s deficiencies in these areas are causing buybacks.
• Take ownership of Dealer concerns and use effective problem resolution skills.
• For those that are contributing to buybacks, trouble-shoot Service department IT hardware and Techline tool problems, using all available resources and follow through to resolution.
• For dispatched cases, address GM Dealership customer problem resolution needs via phone or at the Dealership location.
• Report on Dealership’s “State of Health” relative to overall service readiness to prevent buybacks.
• When lack of qualified Technicians is the cause of buybacks, assist in Dealer Technician recruitment and retention by reviewing “Technician Pipeline” options to Dealer Service Management.
• Develop and maintain strong relationships with GM National and Regional Management responsible for Service Operations and Vehicle/Powertrain Brand Quality, including the GM Engineering community with a focus on product quality improvements and minimizing potential repurchases.
• Represent GM as the primary resource and spokesperson in the field for automotive technical and Techline product information.
• Attend to requests from GM wholesale personnel including Regional Service management, Vehicle/Powertrain Brand Quality, and Engineering as processed through the TAC and FSE Dispatch Center escalation process.
• Provide feedback in the form of Field Product Reports (FPRs) to Vehicle/Powertrain Brand Quality Managers and GM Engineering.
• Provide support for Better Business Bureau (BBB) arbitration hearings and legal cases, such as “lemon law” law suits, to protect GM interests.
• Provide warranty waste reduction suggestions to FSE Leadership and the BQM Team.

• Provide maintenance and commissioning services including calibrations, I/O checkout, functional testing, troubleshooting and preventative maintenance.
• Provide responsive, customer service driven electrical and automation support to customers, which includes troubleshooting, remediation, implementation, commissioning, and testing of electrical and automation components and systems.

• Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Field Service Engineer II

• Responsible for delivering high-quality technical support and service to our customers.
• Perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction.
• Perform preventive and corrective maintenance, testing, and troubleshooting of proprietary ABB hardware and software.
• Assist with projects, upgrades, new installations, and advanced services.
• Work independently or as part of a small site team.
• Maintain quality control hardware and software.
• Answer customer questions about the state of the ABB system.
• Resolve customer service-related issues while fostering customer relationships.
• Communicate effectively with plant operators, plant management, 3rd party vendors, and ABB personnel.
• On-call for 24-hour emergency support service requests.
• Document work performed for periodic preventive maintenance and corrective maintenance tasks.
• Play an active role in various projects such as upgrades, new installations, or new functionality for customers.
• Coordinate work with other groups to ensure meeting commitments.
• Apply safety rules and safe practices during all service activities.
• Lead Health, Safety, and Environment (HSE) activities at customer sites and report unsafe practices and incidents.
• Identify new service business opportunities in close cooperation with customers and ABB teams.
• Coach technicians and engineers, and supervise complex site activities.

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