Field Service Engineer II

Cytovale

Field Service Engineer II ensuring customer satisfaction through installations and support of Cytovale Systems. Requires travel and technical proficiency in medical devices.

Posted 7/9/2026full-timeRemote • Florida, Texas • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Hands-on service and support for internal and external customers: Be the customer-facing technical subject matter expert.
Execute on-site activities such as: installations and preventative maintenance, repairs, field hardware/software upgrades, and qualification procedures to ensure proper operation of instrument systems.
Document activities/changes and escalate issues as appropriate.
Address customer feedback promptly and escalate issues to quickly identify the path of action to resolution.
Provide on-demand first and second level technical support to customers including rotations of after-hours phone support, holiday and weekend on-site support as required.
Maintain daily communication with customers and partners to ensure resolution of issues and proper follow-up.
Assist with depot-level repairs as needed at the San Francisco Cytovale facility.
Author field service reports, installation documents, technical bulletins and other documentation as required.
Provide detailed feedback to R&D regarding performance, serviceability, and customer feedback.
Responsible for service parts inventory and safe keeping and use of service parts and tools.
Maintain compliance with the company’s quality assurance program.

Requirements

What you’ll need

Bachelor’s degree, Engineering, Electrical Engineering, Technology, Science or equivalent military experience or Associates Degree with 5 or more years’ experience in servicing Diagnostic Imaging equipment or a High School Diploma/GED and 10 or more years’ experience servicing Diagnostic Imaging equipment.
Demonstrated superior expertise in supporting and servicing highly complex instrumentation.
5+ years customer or field support experience within the medical device field.
Demonstrated commitment to quality and strong sense of teamwork.
One who thrives in a fast-paced start-up environment with a flexible mentality and adaptability to take on new and additional responsibilities as needed.
Proven strong problem-solving skills, and the ability to creatively solve challenges.
Attention to detail.
Expert customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.
Working knowledge and understanding of optics, electronics, and mechanical principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level.
Experience in a customer centric service & support department, preferably with prior experience with benchtop instruments and/or laboratory automation.

Benefits

Comp & perks

Customer-first mentality
Flexible work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Field Hardware/Software UpgradesPreventative MaintenanceTroubleshooting Electronic AssembliesInstallation ProceduresService Parts Inventory Management

Soft Skills

Customer Service SkillsAttention to DetailTeamworkAdaptabilityCommunication Skills