Cytovale

Field Engineer

• Hands-on service and support for internal and external customers: Be the customer-facing technical subject matter expert.
• Execute on-site activities such as: installations and preventative maintenance, repairs, field hardware/software upgrades, and qualification procedures to ensure proper operation of instrument systems.
• Document activities/changes and escalate issues as appropriate.
• Address customer feedback promptly and escalate issues to quickly identify the path of action to resolution.
• Provide on-demand first and second level technical support to customers including rotations of after-hours phone support, holiday and weekend on-site support as required.
• Maintain daily communication with customers and partners to ensure resolution of issues and proper follow-up.
• Assist with depot-level repairs as needed at the San Francisco Cytovale facility.
• Author field service reports, installation documents, technical bulletins and other documentation as required.
• Provide detailed feedback to R&D regarding performance, serviceability, and customer feedback.
• Responsible for service parts inventory and safe keeping and use of service parts and tools.
• Maintain compliance with the company’s quality assurance program.

Field Service Engineer II

• Hands-on service and support for internal and external customers: Be the customer-facing technical subject matter expert.
• Execute on-site activities such as: installations and preventative maintenance, repairs, field hardware/ software upgrades, and qualification procedures to ensure proper operation of instrument systems.
• Document activities/changes and escalate issues as appropriate.
• Provide on-demand first and second level technical support to customers including rotations of after-hours phone support, holiday and weekend on-site support as required.
• Maintain daily communication with customers and partners to ensure resolution of issues and proper follow-up.
• Assist with depot-level repairs as needed at the San Francisco Cytovale facility.
• Author field service reports, installation documents, technical bulletins and other documentation as required.
• Provide detailed feedback to R&D regarding performance, serviceability, and customer feedback.
• Responsible for service parts inventory and safe keeping and use of service parts and tools.
• You will be maintaining an in vitro medical device and will be required to stay in compliance at all times. Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements, including, but not limited to, HIPPA, OSHA and FDA.

Scientist

• Serve as a primary technical resource during the pre-sales process, confidently presenting IntelliSep technology, its clinical value, and the healthcare challenges it addresses to laboratory stakeholders.
• Deliver engaging presentations and live instrument demonstrations that clearly communicate IntelliSep’s capabilities, benefits, workflow integration and operational impact.
• Develop strong relationships with laboratory leaders and key stakeholders by serving as a knowledgeable technical resource throughout the evaluation, implementation and adoption process.
• Support customer implementations from project kickoff through go-live and post-implementation support, ensuring activities are completed in accordance with company procedures, timelines, and quality standards.
• Deliver comprehensive and structured operator training that builds competency and long-term success with IntelliSep.

Field Service Engineer II

Field Service Engineer II

Field Application Scientist