Field Service Engineer II

Cytovale

Field Service Engineer providing installation, maintenance, and repair support for Cytovale systems. Customer-facing role requiring technical expertise and adherence to regulatory standards.

Posted 7/9/2026full-timeMilwaukee • Illinois, Wisconsin • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Hands-on service and support for internal and external customers: Be the customer-facing technical subject matter expert.
Execute on-site activities such as: installations and preventative maintenance, repairs, field hardware/ software upgrades, and qualification procedures to ensure proper operation of instrument systems.
Document activities/changes and escalate issues as appropriate.
Provide on-demand first and second level technical support to customers including rotations of after-hours phone support, holiday and weekend on-site support as required.
Maintain daily communication with customers and partners to ensure resolution of issues and proper follow-up.
Assist with depot-level repairs as needed at the San Francisco Cytovale facility.
Author field service reports, installation documents, technical bulletins and other documentation as required.
Provide detailed feedback to R&D regarding performance, serviceability, and customer feedback.
Responsible for service parts inventory and safe keeping and use of service parts and tools.
You will be maintaining an in vitro medical device and will be required to stay in compliance at all times. Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements, including, but not limited to, HIPPA, OSHA and FDA.

Requirements

What you’ll need

Bachelor’s degree, Engineering, Electrical Engineering, Technology, Science or equivalent military experience or Associates Degree with 5 or more years’ experience in servicing Diagnostic Imaging equipment or a High School Diploma/GED and 10 or more years’ experience servicing Diagnostic Imaging equipment.
Demonstrated superior expertise in supporting and servicing highly complex instrumentation.
5+ years customer or field support experience within the medical device field.
Demonstrated commitment to quality and strong sense of teamwork.
Proven strong problem-solving skills, and the ability to creatively solve challenges.
Working knowledge and understanding of optics, electronics, and mechanical principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level.
Experience in a customer centric service & support department, preferably with prior experience with benchtop instruments and/or laboratory automation.

Benefits

Comp & perks

Customer-first mentality
Attention to detail
Willing to stay current on all vaccinations

ATS Keywords

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Hard Skills & Tools

Servicing Diagnostic Imaging EquipmentPreventative MaintenanceField Hardware UpgradesTechnical DocumentationInstallation ProceduresDepot-Level RepairsProblem-Solving SkillsTroubleshooting Mechanical AssembliesCustomer Technical SupportService Parts Inventory Management

Soft Skills

TeamworkCustomer CommunicationCommitment To Quality