Field Engineer

• Diagnose and resolve technical issues to enhance customer satisfaction and retention
• Perform electronic and mechanical repairs
• Document service reports
• Maintain strong customer relationships
• Plan and perform repairs and preventative maintenance independently in the field

Field Service Technician

• Provide in-depth advice on customer applications for optimal performance results
• Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology
• Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems
• Maintain and develop the relationship with customers and key stakeholders along with the sales account manager
• Deliver customer technical training as required
• Identify new business opportunities and transfer sales leads to the sales teams
• Provide comprehensive customer service report according to RMC policies using RMC tools
• Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle
• Complete all administrative requirements including basic skills/safety training courses
• Manage inventory / supplies required at customer site
• Deliver upon service KPIs, including safety, productivity, customer satisfaction
• Secure conditions for safe operations, according to existing RMC & Customer policies, procedures
• Perform similar/related duties as needed

Field Service Engineer

• Conduct on-site maintenance, troubleshooting and repair of the Skydio X10 Dock products
• Perform preventative maintenance, replace hardware components, and restore systems to operational conditions
• Travel frequently throughout the US, including overnight travel
• Maintain strong communication with internal support teams during tasks
• Update cases and work orders with detailed documentation of work completed

• Support field execution of aviation and airport infrastructure projects including terminals, airfields, utilities, roadways, and support facilities.
• Coordinate with contractors, inspectors, airport operations personnel, and project teams to facilitate construction activities.
• Monitor construction progress, quality, and adherence to project plans and specifications.
• Assist with RFIs, submittals, change orders, punch lists, and field documentation.
• Conduct site inspections and document daily construction activities and field observations.
• Review drawings, schedules, and technical specifications for constructability and compliance.
• Support project controls including tracking budgets, schedules, quantities, and project milestones.
• Ensure compliance with FAA requirements, airport standards, environmental regulations, and safety protocols.
• Participate in meetings with clients, contractors, and regulatory agencies.
• Assist with coordination of utility relocations, phasing plans, and operational constraints within active airport environments.
• Promote a strong culture of safety and quality throughout all project phases.

Field Engineer – Aviation

• Provide on-site field technical services that exceed customer expectations for responsiveness, delivered at a level of quality and value that results in customer satisfaction, loyalty & retention.
• Drive to customer locations on a daily basis.
• Provide product testing & investigation and repair of devices at customer location.
• Electromechanical device installation for field-serviceable equipment.
• MedNet support.
• MedNet device configurations.
• Install MedNet drug libraries as needed.
• Provide customer Technical In-Service training.
• Register Oracle Service Requests via laptop.
• Implement hardware & software device updates via technical field projects.
• Provide billable (i.e. non-warranty) field repair services.
• Maintain inventory of field spare parts.
• Proper expensing of all travel costs.

• Perform on-site installation, service, modification and repair of Semiconductor ALD coating equipment, with a focus on quality and customer satisfaction
• Troubleshoot new problems remotely and in the field efficiently
• Co-author and follow necessary documentation for procedures, processes, and best practices including work instructions, standard operating procedures and completing relevant checklists
• Support in-house semiconductor tool operations, demo coatings and maintenance requirements
• Interface with Forge Nano’s R&D, Operations and Engineering teams for continuous improvement projects
• Order / install parts and help manage inventory system
• Maintain a safe work environment and staying OSHA compliant with relevant safety training
• Adhere to both internal and customer standards of conduct
• Professionally represent the company to the customer
• Initiate management of changes or corrective action requests for continual improvement

Semiconductor Field Service Engineer

• Installing, troubleshooting, repairing, and calibrating Solventum Steri-vac™ Sterilizers and Abators in hospital and industrial (Life Sciences) environments.
• Performing preventive maintenance (PM) activities to ensure equipment reliability and performance.
• Providing technical consultation and in-service training to customers on equipment operation and maintenance.
• Managing customer relationships through service agreement renewals, obtaining purchase orders for billable service visits, and scheduling customer visits.
• Supporting customers by delivering timely and effective technical service while maintaining high levels of customer satisfaction.

• Act as the glue that unites the team by translating information between office engineers and field teams
• Ensure that work meets engineering specifications
• Handle important documents and ensure materials are correctly received and stored
• Survey and lay-out job site
• Process and review shop drawings
• Update as-built documents
• Audit completed construction
• Complete daily and periodic report updates
• Coordinate subcontractor work

• Troubleshoot and repair complex field issues, including depot‑level maintenance (PDM, EDLM, UDLM)
• Perform fault isolation across integrated subsystems including telescope control systems (TCS), dome control systems (DCS), environmental monitoring systems (EMS), facility control group (FCG), and optical/mechanical assemblies
• Provide technical assistance to on‑site personnel and coordinate with engineering, logistics, and program teams to resolve issues
• Prepare and review trip reports and technical documentation, including AFTO, CDRL, and TO updates (V&V and redlines)
• Lead or support projects, communicate effectively with stakeholders, and provide guidance or training to team members
• Ensure compliance with safety, configuration control, export rules, and all operational procedures
• Meet physical requirements, including working in confined spaces, climbing ladders, lifting 40 lbs, and operating in various weather conditions

• Provide expert-level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems.
• Diagnose and troubleshoot intricate technical issues, utilizing your in-depth knowledge and advanced diagnostic tools.
• Perform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability.
• Proactively identify potential issues and implement preventative measures to avoid costly downtime.
• Build and maintain strong relationships with customers by providing timely, efficient, and professional service.
• Effectively communicate technical information to customers in a clear and understandable manner.
• Act as a trusted advisor to customers, providing guidance and recommendations on best practices for equipment operation, maintenance, and safety.
• Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
• Operate material handling equipment safely and maintain a clean and organized work environment.
• Train and mentor junior technicians, sharing your expertise and knowledge to enhance their skills and development.
• Lead and manage small-scale field service projects, ensuring timely completion and adherence to project specifications.
• Meticulously document all service activities, including maintenance records, repair logs, and customer interactions.

Field Service Technician III – Travel Required

• Perform on-site installation, service, modification and repair of Semiconductor ALD coating equipment
• Troubleshoot new problems remotely and in the field efficiently
• Co-author and follow necessary documentation for procedures, processes, and best practices
• Support in-house semiconductor tool operations
• Maintain a safe work environment and staying OSHA compliant
• Initiate management of changes or corrective action requests for continual improvement

• Installs, debugs and provides technical maintenance for product and component hardware and software.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs.
• Inspects products for correct operation and resolves noted issues.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery.

• Apply your multi-cloud data architecture expertise while presenting Snowflake technology and vision to executives and technical contributors at strategic prospects, customers, and partners
• Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation
• Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in relation to them
• Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing

Principal Data Platform Architect – Data Engineering, Applied Field Engineering

• Remote position and candidates can be located anywhere in the US.
• The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager.
• Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications.
• Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments.
• Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment.
• Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project.
• Ensures that installation/quality issues are resolved in a timely and efficient manner.
• Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades.

Field Engineer – Emergency Call Handling

• Install, troubleshoot, and optimize DDC systems
• Work with the team to ensure controls, sensors, and software run right while configuring trends and alarms
• Maintain accurate construction records and communicate project status clearly to the team and customers
• Travel as needed and stay adaptable to changing schedules and project locations to keep field operations on track
• Sharpen your skills through self-directed learning

Associate Field Engineer

• Perform basic field repairs, including hardware and glass replacements, operational adjustments, and product inspections
• Conduct on-site evaluations to assess product performance and identify repair needs
• Follow all safety protocols, including proper handling of glass, working at heights, and use of PPE
• Operate company vehicles safely, adhering to local laws, and perform routine maintenance to ensure reliability
• Manage tools and supplies inventory to maintain proper stock and organization
• Communicate effectively with customers to explain repair issues and solutions, ensuring excellent customer service and satisfaction
• Travel within assigned territory daily; overnight travel may be required depending on territory

Windows and Doors Field Service Technician

• As a Field Engineer, you work at the cutting edge of Sourcegraph's technology and of the AI coding industry. You will collaborate with some of the largest and most technologically complex businesses in the world to help them navigate the rapidly evolving landscape of software development, integrate Sourcegraph's software deeply into their SDLC, and improve the workflows of thousands of software developers. You will work closely with your Field Engineering teams to become deep technical experts in the product and industry, finding new and advanced ways to integrate Sourcegraph within our customers' businesses to maximize impact.
• Within one month, you will…
• Start building a trusting relationship with your peers on the Field Engineering, Software Engineering, and various account teams.
• Learn about our product, our value proposition, our customers, our teams, and our processes.
• Dive deeply into our customer use cases and advanced implementations of Sourcegraph’s technology to support those use cases.
• Join customer and prospect calls with some of our largest (Fortune 500) customers to understand their technical challenges and needs.
• Within three months, you will…
• Work directly with Sales and CSM counterparts to lead our customers to success: troubleshooting challenging issues, understanding custom use cases and designing solutions to fulfill them, and developing strong relationships with customer power users.
• Educate and enable technical admins within our customers to successfully configure and subsequently maintain their environments through best practices.
• Help optimize internal customer success metrics by partnering with technical admins and users.
• Within six months and beyond, you will…
• Collaborate closely with Product and Engineering on what you observe and learn from customers to drive product improvements.
• Work closely with Sales and CSM to improve the overall customer experience.
• Create content in collaboration with Marketing based on your customer experience and findings.
• Iterate on existing processes, templates, and tools to better service our customers.
• Within one year, you will…
• Become a heavily trusted advisor and expert on Sourcegraph’s products and, more importantly, how our customers use them. You will be heavily relied upon both internally and externally.
• Consistently design and implement efficient solutions to the most advanced problems and use cases our customers face using Sourcegraph’s products

• Manage all AGFA imaging equipment in assigned territory
• To include timely troubleshooting and repair, preventative maintenance and execution of field service bulletins
• Assist peer Field Service Engineers (FSE) out of territory when needed and workload permits
• Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to US DR product team
• Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory
• Work with sales in identifying DR prospects and provide technical support during pre and post sales activity
• Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment)
• Installation, remedial and preventive maintenance of Agfa DR support and x-ray room experiences and other OEM products trained on
• Review of DR / IMAGING equipment operational function with the customer to meet training obligations during installations
• Perform DR / IMAGING and x-ray room experience is required
• Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction
• Develops DR / x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams
• Insures maximum DR / IMAGING uptime, performance and efficiency of all Agfa systems
• Installs software, hardware and executes performance analysis as needed for DR and imaging
• Defines DR / IMAGING problems, verifies defects in system, then applies fix, circumvention, or other probable reconciliatory techniques
• Escalations: Initiate and follow all issues DR / IMAGING escalation processes and to keep the customer and management informed as to the status of the escalation

• The Field Service Technician - Electrical Testing will be responsible for performing electrical testing, maintenance, and repair services on electrical distribution systems and equipment.
• Field Service Test Technicians travel to customer sites (industrial & commercial) to inspect, test, troubleshoot, perform start-up and collect data of low, medium and high voltage (480 Volt to 600 kV) electrical systems.
• Instrument transformer tests.
• Power transformer testing - Doble, TTR, Insulation Resistance, etc.
• Test both electro-mechanical and solid state relays.
• Cable testing - Tan Delta, Power Factor, VLF, DC Hipot.
• Automatic transfer switch troubleshooting.
• Low, Medium and High voltage switchgear and circuit breaker testing.
• Moderately complex relay calibration and power metering.
• Rotate emergency on-call duty and if called respond to customer emergencies in a timely manner.

• Perform and train on major component replacements and repair services as needed across the Invenergy fleet.
• Assure all operations and maintenance activities are performed in a safe manner consistent with established Invenergy policies and procedures.
• Collaboratively represent Invenergy and the Field Service Group to internal and external parties.
• Troubleshoot mechanical and electrical faults in multiple equipment platforms
• Train site personnel in Operations activities including: Safety, Preventative Maintenance, Reactive Maintenance, and Ops Support System.
• Lead teams to perform major component replacements and repairs on multiple equipment platforms and component manufacturers.
• Troubleshoot complicated electrical, mechanical, and hydraulic problems
• Understand electrical, mechanical, and hydraulic functions of multiple equipment platforms
• Perform equipment and site inspections and compile associated reports.
• Complete daily and monthly reporting requirements.
• Write and revise procedures and documents on how to perform each component replacement.

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