Supervisor, Field Engineering

L3Harris Technologies

Supervisor managing remote Field Technicians for FAA support, ensuring effective service delivery and customer satisfaction. Providing training, guidance, and support for large government networks.

Posted 7/23/2026full-timeLongmont • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $67,000 - $124,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical training and support for government networks and systems, ensuring adherence to policies and procedures while effectively managing team resources. Proficient in network technology, testing, and customer service, with a strong focus on operational efficiency and problem resolution.

Highest-signal resume keywords

Network TopologyFiber ExperienceCCNA CertificationT1 Testing SpecificationsCustomer Service Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Equipment ConfigurationTelecommunications Equipment MaintenancePower Testing (AC and DC)Circuit TestingCable Connector Replacement

Soft Skills

Team LeadershipCustomer Feedback ManagementPerformance Review Facilitation

Tools & Technologies

Ameritech AM5XTSage 935Digital O-scopeHalcyon 704APara-scope

Certifications & Qualifications

CCNACCNPA+MCPMCDST

Industry Keywords

Government NetworksProgram ServicesService Dispatch CentersBell Core StandardsVoice and Data Applications

About the role

Key responsibilities & impact

Provide both general and technical training and guidance to team members who are accountable for the implementation and maintenance of program services for large government networks and systems.
Provide onsite training and support and to ensure team members are following and implementing proper program and company policies, procedure, and protocol.
Ensure team resources are allocated effectively and efficiently to support program operational needs.
Assist in objective setting, skill enhancement, resolution of employee concerns, and performance review activities for team members.
Proactively obtain customer feedback and provide support and guidance to team to ensure timely and quality customer services, and serve as an escalation point-of-contact for unresolved problems from the Help Desk or NOCC.
Install, repair, configure, test and complete preventative maintenance of personal computers, network equipment, and/or telecommunications equipment, and maintain records on repairs, down time, changes and updates.
Work outside regularly scheduled hours to meet operational needs and respond to after-hours emergency calls.
Travel (up to 100% at a time) to remote sites or outside assigned regions to assist with additional program or customer requests.
Lift items up to 32lbs and use ladders and step stools to reach heights of approximately 10ft (3.04m).

Requirements

What you’ll need

Bachelor’s Degree with a minimum 2 years prior relevant experience
Graduate Degree with 0-2 years of prior related experience
In lieu of a degree, minimum of 6 years of prior related experience
Experience working with fiber, Multiplexes, Network topology, Frame Relay, Fractional T-1, SONET Network Technology, ATM, Private Line, Voice and Data applications
Experience with cable connectors and replacement including RJ-11, RJ-45, DB-25, V.35, RS-449
Experience with power testing, AD and DC including 3 Phase AC
Experience with the operation of the 24VDC & 48 VDC power supplies
Experience with network and circuit testing with T1 Testing Specifications, DS3 Testing, Digital Testing (BERT), and Analog VG Testing within Bell Core Standards
Experience with Ameritech AM5XT, Sage 935, Digital O-scope, Halcyon 704A, Para-scope or other T1/DS3 Test sets
CCNA, CCNP, A+, MCP or MCDST, Dell Certified on desktop and laptop
Experience with service dispatch centers
Experience with interfacing with the customer.

Benefits

Comp & perks

health and disability insurance
401(k) match
flexible spending accounts
EAP
education assistance
parental leave
paid time off
company-paid holidays