Director

• Directing enterprise strategic initiatives for local and national networks
• Growing and retaining business through competitive network access, discounts and quality
• Leading initiatives to incorporate industry network developments
• Creating innovative solutions for growth segments and new markets
• Directing the seamless delivery of network solutions services to clients, customers and members

Director, National Provider Strategy

• Lead monthly, quarterly, and annual planning, forecasting, and outlook processes, incorporating premium, loss, expense, and profitability metrics.
• Partner with Finance, Actuarial, Product, Underwriting, Claims, and business leaders to deliver actionable insights that support profitability, growth, and capital-related decisions.
• Drive loss ratio planning, catastrophe and expense assumptions, reinsurance-related analyses, and other key inputs used in financial and actuarial decision-making.
• Develop, enhance, and govern planning, pricing, and reporting tools and models to improve accuracy, consistency, and transparency of results.
• Enable and perform results analysis and variance reporting versus plan, forecast, and prior-year actuals, with clear articulation of underlying business drivers.
• Prepare management reporting, dashboards, and executive presentations that highlight trends, risks, opportunities, and emerging issues for senior leadership.
• Coordinate, create, and disseminate Earnings Prep and Competitive Analytics materials to support the quarterly and annual Earnings processes.
• Research new ways to provide value to our internal partners through our planning and Earnings Prep processes.
• Identify and drive opportunities to automate recurring processes, improve data quality, and reduce manual effort using TM1, AI-enabled tools, Python, or other analytical solutions.
• Establish and maintain strong controls, documentation, and governance over models, planning processes, and recurring deliverables.
• Lead the LRP Leadership Group, as well as cross-functional initiatives and special projects, including process redesign, scenario analysis, and implementation of new capabilities.
• Mentor and develop team members, foster collaboration, and promote a culture of continuous improvement, accountability, and high-quality execution.

Director – Planning Analytics

• Lead site selection, market analysis, and due diligence for all new NEFCO locations nationally.
• Build and manage broker relationships in target markets; issue and evaluate RFPs for new facilities.
• Negotiate letters of intent (LOI), lease terms, tenant improvement allowances, and landlord concessions.
• Partner with Sales, Operations, Finance, and Legal to align site selection with go-live timelines and build-out requirements.
• Own deal execution from initial tour through lease execution and handoff to Facilities and Orangefield Project Management team.
• Manage a national lease renewal calendar, initiating engagement with landlords well in advance of expiration.
• Evaluate each renewal against market comps, operational performance, and strategic footprint priorities.
• Negotiate favorable renewal terms including rent adjustments, extension options, and capital contributions.
• Identify underperforming or misaligned locations for consolidation, relocation, or exit.
• Maintain and update a real-time portfolio tracker with status, key dates, and decision owners.
• Partner with executive leadership to develop a multi-year real estate roadmap aligned with NEFCO’s growth strategy.
• Analyze geographic coverage gaps, customer density data, and competitor positioning to prioritize new markets.
• Model financial scenarios for new locations, including rent, capex, and payback analysis.
• Present strategic recommendations and deal summaries to the Executive Team.
• Coordinate with Legal on lease review, abstract management, and landlord dispute resolution.
• Collaborate with Finance on budgeting, lease accounting (ASC 842), and capital planning.
• Manage external brokers, attorneys, architects, and project managers engaged in real estate transactions; NEFCO has a national MSA with a 3rd party real estate team.
• Ensure compliance with lease obligations including notice requirements, audit rights, and co-tenancy provisions.
• Build scalable processes and tools to support portfolio growth across a distributed national footprint.

Director of Real Estate

• Own and deliver Zone business performance across the liver portfolio with a strategic, big-picture mindset
• Drive change and innovation
• Develop and execute zone-specific business plans aligned to national strategy
• Analyze market trends, competitive dynamics, and performance data to inform actions
• Lead, coach, and develop first-line leaders to maximize team effectiveness
• Build a strong leadership pipeline and succession plans
• Foster a culture of accountability, engagement, and continuous improvement
• Ensure consistent and high-quality execution of brand strategy in the field
• Monitor KPIs and drive disciplined performance management
• Identify and scale best practices across regions
• Partner with Marketing, Market Access, Medical Affairs, Patient Services and Operations
• Ensure alignment on strategy and coordinated execution
• Provide field insights to inform brand planning and lifecycle strategy
• Maintain strategic relationships with key opinion leaders (KOLs) and top accounts
• Understand regional nuances in referral patterns and treatment pathways
• Support teams in navigating complex access and reimbursement environments
• Ensure all activities comply with regulatory, legal, and company policies
• Model integrity and patient-first decision making
• Reinforce a culture of compliance across the organization

Zone Director

• Develop and lead national patient access strategies for diabetes therapies reimbursed under the pharmacy benefit.
• Oversee the design and execution of patient support programs including copay assistance, prior authorization, benefits investigation, and specialty pharmacy coordination.
• Align access strategies with commercial, medical, and market access teams to support insulin delivery and diabetes management solutions.
• Lead all operational aspects of patient services, including HUB services, call centers, and vendor management.
• Ensure SOPs, training, and compliance standards are met across all patient-facing operations.
• Monitor KPIs and patient experience metrics to drive continuous improvement and ensure timely access to diabetes therapies.
• Direct and support the Field Reimbursement Manager (FRM) team to ensure effective payer navigation and provider engagement for diabetes care.
• Establish clear goals, performance metrics, and development plans for FRMs.
• Integrate field insights into broader access strategy and operational planning.
• Collaborate directly with Inside Sales, Field sales, US Commercial Analytics and other departments
• Partner with payer strategy, government affairs, and analytics teams to ensure seamless access and data-driven decision-making.
• Collaborate with HEOR and commercial teams to assess program impact and ROI, especially in the context of diabetes outcomes and adherence.

Senior Director, Patient Access Support Services

• The Director, EPMO – Digital & Data is an enterprise leader that sits within the Enterprise Program Management Office.
• This role leads a portfolio of Digital and Data initiatives across Wealth Management, Retirement and Employee Benefits business lines.
• Projects include Voya’s B2C Digital Transformation, AI Innovation Office’s product pipeline and the AI platform capabilities being built within Digital & Wealth Management Technology.
• This role is responsible for ensuring alignment between enterprise strategy, investment, and execution while driving disciplined delivery, transparency, and measurable business outcomes across the portfolio.
• It requires a well-seasoned program and/or portfolio management and people leader with a strong enterprise mindset, executive presence, and the ability to lead through influence in a fast-paced, highly matrixed, and regulated environment.
• The effectiveness of this role depends on building trust with technology leadership while maintaining independence to represent the business’s interests, even when that means raising uncomfortable questions about delivery risk or outcome quality.
• This role combines program management discipline with enough AI literacy to ask the right questions, possess enough retirement and wealth management domain knowledge to evaluate whether program outcomes matter for participants and advisors, and the organizational credibility to hold technology, business, and risk functions accountable to shared commitments without direct authority over any of them.

Director, Enterprise PMO – Digital & Data

• Serve as a senior commercial leader with enterprise impact, responsible for driving profitable growth, market leadership and capability development across the Ostomy business.
• Shape and influence enterprise and global commercial strategy, translating it into actionable, medium- to long-term plans.
• Ensure disciplined execution and operational excellence across the business.
• Operate as a leader of leaders, driving performance through a multi-layered organization and partnering cross-functionally and globally.
• Cultivate and sustain a best-in-class sales environment—emphasizing performance, accountability, collaboration, and continuous development.
• Align execution with broader organizational global priorities.
• Deliver results through teams, ensuring alignment, focus, and high performance across the organization.
• Partner cross-functionally to ensure aligned execution and customer impact.
• Provide strategic input to executive leadership, shaping long-term commercial direction and influencing enterprise priorities.

Regional Director – Ostomy Care

• Lead and scale the global Deal Desk function supporting enterprise and strategic sales motions.
• Act as a trusted advisor to Sales Leadership on deal structuring, pricing strategy, contract terms, and approval governance.
• Drive consistency and operational excellence across quote-to-close processes.
• Review and approve complex/non-standard commercial terms including pricing, discounting, ramp structures, multi-year agreements, and payment schedules.

Director, Deal Desk

• Ensure access pull-through for all Ipsen Rare Disease therapies by proactively educating HCPs, office staff, and specialty pharmacy partners on coverage requirements, payer policies, prior authorization pathways, and patient out-of-pocket costs
• Identify and help resolve access barriers for individual patients in a timely manner, including preauthorization, step therapy, denials, appeals, and affordability challenges
• Support processes for enrolling patients in Ipsen patient support programs; work directly with Patient Access Managers (PAMs) to resolve complex cases
• Clearly communicate available distribution options to HCPs, hospitals, and Integrated Delivery Networks (IDNs)
• Monitor formulary positioning for Ipsen Rare Disease products and proactively communicate unexpected changes to Payer team
• Develop and manage structured communication channels with key account stakeholders including providers, office staff, financial counselors, and specialty pharmacies to facilitate ongoing patient access
• Engage in both in-person and virtual education with defined accounts on a wide range of access, reimbursement, billing, and coding topics relevant to Ipsen’s Rare Disease portfolio
• Support appropriate patient access across a range of account types including private physician practices, hospitals, and academic institutions
• Represent the Rare Disease Value & Access team and provide reimbursement and access support at professional conferences and healthcare events

Field Access Director – Rare Disease

• Define and execute on the strategy to modernize and transform our underwriting and policy administration platform
• Lead transformation of legacy systems into a scalable, cloud-enabled platform
• Drive phased delivery to minimize business disruption and manage risk
• Partner with underwriting and product leaders to streamline workflows and improve decision-making
• Deliver modern underwriting capabilities (eligibility, pricing, referrals, portfolio management)
• Lead policy/data migration, including conversion, validation, and cutover planning
• Ensure strong data quality, traceability, and regulatory compliance
• Drive cloud-enabled, secure, and resilient platform architecture
• Transition to a product-focused operating model with clear ownership and outcomes
• Introduce AI and automation to improve underwriting efficiency and decision support
• Lead adoption of modern ways of working across technology and business teams
• Build and lead high-performing engineering and delivery teams
• Ensure adherence to regulatory, security, and audit requirements

IT Director

• Establish and communicate the strategic roadmap for IT solution selection, implementation, and lifecycle management, ensuring alignment with organizational goals and digital transformation initiatives.
• Define and execute technology enablement strategies as part of the IT operating model transformation, optimizing critical platforms and driving enterprise-wide innovation.
• Lead enterprise-wide technology enablement initiatives, infusing artificial intelligence and automation into the IT solutions roadmap to drive innovation and business growth.
• Stay current with industry trends and emerging practices in product management, agile delivery, and digital transformation, continually evaluating and adopting new technologies to evolve the IT solutions landscape.
• Transform the ServiceNow environment into a robust, scalable enterprise platform, ensuring alignment with global business needs, supporting effective cross-functional collaboration, and establishing governance for key modules (IT Asset Management, IT Service Management, IT Operations Management, HR Service Delivery, Integrated Risk Management, Third-Party Supplier Risk Management) to drive standardization, collaboration, and strong governance practices and platform management.
• Spearhead the creation and governance of a Center of Excellence for SDLC tooling—including Azure DevOps, Jira, and advanced AI tools—setting strategic direction, integrating workflows, and promoting Agile and Product Management best practices.
• Establish the strategic vision for the Power BI platform, ensuring robust data governance, compliance with industry standards, and alignment with enterprise reporting and transformation goals.
• Lead the integration and enablement of Generative AI within Power BI, advancing analytics, automation, and AI-powered reporting to deliver actionable business insights.
• Develop comprehensive training and user enablement programs, fostering a data-driven culture and ensuring high standards of data quality, integrity, and stewardship across platforms.
• Lead governance processes for IT solutions and platforms, ensuring compliance with business objectives, regulatory requirements, and security standards.
• Implement and promote industry standards and frameworks to ensure best-in-class IT solutions governance, risk management, and operational excellence.
• Manage and empower cross-functional teams to drive process improvements, foster innovation, and implement technology solutions that enhance operational efficiency and agility.
• Oversee vendor relationships, negotiate contracts, and optimize IT solutions usage for cost-effectiveness and performance.
• Provide executive-level reporting and insights on tool performance, ROI, and digital transformation progress, leveraging data analytics and industry benchmarking.
• Oversee the selection, deployment, and continuous improvement of project and portfolio management tools and IT investment management solutions to maximize value delivery and align technology investments with business objectives.
• Drive change management and adoption initiatives, ensuring successful deployment of new tools and processes and fostering continuous improvement.

Director, IT Solutions

• Lead the strategic improvement of distribution center operations
• Partner with the logistics team, planning team, and DC operations
• Elevate the deployment function from a tactical execution unit into a strategic, data-driven decision-making hub
• Synchronize site-level capabilities with total inbound volumes to maximize daily warehouse receiving efficiency
• Monitor inbound supply sources to identify, predict, and mitigate potential facility bottlenecks
• Establish realistic throughput thresholds by auditing localized constraints and aligning them with corporate push schedules

Distribution Optimization Director

• Lead the shift from an application‑centric model to a Product & Service Operating Model.
• Establish portfolio governance, service ownership, value stream alignment, and scaled agile practices.
• Standardize roadmaps, service definitions, and how delivery is communicated to business partners.
• Coach Service Owners in Scaled Agile and modern delivery best practices.
• Coach Service Owner in maturing service/product portfolio management.
• Work within DT PMO to define and implement LACE (Lean‑Agile Center of Excellence).
• Develop and manage funding models aligned to product/service‑based delivery.
• Manage operational governance of the Service Catalog (additions, changes, retirements).
• Socialize transformation goals across business stakeholders and support organizational adoption.
• Act as a transformation leader with experience driving Agile and portfolio maturity improvements.
• Ability to work with Service Owners through the transition, identify skills needed with the team and pull together solutions to fill gaps.
• Potentially up to 25% travel.

Associate Director, Product Portfolio Transformation Lead

• Define and lead a data-led, highly collaborative strategy addressing performance and financial goals for Post-Acute (Medicare)
• Drive discrete initiatives through cross-functional execution and demonstrate sustainable results
• Consistently partner with senior leaders across functions to negotiate priorities and resourcing, to monitor and influence performance levels versus established goals
• Facilitate expansion of Performance Excellence approach into new scopes (ex: Acute Inpatient, Home Health) and lines of business (Commercial, Medicare, Medicaid)
• Design and lead governance of the portfolio to ensure successful execution of high-impact programs
• Monitor enterprise-wide progress toward goals; recommend strategic adjustments based on performance and market evolution
• Identify, evaluate, and champion frontier opportunities—including adjusted workflows, new economic models, new technologies, partnerships — that improve access, quality, and financial performance
• Oversee the full lifecycle of initiatives from concept to scalable implementation
• Develop robust financial artifacts to monitor necessary investments (operating and capital) and posted savings opportunities
• Serve as a primary integrator and thought leader across business units, clinical teams, strategic planning, and analytics

Executive Director, Care Delivery Performance Excellence

• Create analytical proof points to link digital capabilities and consumer value perception with business outcomes
• Establish reporting and analytics that enables development of continuously improving Digital Products across the enterprise
• Oversee evaluation and optimization of digital features, platforms, and engagement strategies, evolving operating model as needed
• Lead segmentation, behavioral, and journey analyses to understand areas of opportunity for consumer experience agenda
• Identify key drivers of customer satisfaction, engagement, and value perception
• Collaborate across digital, clinical analytics, data science, technology, product, and business teams to deliver integrated solutions
• Align stakeholders around common objectives, priorities, and success measures

Business Analytics Director

• Define Instacart’s international retailer strategy for launching and growing our suite of Instacart Platform solutions by driving vision, commercialization strategy, and go-to-market planning of complete range of retail enterprise opportunities available to retailers outside North America.
• Lead Strategy & Planning pillar responsible for collaborating with Engineering, Product, Corporate Development, Operations, Legal, Finance, and other cross-functional stakeholders to define our international operating model and new market entry strategy.
• Own long-range planning for the international commercial business, turning our business momentum into clear targets that focus our efforts on the highest-impact opportunities to support our long-term growth.
• Build the international commercial enablement system, including ROI models, GTM materials, and competitive intelligence. Partner with sales teams to bring these resources to bear to support both multi-solution platform partnerships and point-solution opportunities.
• Work closely with our Strategic Partnerships team to identify opportunities to accelerate our retail GTM strategy through growth and product partnerships.
• Deliver clear and compelling content to senior leadership, both internally and at retail partners.

Director, International Strategy – Planning

• The Neurology TLL will engage in meaningful and strategic discussions to gather insights & share clinical information with assigned key thought leaders in the geography
• Conduct substantive business discussions related to on-label product information, disease state, and general corporate overviews
• Embrace a customer-centric, needs-based approach to drive strategic thought leader engagements
• Coordinate thought leader engagements for senior executives at local/regional/national conferences and/or in the course of day-to-day business
• Develop/maintain list of key thought leaders in the assigned geography
• Assist with thought leader development
• Support speaker bureau buildout efforts, including identification of potential speakers, managing logistics related to speaker trainings, providing feedback to speakers to improve presentation effectiveness in enhancing educational impact
• Share with Marketing and other functional groups the insights gleaned from interactions with thought leaders
• Support regional/national advisory board planning efforts, making strategic recommendations on potential thought leader participants and liaising with selected thought leaders in coordinating their participation
• Ensure all interactions and activities with thought leaders adhere to company policies, industry regulations, and compliance guidelines

Associate Director, Thought Leader Liaison – Neurology

• Assist in the identification, recruitment and enrollment of prospective students from a geographic territory.
• Conduct enthusiastic on-campus, off-campus and virtual information sessions while working special recruitment events throughout the year.
• Represent the University of New Haven at college fairs, college nights and virtual programs throughout the year.
• Provide admission counseling to prospective students and be responsible for day-to-day communication with students in person, via telephone, zoom, text or email.
• Responsible for carrying out aspects of the admission and recruitment process including, but not limited to, planning and executing fall and spring recruitment travel.
• Coordinate time-sensitive application workflow and process applications, including the evaluation of candidates for admissions, utilizing university guidelines to determine admissibility of students and ensuring that accepted students receive appropriate communication.
• Adept at recruiting, admitting and converting potential students.
• Through individual and group interactions, counsel prospective students, parents and guidance professionals throughout the college application and selection process.
• Provide exceptional customer service during all on-campus, virtual and special events (such as Open House, Accepted Student Day, Accepted Student Receptions) and promote the University in a positive manner to all prospective students and families, alumni, colleagues, and community.
• Other duties as assigned and necessary in order to meet the mission of the University and the schools enrollment goals.

Assistant Director of Undergraduate Admissions

• Lead and oversee a team responsible for maintaining, optimizing, and innovating enterprise applications such as COSMIC CORE, process analysis tools, Sharpcloud, ETQ, and M-Files.
• Develop and execute a comprehensive roadmap for application improvements and new implementations to support quality management and CORE objectives across the organization.
• Build and grow a high-performing team, including identifying and mentoring leadership talent, fostering collaboration, and driving accountability.
• Collaborate with business stakeholders to understand needs, prioritize initiatives, and secure funding to support strategic goals.
• Manage a $7M budget, ensuring financial discipline, ROI-driven results-oriented decision-making, and alignment with corporate objectives.
• Drive adherence to CORE methodologies and principles, ensuring continuous improvement across processes and applications.
• Ensure compliance with all regulatory and security requirements for enterprise applications.
• Develop and implement KPIs to measure the success and impact of applications and initiatives.
• Stay abreast of emerging technologies and trends in enterprise applications, quality management, and process improvement to identify opportunities for innovation.
• Be a thought leader in the applications area.
• Travel up to 20% of the time.

Director, Quality, CORE, Road Mapping

• Lead the Learning team at Affirm, from developing a compelling strategy, to executing the design and delivery of solutions that elevate individual, team and leadership capabilities in support of our high performance culture.
• Work closely with People team members, business stakeholders and leaders to ensure the strategy, initiatives and programs are clearly defined, understood and adopted within the organization to drive consistency, continuous improvement, and a sustainable business advantage.
• Partner cross-functionally with other teams, such as Talent Management and Organizational Effectiveness, to drive future programming and opportunities to grow employee capabilities and readiness. This includes collaborating with subject matter experts across Affirm in crafting new resources and experiences.
• Create compelling communications, engagement plans and other internal content to drive change management efforts supporting our People & Organizational Success strategy.
• Define, measure, and communicate relevant success metrics to stakeholders across the business, demonstrating the value of Learning programs, experiences and investments in our people.

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