Customer Support

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• Be the go-to support for our field agents
• Respond to requests, answer operational questions, and help our sales representatives stay focused on serving families and closing plans.
• Keep critical information accurate and organized
• Maintain leads, records, and key data within our CRM so agents and teams have the reliable information they need to succeed.
• Solve problems in real time
• Troubleshoot issues quickly and thoughtfully, ensuring agents receive timely solutions that keep their work moving forward.
• Collaborate across teams
• Partner with inside sales, operations, and other departments to coordinate special requests and deliver seamless support.
• Create a great service experience
• Communicate clearly across phone, email, and chat while building trust with colleagues who rely on your responsiveness and professionalism.

Agent Support Representative

• Manage and maintain department training programs, including new hire onboarding
• Prepare monthly meetings for department focused on upskill training the department
• Coordinate feedback surveys to assess training program effectiveness and identify areas for improvement
• Collaborate with department leaders to identify and address training gaps
• Update and maintain training curricula to ensure relevance and accuracy
• Proactively recommend and implement changes to training programs as needed
• Track and analyze training data to identify trends and measure program success
• Step in to facilitate leadership and trainer development courses as required
• Develop appropriate documentation for work processes, such as job aids, work instructions, quick reference guides, and simulations
• Create and send colleague-level and leader-level communications as needed for system enhancements and other changes that impact new hire curricula and resources
• Conduct regular audits of training materials, work instructions and processes to ensure compliance with company policies and standards
• Support cross-departmental projects by providing training expertise and ensuring smooth integration of new processes or tools
• Organizes continuous learning and professional development opportunities to help department stay updated on changes in the Prescription benefits industry
• Supports via communication modules, desk drops, regarding changes in the Prescription benefits industry to expand the knowledge and skillset of supporting teams
• Assists with research of escalated client/AM concerns
• Supports questions from supporting teams on processes and procedures

Senior Client Support Representative

• Independently manage and resolve complex or escalated customer cases using advanced troubleshooting techniques
• Apply deep EHR platform expertise to diagnose technical and workflow-related issues
• Leverage AI-powered tools and automation to accelerate case resolution, improve accuracy, and enhance decision-making
• Identify opportunities to incorporate AI and workflow automation into daily support operations
• Partner with cross-functional teams to drive timely and effective issue resolution
• Mentor junior specialists, including coaching on effective use of tools, systems, and emerging AI capabilities
• Contribute to and maintain knowledge base content, incorporating AI-assisted documentation and content optimization
• Analyze recurring issues and trends using data and AI insights, recommending improvements to processes and customer experience
• Manage customer escalations with professionalism, empathy, and clear communication
• Track and report on case trends, leveraging dashboards and AI-driven insights to inform continuous improvement

Customer Support Specialist III

• Respond promptly and professionally to customer inquiries across multiple channels.
• Provide legendary customer service that builds strong, trusting relationships.
• Process orders ranging from quick‑ship to complex, long‑cycle orders.
• Maintain accurate order details and proactively follow up on order backlog.
• Coordinate with other departments regarding shipping dates, pricing, availability, and backorders.
• Investigate and resolve billing issues and discrepancies, partnering with A/R teams when needed.
• Provide pricing, availability, formal quotes, and pre‑/post‑order support for standard and specialty products.
• Assist with internal process improvements and cross‑functional collaboration.

Customer Support Specialist

• Respond to incoming customer calls, addressing their questions and providing service
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information

Small Business Customer Service Representative

• Manage and maintain department training programs, including new hire onboarding.
• Prepare monthly meetings for department focused on upskill training the department.
• Coordinate feedback surveys to assess training program effectiveness and identify areas for improvement.
• Collaborate with department leaders to identify and address training gaps.
• Update and maintain training curricula to ensure relevance and accuracy.
• Proactively recommend and implement changes to training programs as needed.
• Track and analyze training data to identify trends and measure program success.
• Step in to facilitate leadership and trainer development courses as required.
• Develop appropriate documentation for work processes, such as job aids, work instructions, quick reference guides, and simulations.
• Create and send colleague-level and leader-level communications as needed for system enhancements and other changes that impact new hire curricula and resources.
• Conduct regular audits of training materials, work instructions and processes to ensure compliance with company policies and standards.
• Support cross-departmental projects by providing training expertise and ensuring smooth integration of new processes or tools.
• Organizes continuous learning and professional development opportunities to help department stay updated on changes in the Prescription benefits industry.
• Supports via communication modules, desk drops, regarding changes in the Prescription benefits industry to expand the knowledge and skillset of supporting teams.
• Assists with research of escalated client/AM concerns.
• Supports questions from supporting teams on processes and procedures.

• Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.
• Treats customers as business partners by recommending product solutions, upsell options, and complimentary items.
• Collaborates with team members and utilizes all company resources to sell Horizon's value.
• Prepares sales orders and assists customers in selecting and loading merchandise.
• Makes follow-up calls to potential and existing customers to introduce opportunities.
• Resolves customer complaints professionally and in a timely manner.
• Maintains a clean, well-organized, well-stocked sales center.
• Assists in receiving, shipping, and general warehouse duties.

Customer Service Representative

• Verify insurance eligibility and benefits for all new Boulder Care commercial enrollments
• Conveying policy benefit and eligibility information to patients in a comprehensive and professional manner
• Answering incoming questions from Boulder patients around balances due, non covered charges etc
• Assist our Enrollment Specialist and Care Navigator teams with difficult insurance verification details for newly enrolled and established patients
• Act as first point of contact for incoming patient messages, as well as internal requests for support
• Maintain ongoing dated eligibility checks for accurate billing and clean claims
• Collaborate with other teams to assist with patients who have lapsed coverage and need temporary financial assistance
• Serve as subject matter expert for internal insurance training
• Help develop and maintain standard processes that keep insurance data accurate and up to date in our EHR
• Identify and correct billing errors and resubmit claims to insurance carriers
• Research/rectify third party denials/edits, requests for information and other related correspondence
• Act as a key contributor to the Revenue Cycle by identifying and reporting inefficiencies and opportunities that enhance revenue flow, decrease denials, and minimize write-offs

Insurance Verification and Patient Support Specialist

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Customer Service – Temporary

• Manage large amounts of incoming phone calls and internal transfers from other departments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule service appointments as needed
• Address inquiries about repairs and maintenance
• Review and manage billing and invoice inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and account related information
• Ensure a positive customer experience throughout every interaction
• Uphold all company policies and procedures

Customer Care Agent

• Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer.
• Learn computer system applications to accurately process transactions and maintain customer data.
• Educate customers on products and services via phone, email, and chat communications.
• Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.
• Build and maintain positive relationships with internal customers and team members.
• Stay informed on all communications and training to ensure accurate protocols are followed.
• Build knowledge of relevant company products, processes, programs, and technology.
• Participate in other related duties and projects as assigned by the supervisor or manager.
• Perform other duties as assigned.
• Comply with all policies and standards.

Customer Service Representative I

• Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
• Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services

Bilingual Customer Service and Sales Representative – Spanish-English

Customer Service and Sales Representative

• Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries.
• Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog.
• Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team.
• Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time.
• Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience.
• Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count.
• Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.

Customer Support Advocate

• Serve as the first point of contact for members, clients, or customers.
• Handle inbound and outbound calls, responding to text messages and emails.
• Manage case work and document interactions accurately.
• Ensure a positive customer experience.
• Resolve routine customer issues at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed.

Member Support Specialist

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• Field phone calls from clients and participants throughout the day regarding topics such as password reset, participant account balances, questions on debit card declines, submission of claims, and ordering replacement cards.
• Process forms and enter data related to benefit processes in a timely manner.
• Research and respond to claims questions.
• Send routine confirmation and documentation request emails and letters.
• Log/tag calls received to support excellent customer care and internal communication.
• Provide a high level of customer service to all clients and participants.
• Maintain quality work that exemplifies and promotes our company’s core values.

See all jobs on JobTailor

Licensed Customer Service Representative II

Agent Support Representative

Senior Client Support Representative

Customer Support Specialist III

Customer Support Specialist

Small Business Customer Service Representative

Senior Client Support Representative

Customer Service Representative

Insurance Verification and Patient Support Specialist

Customer Service – Temporary

Customer Care Agent

Customer Service Representative I

Bilingual Customer Service and Sales Representative – Spanish-English

Customer Service and Sales Representative

Bilingual Customer Service and Sales Representative – Spanish-English

Customer Service and Sales Representative

Customer Support Advocate

Member Support Specialist

Customer Service Representative

Customer Service Representative