On-Site Customer Tech Support

Pacific Office Automation

On-Site Customer Tech Copier Support role at Pacific Office Automation. Troubleshooting network connectivity with MFP devices and providing technical support to customers.

Posted 7/9/2026full-timePocatello • Idaho • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and excellent customer service skills while providing technical support for network connectivity issues. Proficient in troubleshooting and diagnosing network-related problems using various networking protocols and tools.

Highest-signal resume keywords

TCP-IP NetworkingNetworking ProtocolsTechnical SupportNetwork+ CertificationA+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Analysis ToolsVPNRoutingPortsWindows 10MAC OSTroubleshootingDiagnosing Network IssuesMulti-Functional DevicesCustomer Support

Soft Skills

Problem-SolvingExcellent Communication SkillsWillingness to LearnAbility to Work in Fast-Paced Environment

Certifications & Qualifications

Network+A+

Industry Keywords

Customer SuccessTechnical SupportNetwork ConnectivityRemote Access

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi-functional devices such as copiers and scanners.
Communicate with customers via phone, email, etc. to gather information for troubleshooting.
Work closely with sales representatives, customers, and field technicians to resolve network related problems.
Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Requirements

What you’ll need

0-2 Years of experience working with TCP-IP Networking
Some computer knowledge mixed with a willingness and capability to learn.
Natural problem-solving ability combined with a passion for fantastic customer service.
Excellent written and oral communication skills.
Ability to work in a fast-paced environment.
Associates degree preferred.
Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
Network+ or A+ Certifications a plus.
Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred.

Benefits

Comp & perks

Advancement and growth into leadership roles.
Potential to advance to roles within other departments such as field networking, Managed IT services, unified communications, etc.
Team-player environment.
Medical/Dental/Vision/Life insurance plans.
Matched 401k.
PTO, Vacation, Sick Leave.
FSA program