Pacific Office Automation

Strategy

• Managing an assigned portfolio of clients as a Technical Account Manager
• Serving as both a technical and consultative resource within Managed IT Services
• Ensuring clients effectively leverage, maintain, and evolve their IT environments
• Acting as trusted advisors, aligning technology with business goals
• Driving IT strategy and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management

IT Strategy Consultant – vCIO / TAM

IT Support

• Support Hosted Voice customers with MACD (Moves, Adds, Changes, Deletions) requests
• Troubleshoot complex issues related to software, handsets, and call quality
• Maintain service best practices and assist with internal infrastructure
• Use tools like Wireshark to troubleshoot SIP traffic and connectivity issues
• Learn fundamentals of IP networking and routing
• Respond to hardware/software failures and assist with resolving system issues
• Participate in virtual deployments and data entry for new implementations
• Collaborate with senior technicians and project managers on new installs and upgrades

On-Site UC Helpdesk Technician – Entry-Level

Sales Development Rep

• Start each day with strategy, planning, and team training in office
• Generate new business through outbound calls, emails, and face-to-face outreach
• Build and maintain relationships with local businesses and decision-makers
• Learn and present POA's full range of hardware, software, and managed solutions to clients
• Customize proposals to match the unique needs of each client
• Deliver excellent follow-up and customer care to ensure satisfaction and retention
• Engage in daily prospecting both virtually and in person to grow your pipeline

Sales Development Representative – Entry-Level

• Start each day with strategy, planning, and team training in the office
• Generate new business through outbound calls, emails, and face-to-face outreach
• Build and maintain relationships with local businesses and decision-makers
• Learn and present POAs full range of hardware, software, and managed solutions to clients
• Customize proposals to match the unique needs of each client
• Deliver excellent follow-up and customer care to ensure satisfaction and retention
• Engage in daily prospectingboth virtually and in-person to grow your pipeline

Sales Development Representative, Entry-Level

• Start each day with strategy, planning, and team training in office
• Generate new business through outbound calls, emails, and face-to-face outreach
• Build and maintain relationships with local businesses and decision-makers
• Learn and present POAs full range of hardware, software, and managed solutions to clients
• Customize proposals to match the unique needs of each client
• Deliver excellent follow-up and customer care to ensure satisfaction and retention
• Engage in daily prospecting both virtually and in-person to grow your pipeline

Account Executive

• Start each day with strategy, planning, and team training in the office
• Generate new business through outbound calls, emails, and face-to-face outreach
• Build and maintain relationships with local businesses and decision-makers
• Learn and present POAs full range of hardware, software, and managed solutions to clients
• Customize proposals to match the unique needs of each client
• Deliver excellent follow-up and customer care to ensure satisfaction and retention
• Engage in daily prospecting both virtually and in person to grow your pipeline

Account Sales Representative – Entry-Level

Business Development Rep

• Start each day with strategy, planning, and team training in office
• Generate new business through outbound calls, emails, and face-to-face outreach
• Build and maintain relationships with local businesses and decision-makers
• Learn and present POAs full range of hardware, software, and managed solutions to clients
• Customize proposals to match the unique needs of each client
• Deliver excellent follow-up and customer care to ensure satisfaction and retention
• Engage in daily prospecting both virtually and in person to grow your pipeline

Business Development Representative – Entry-Level

• Responsible for managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division
• Work closely with internal teams such as Sales Engineers, Helpdesk, Onboarding, and Project Delivery
• Ensure clients effectively leverage, maintain, and evolve their IT environments
• Act as trusted advisor, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management

IT Strategy Consultant – vCIO, TAM

Sales Development Representative

Support Engineer

• Install, restart, and configure Remote Monitoring software for external clients in a timely and efficient manner.
• Provide technical support to internal and external customers, including software troubleshooting and resolving support inquiries.
• Supply account-related information to clients, contract administrators, and account representatives.
• Collaborate with the software development team on issues, improvements, and operational needs.
• Document daily activities, troubleshooting steps, and resolutions in the companys ticketing (CRM) system.
• Perform regular software maintenance, updates, and monitoring to ensure optimal performance.
• Provide excellent customer service via ticketing response and customer communication.
• Completes all MPS Monitor Training modules within 30 days of start date.
• Works to meet the goals of Pacific Office Automation and role specific KPIs.
• Participates in ongoing learning and achieve at least one certifications (Microsoft training by goal and/ or CompTIA A+)

Application Support Technician

• Managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division
• Working closely with internal teams: Sales Engineers, Helpdesk, Onboarding, and Project Delivery to ensure clients effectively leverage, maintain, and evolve their IT environments
• Acting as a trusted advisor, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management

• Start each day with strategy, planning, and team training in office
• Generate new business through outbound calls, emails, and face-to-face outreach
• Build and maintain relationships with local businesses and decision-makers
• Learn and present POAs full range of hardware, software, and managed solutions to clients
• Customize proposals to match the unique needs of each client
• Deliver excellent follow-up and customer care to ensure satisfaction and retention
• Engage in daily prospectingboth virtually and in personto grow your pipeline

Network Engineer

• Connecting/installing office equipment to our customer's network
• Set-up printing, scanning, scanning to e-mail, scanning to FTP, etc.
• Ensuring customer satisfaction
• Remote troubleshooting and diagnosis of network connectivity issues

IT Strategy Consultant – vCIO / TAM

On-Site UC Helpdesk Technician – Entry-Level

Sales Development Representative – Entry-Level

Sales Development Representative, Entry-Level

Sales Development Representative – Entry-Level

Account Sales Representative – Entry-Level

Business Development Representative – Entry-Level

IT Strategy Consultant – vCIO, TAM

Sales Development Representative

Application Support Technician

IT Strategy Consultant – vCIO, TAM

Sales Development Representative

Account Sales Representative – Entry-Level

Sales Development Representative – Entry-Level

Field Network Technician