On-Site Customer Tech Support

Pacific Office Automation

On-Site Customer Tech Support with Pacific Office Automation troubleshooting network issues with multi-functional devices. Seeking problem solvers for dynamic department focused on customer success.

Posted 7/9/2026full-timeIdaho Falls • Idaho • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and excellent communication skills while providing technical support for network connectivity issues. Familiarity with networking protocols and a commitment to customer service are essential for success in this role.

Highest-signal resume keywords

TCP-IP NetworkingNetwork ProtocolsTechnical SupportNetwork+ CertificationA+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Networking ProtocolsTCP/IPVPNRoutingNetwork Analysis ToolsWindows 10MAC OSTechnical Troubleshooting

Soft Skills

Problem-SolvingCustomer ServiceCommunicationAdaptability

Certifications & Qualifications

Network+A+

Industry Keywords

Network ConnectivityTechnical SupportCustomer Success

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi-functional devices such as copiers and scanners.
Communicate with customers via phone, email, etc. to gather information for troubleshooting.
Work closely with sales representatives, customers, and field technicians to resolve network related problems.
Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Requirements

What you’ll need

0-2 Years of experience working with TCP-IP Networking
Some computer knowledge mixed with a willingness and capability to learn.
Natural problem-solving ability combined with a passion for fantastic customer service.
Excellent written and oral communication skills.
Ability to work in a fast-paced environment.
Preferred, but not required Qualifications: Associates degree preferred
Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
Network+ or A+ Certifications a plus.
Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred.

Benefits

Comp & perks

Advancement and growth into leadership roles.
Potential to advance to roles within other departments such as field networking, Managed IT services, unified communications, etc.
Team-player environment.
Medical/Dental/Vision/Life insurance plans.
Matched 401k.
PTO, Vacation, Sick Leave.
FSA program