Customer Service Specialist – 2nd Shift

Qurate Retail Group

Customer Service Specialist handling high volume inbound customer inquiries for QVC Group. Assisting customers with questions and offering product promotions while working remotely from home.

Posted 7/19/2026full-timeRemote • Idaho • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high volumes of inquiries while personalizing the customer experience. Proficient in navigating multiple systems and troubleshooting technical issues in a virtual work environment.

Highest-signal resume keywords

Customer Service ExperienceVirtual Environment ProficiencyTechnical TroubleshootingCommunication SkillsMulti-System Navigation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

PersonalizationAdaptabilityProblem-Solving

Tools & Technologies

Microsoft 11

Industry Keywords

Inbound Customer InquiriesRefundsPaymentsOrder PlacementAccount Data Analysis

About the role

Key responsibilities & impact

Busy day handling a high volume of our inbound customer inquiries
Offer additional products on each customer interaction
Assist customers with questions while personalizing the experience for each caller
Calls may include confirming refunds, taking payments, placing orders, and analyzing account data
Opportunity for advancement and upward mobility across the entire QVC Group family of brands
Report to an assigned Customer Service Supervisor
Work a set full-time schedule, work schedules are not Monday - Friday
Set work schedule will include one weekend day and one weekday off

Requirements

What you’ll need

12 months or more of customer service experience
Provide a distraction free work from home environment
Learn and work in a virtual environment
Communicate with a variety of styles
Navigate multiple systems and screens
Provide your own Microsoft 11 computer
Troubleshoot own technical problems (partner with IT when needed)
Available to work weekends, holidays, and additional hours

Benefits

Comp & perks

competitive compensation
paid time off
employee assistance program
parental leave
paid volunteer hours
amazing company discounts
health care benefits starting on day 1
401(k)
tuition reimbursement benefits