Customer Support

• Support the development team with day-to-day needs such as test validation, task automation, assisting with deployments, and light office support (e.g., getting coffee for the team).

Customer Experience Internship

• Rotina operacional de Customer Service para follow-up e coordenação de embarques, acompanhamento de processos via sistemas da RFB (Portal Único);
• Conhecimento e domínio na aplicação de valores, taxas e encargos inerentes ao transporte doméstico e internacional;
• Contato com agentes no exterior, companhias aéreas, terminais alfandegados, despachantes aduaneiros, transportadoras, importadores;
• Envio de follow-up aos clientes, coordenação de coleta/entrega, acompanhamento de chegada e liberação de cargas;
• Apoiar na resolução de ocorrências operacionais, propondo melhorias contínuas nos fluxos de processos.

Analista de Customer Service – Importação Aérea

• Ajudar o time de desenvolvimento nas necessidades do dia como validação de testes, automatização de tarefas, ajuda com deploy e claro pegar cafézinho pra galera.

Estágio em Customer Experience

• Conduzir investigações avançadas de incidentes de segurança da informação.
• Liderar tecnicamente ações de contenção, erradicação e recuperação em incidentes críticos.
• Realizar análises aprofundadas de logs, endpoints, redes e ambientes comprometidos.
• Executar coleta, preservação e análise de evidências digitais garantindo rastreabilidade.
• Apoiar tecnicamente a gestão de incidentes críticos e crises cibernéticas.
• Elaborar relatórios técnicos detalhados, pareceres e análises de causa raiz.
• Desenvolver e aprimorar playbooks, procedimentos e estratégias de resposta.
• Apoiar exercícios de resposta a incidentes, simulações e atividades Purple Team.
• Atuar integrado com SOC, Threat Intelligence, Engenharia, Red Team e Service Delivery.
• Mentorar analistas juniores e plenos da equipe CSIRT.
• Contribuir para evolução da maturidade operacional e indicadores de resposta do SIC.

Especialista em Engenharia e Suporte a Ferramentas

• Executar as atividades operacionais da carteira sob sua responsabilidade.
• Atualizar informações nos sistemas corporativos.
• Apoiar cancelamentos, reprogramações e tratativas operacionais.
• Garantir o cumprimento dos procedimentos definidos.
• Apoiar o acompanhamento das pendencias operacionais.
• Acompanhar entregas conforme orientação da área.
• Apoiar follow up junto aos CDs e Transportadoras.
• Registrar ocorrências operacionais.
• Apoiar a resolução das pendencias de entrega.
• Executar os agendamentos conforme procedimentos estabelecidos.
• Apoiar tratativas operacionais de agenda e garantir o correto registro das informações.
• Apoiar o acompanhamento dos pedidos faturados sem coleta.
• Atualizar protocolos e garantir o registro das tratativas.
• Atender clientes internos e externos conforme procedimentos.
• Garantir comunicacao cordial e tempestiva.
• Atualizar controles operacionais.
• Apoiar o acompanhamento dos indicadores, comunicar desvios identificados.
• Participar das iniciativas da are, contribuir com sugestões de melhoria.
• Cumprir os padrões operacionais estabelecidos.

Assistente de Customer Service

• Manage the operational aspects of the client portfolio and business units under your responsibility.
• Process cancellations, rescheduling, manual allocation waves and other operational procedures.
• Monitor the full scheduling and delivery workflow.
• Ensure information is updated in corporate systems.
• Monitor operational pending issues until they are resolved.
• Track deliveries.
• Conduct follow-ups with carriers, distribution centers (DCs) and partner areas.
• Manage delivery incidents and related follow-ups.
• Support initiatives to reduce delays and recurrence of issues.
• Schedule customer appointments/deliveries according to established rules.
• Monitor critical schedules and act proactively on scheduling conflicts.
• Ensure communication between customers, carriers and operations.
• Monitor invoiced orders that have not been picked up.
• Ensure issue handling within defined SLAs.
• Work together with internal areas to resolve pending issues.
• Serve as the focal point for the portfolio under your responsibility.
• Provide information about orders, deliveries and incidents.
• Contribute to a positive customer experience.
• Monitor the operational KPIs of the Pillar and support the development of action plans.
• Identify opportunities to simplify processes and participate in improvement projects.
• Support the standardization of activities.
• Share best practices with the team.

Junior Customer Service Analyst

• Customer service.
• Triage support tickets via the internal system.
• Forward requests to the Accounting Department.
• Receive, verify, and organize accounting documents submitted by clients.
• Request and follow up on pending documents with clients (invoices, statements, reports, etc.).
• Assist in resolving basic inquiries according to department guidance.

Customer Support – Accounting

• Responsible for maintaining strategic relationships with key clients, ensuring excellent service and smooth operational and financial processes.
• Acts as the link between the client and internal teams, monitoring shipments, managing quotations, and ensuring the accuracy of information.
• Manages collections, analyzes statements, and provides support to resolve outstanding issues, aiming to ensure customer satisfaction and loyalty.

Senior Customer Service Analyst

• Provide technical support to internal and external users in the company's proprietary system
• Perform preventive and corrective maintenance on internal users' machines (on-site, as needed, in São José dos Campos)
• Assemble and prepare workstations (on-site, as needed, in São José dos Campos)
• Support internal infrastructure requests (Active Directory, networks, and servers)
• Create IT purchase requests in SAP (physical and logical items)
• Perform data analysis using SQL to support the system
• Analyze and support dashboards and KPIs in Power BI
• Conduct testing, validation, and acceptance of functionalities
• Gather requirements from internal and external clients related to the systems
• Translate functional requests into technical requirements for the development team
• Ensure effective communication between involved departments.

IT Analyst – Customer Service

• Monitor maritime shipments from scheduling through arrival at the final destination.
• Track vessel information, estimated sailing schedules and related deadlines.
• Control and follow up on deadlines with parties involved in the process, ensuring the smooth flow of operations.
• Update customers on shipment status, providing accurate and timely information throughout all stages of transport.
• Monitor cargo using the CargoWise system and tracking tools provided by shipping lines and agents.
• Serve as the point of contact between customers, agents and shipping lines for incident resolution and operational support.
• Mediate discussions related to problems identified at the destination, engaging local agents when necessary.
• Provide telephone support to customers, answering questions about shipments and logistics processes.
• Prepare and maintain reports and cargo tracking controls.

COMEX Assistant, FCL Export – Customer Care

• Assist the development team with daily needs such as validating tests, automating tasks, helping with deployments, and, of course, grabbing coffee for the team.

Customer Experience Intern

• Atender clientes via chat, telefone e e-mail para entender suas necessidades
• Resolver problemas dos clientes e ser responsável com informações passadas
• Saber trabalhar com responsabilidade sobre as metas solicitadas
• Priorizar tarefas e honrar compromissos de datas término de serviços

Customer Support jobs in Brasil

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