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Senior Customer Service Analyst
FAM Cargo BR LogísticaAnalista de Customer Service responsável por atender clientes e garantir fluidez em processos operacionais. Será o elo entre cliente e áreas internas da empresa.
About the role
Key responsibilities & impact- Responsible for maintaining strategic relationships with key clients, ensuring excellent service and smooth operational and financial processes.
- Acts as the link between the client and internal teams, monitoring shipments, managing quotations, and ensuring the accuracy of information.
- Manages collections, analyzes statements, and provides support to resolve outstanding issues, aiming to ensure customer satisfaction and loyalty.
Requirements
What you’ll need- Bachelor's degree completed in a related field
- Fluent in English
- Experience coordinating LCL import shipments, and knowledge of freight forwarding and NVOCC operations
Benefits
Comp & perks- Health insurance
- Dental insurance
- Childcare allowance
- Meal allowance
- Food voucher
- Transportation voucher
- Profit-sharing (PLR)
- Home-office allowance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Client Relationship ManagementLCL Import Shipment CoordinationFreight ForwardingNVOCC OperationsFinancial Analysis
Soft Skills
Customer Satisfaction FocusProblem SolvingCommunication