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FAM Cargo BR Logística

Senior Customer Service Analyst

FAM Cargo BR Logística

Analista de Customer Service responsável por atender clientes e garantir fluidez em processos operacionais. Será o elo entre cliente e áreas internas da empresa.

Posted 6/30/2026full-timeSantos • BrasilSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and operational processes within the freight forwarding industry, ensuring accuracy in shipments and financial transactions. Proficient in coordinating LCL import shipments and resolving customer issues to enhance satisfaction and loyalty.

Highest-signal resume keywords
Client Relationship ManagementLCL Import Shipment CoordinationFreight Forwarding KnowledgeNVOCC OperationsFinancial Process Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Client Relationship ManagementLCL Import Shipment CoordinationFreight ForwardingNVOCC OperationsFinancial Analysis
Soft Skills
Customer Satisfaction FocusProblem SolvingCommunication
Industry Keywords
Operational ProcessesQuotations ManagementCollections ManagementStatement AnalysisCustomer Loyalty

About the role

Key responsibilities & impact
  • Responsible for maintaining strategic relationships with key clients, ensuring excellent service and smooth operational and financial processes.
  • Acts as the link between the client and internal teams, monitoring shipments, managing quotations, and ensuring the accuracy of information.
  • Manages collections, analyzes statements, and provides support to resolve outstanding issues, aiming to ensure customer satisfaction and loyalty.

Requirements

What you’ll need
  • Bachelor's degree completed in a related field
  • Fluent in English
  • Experience coordinating LCL import shipments, and knowledge of freight forwarding and NVOCC operations

Benefits

Comp & perks
  • Health insurance
  • Dental insurance
  • Childcare allowance
  • Meal allowance
  • Food voucher
  • Transportation voucher
  • Profit-sharing (PLR)
  • Home-office allowance