FAM Cargo BR Logística

Customer Support

• Responsible for maintaining strategic relationships with key clients, ensuring excellent service and smooth operational and financial processes.
• Acts as the link between the client and internal teams, monitoring shipments, managing quotations, and ensuring the accuracy of information.
• Manages collections, analyzes statements, and provides support to resolve outstanding issues, aiming to ensure customer satisfaction and loyalty.

Senior Customer Service Analyst

Supervisor

• Responsible for supervising and ensuring excellence in the execution of international air transport operational processes;
• Ensures adherence to procedures, timelines, quality standards and documentation compliance;
• Directly manages the operations team, validates critical shipment information and resolves incidents;
• Ensures smooth process flow, customer satisfaction and compliance with internal policies and regulatory requirements;
• Contributes to team development, process improvement and the maintenance of operational quality and productivity standards.

Senior Customer Service Analyst

Air Operations Supervisor