Customer Success Manager

• Develop annual, quarterly and monthly CRM and email marketing plans aligned with business goals, including lifecycle mapping, segmentation and content.
• Work with Marketing staff to maintain accurate status on all active email and marketing projects.
• Manage end-to-end campaign delivery from concept and content briefing to setup, workflow automation, targeting, QA, and deployment.
• Utilize CRM data to segment audiences, build personalized journeys (welcome, nurture, drip, etc) and enhance customer experiences.
• Maintain vendor MSAs and SOWs and work with the marketing team to assess Email and CRM vendor performance on a regular basis. Ensure that Lifespace is receiving full value for the investment it is making.
• Manage marketing automation platforms to scale programs and improve efficiency.
• Implement A/B testing and analyze campaign performance to drive continuous improvement.
• Monitor KPIs, report on ROI and provide insights to optimize future campaigns and strategies.
• Partner with Sales, IT and Leadership for platform enhancements.
• Ensure adherence to data privacy regulations (GDPR, CAN-SPAM) and stay updated on industry trends.
• Create event landing pages and updates on website as requested.
• Perform other digital tasks as needed.

CRM and Personalization Manager

• Analizar procesos organizacionales y diseñar soluciones dentro del módulo SAP PM.
• Evaluar el estado actual de los procesos, identificar necesidades del negocio y definir la solución futura.
• Facilitar workshops para el levantamiento de requerimientos y asegurar alineación entre los equipos involucrados.
• Elaborar mapas de procesos y documentación funcional.
• Colaborar con equipos técnicos para garantizar la integración de soluciones con módulos como MM, FI y Lean Services.
• Brindar capacitación y soporte a usuarios finales para impulsar la adopción del sistema.

Senior SAP PM/MM Consultant

• Drive Reg→Purchase conversion through triggered post-quiz, paywall-abandonment, and onboarding sequences across email, SMS, and web push.
• Own first-purchase activation across the first 7 days.
• Differentiate renewal sequences by plan tier (1 / 3 / 6 month).
• Build pre-cancel intervention flows — pause offer, plan-switch, value reminder — using captured cancel reason.
• Move the dial on month-1 rebill rate, the single most leveraged metric in our subscription economics.
• Build the reactivation engine for the cancelled cohort — across email and SMS, personalized by cancel reason and tenure.
• Recover revenue from a base that is currently dormant due to deliverability issues.
• Own the CRM-driven path to add-on products (Resume Review, Resume Builder): timing, segmentation, copy, channel.
• Lead the migration off our current ESP onto our chosen omnichannel platform (Maestra is the current candidate; Customer.io is the alternative).
• Recover and maintain email domain reputation.
• Stand up SMS as a first-class channel — including US compliance (TCPA, A2P 10DLC).
• Stand up web push and orchestrate cross-channel flows (email → SMS → push cascades).
• Implement incremental measurement with holdouts on every flow.

CRM, CVM, Lifecycle, Retention Marketing Lead

• Cultivate and maintain strong, collaborative relationships with senior living clients, demonstrating a deep understanding of their industry, challenges and goals
• Act as a trusted advisor, providing strategic guidance to help senior living communities thrive in the digital age
• Analyze industry trends and client data to create actionable plans that align with the unique objectives of senior living communities
• Collaborate with internal and external cross-functional teams to develop and execute comprehensive marketing strategies specifically crafted for the senior living sector
• Manage multiple senior living client accounts simultaneously, ensuring all projects are executed with sensitivity to the needs and preferences of each individual client
• Coordinate with internal teams to facilitate the seamless execution of campaigns that resonate with the senior living audience, support the clients’ brands and meet their marketing and business objectives
• Identify opportunities and recommend marketing strategy improvements
• Address challenges with a positive and solutions-oriented mindset, recognizing the importance of respecting client concerns
• Monitor and analyze key performance indicators (KPIs) and recognize and drive both internal and client discussions around potential issues before they become big problems
• Review regular performance reports and actionable insights with each client
• Educate senior living clients on emerging trends in digital marketing and help guide discussions around adoption of those trends to improve overall marketing performance
• Demonstrate the value of our services through clear and compelling communication, emphasizing the positive impact on their businesses
• Introduce new services to clients to expand our revenue

Senior Client Success Strategist, Marketing

• Perform customer service activities for internal and external customers
• Be the principal contact for target customers across the Integer organization
• Work collaboratively with Operations, Planning, Engineering, Quality and Sales to provide accurate solutions
• Responsible for the end to end order management relationship with Global target customers
• Coordinate responses from various internal stakeholders to assist in responding to customer inquiries
• Problem solve moderately complex issues and analyze possible solutions
• Execute contract review for order entry process
• Establish and communicate standard product lead times
• Support Operations and Sales goals while championing customer requirements
• Communicate customer requests to internal decision makers and escalate when necessary
• Support continuous improvement efforts in Customer Success
• Provide feedback related to customers’ order requirements
• Ensure accurate data input for quotes and quote tracking reporting.
• Review and receive approval from account owner/sites for changes to customers
• Interface with internal stakeholders to coordinate return goods activity
• Understand key performance indicators and strive to meet/exceed expectations
• Perform other duties as required.

Customer Success Representative

• Servir como principal administrador de SFMC en todas las unidades de negocio
• Diseñar, construir y optimizar flujos complejos de Journey Builder
• Supervisar el modelo de datos de SFMC, incluidas las Extensiones de Datos, actividades de consultas SQL y relaciones de Contact Builder
• Liderar la estrategia de Content Builder, proporcionando soporte avanzado para la personalización impulsada por AMPscript

Senior Marketing Tech, CRM Administrator

• Build Meaningful Customer Relationships
• - Become a trusted partner throughout the customer journey.
• - Conduct proactive outreach, pulse checks, customer reviews, and strategic follow-ups.
• - Build long-term relationships focused on trust, engagement, and success.
• - Advocate for customer needs internally.
• - Create memorable customer experiences that drive loyalty and long-term partnerships.
• Drive Customer Success and Retention
• - Monitor customer health, engagement trends, platform usage, and adoption metrics.
• - Identify churn risks proactively and develop retention strategies.
• - Support customers in maximizing value and outcomes.
• - Manage escalations and difficult conversations with empathy and professionalism.
• - Improve customer engagement and long-term adoption.
• Support Customer Growth Initiatives
• - Identify opportunities to increase engagement and account expansion within existing customers.
• - Support renewals, customer development initiatives, upsell opportunities, and account growth efforts.
• - Contribute to customer retention and business growth metrics.
• - Help customers expand usage and maximize the value they receive from the platform.
• Collaborate Cross-Functionally
• - Partner closely with internal teams to improve customer outcomes.
• - Work collaboratively with Sales, Operations, Product, and Customer Success teams.
• - Gather customer feedback and identify improvement opportunities.
• - Support continuous improvement initiatives and scalable solutions.
• Build While Scaling
• - Help create and improve processes as the company grows.
• - Bring ideas, ownership, and initiative to improve customer experience.
• - Thrive in environments with change, ambiguity, and evolving priorities.

Customer Success & Growth Manager

• Execute foundational customer success strategies to ensure customer satisfaction
• Build and maintain strong customer relationships
• Provide proactive support and drive measurable outcomes
• Conduct discovery conversations to identify customer goals and pain points
• Lead customers through the onboarding process
• Monitor customer health metrics and adoption trends
• Collaborate with internal teams to address customer needs
• Serve as the primary point of contact for account escalations

• Drive customer success by ensuring our clients enhance the safety, efficiency, and sustainability of their operations with our IoT platform.
• Collaborate with customers to develop success plans, identify objectives, define metrics, and overcome barriers to business value realization.
• Partners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests.
• Facilitate executive business reviews to align on goals and celebrate successes with customers and Samsara leadership.
• Conduct workshops to understand customer operations, recommend workflow enhancements, and maximize the value of Samsara products.
• Develop a deep understanding of the Samsara platform's capabilities and effectively communicate them to diverse businesses across various industries.
• Partner with cross-functional teams to address customer requests and drive progress on customer initiatives.
• Serve as a mentor to the wider Customer Success team, championing Samsara's cultural principles.

Strategic Customer Success Manager

• Responsible for the engagement, adoption, and promoting the value of Mineral.
• Serve as a point of contact and liaison for Mineral – including proactive partner/client outreach as needed.
• Assist with sales training across all product lines to channel partners as needed.
• Consult with partners/clients to identify product goals, resources, timelines, and set appropriate expectations.
• Advise partners and clients regarding new products and special customized solutions.
• Collaborate closely with Account Management team to support renewals and expansions.
• Participate in the development and delivery of training and webinars for partners/clients that increase overall adoption and engagement.
• Collaborate with Account Managers on go-to-market strategies that increase adoption of our services and products.
• Utilize Salesforce and other internal tools (Gainsight, Mineral) to ensure pertinent information is reaching the correct teams and workspaces.
• Provide monthly updates on goals, adoption, value, and retention rates, and goal attainment.
• Attend industry events as needed.
• Other duties as assigned

• Involvement in every stage of the customer lifecycle from the moment the contract is secured, through successful onboarding/implementation, and onwards.
• Actively engage and support customers to ensure they are leveraging the purchased solutions effectively and finding value in our services.
• Continuous monitoring of customer health to better inform account management and expansion strategy.
• Drive upgrade revenue through increased product adoption and increased usage.
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.
• Establish a trusted and strategic advisor relationship and drive continued value of our products and services.
• Spur customer account growth through deep knowledge of the product/service and the customers’ needs by making logical expansion recommendations.
• Communicate effectively with customer senior-level management to understand customer needs to maximize customer retention and expansion.

Customer Success Specialist

• Strategic Advocacy: Spot risks early before they become issues and act on them proactively
• Input Excellence: Push back on vague or low-quality briefs. Guide clients toward better inputs to ensure world-class design results
• Structured Communication: Keep all correspondence tight, clear, and useful. No over-explaining—just clarity
• Service Optimization: Improve how clients use Deer Designer over time, moving from reactive support to proactive partnership
• AI-Enhanced Workflow: Leverage AI to draft, structure, and refine your communication and internal processes to 10x your efficiency

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