Onboarding Specialist

• - Create, update, and maintain HCP profiles in master data and CRM systems.
• - Support HCPs throughout the onboarding process, including portal registration and documentation submission.
• - Perform basic due‑diligence checks (e.g., COI validations) and monitor expiries, approvals, and required updates.
• - Conduct Fair Market Value (FMV) tiering using internal tools and established criteria.
• - Document exceptions, maintain audit‑ready records, and ensure full compliance with internal policies.
• - Collaborate with compliance, medical, and operational teams to ensure onboarding completeness and accuracy.
• - Provide clear guidance to stakeholders on onboarding requirements and process steps.
• - Contribute to process improvements and standardization within HCP operations.

HCP Onboarding Specialist

Customer Success Manager

• Lead the development of CRM marketing and omnichannel strategies aligned with broader business and commercial goals
• Own and execute automated CRM campaigns (B2B & B2C) across multiple channels
• Lead the activation and optimization of Salesforce Marketing Cloud (Next)
• Define and track marketing objectives and KPIs
• Implement and optimize end-to-end digital customer journeys
• Manage allocated budget effectively together with the Head of Always-On Team
• Stay up to date with the latest CRM trends, marketing technologies, and industry developments

CRM Marketing Manager

• Manage a portfolio of small, lower-touch customer accounts
• Act as the primary day-to-day contact for assigned customers
• Maintain regular engagement through structured outreach
• Develop an understanding of customer workflows and product usage
• Ensure customers can access relevant resources and support
• Manage follow-ups and ongoing engagement activities
• Maintain accurate customer documentation in Planhat and Salesforce
• Support strong retention outcomes across the SMB portfolio
• Manage renewal conversations for SMB accounts
• Monitor renewal timelines and engage proactively ahead of key dates
• Deliver standardized onboarding and adoption guidance to customers
• Monitor engagement and usage trends
• Track engagement and activity levels of customers
• Collaborate with internal teams to ensure customer success

Customer Success Associate

Product Adoption Specialist

• Analiza procesów biznesowych i identyfikacja obszarów, które można usprawnić z wykorzystaniem generatywnej AI, w tym agentów
• Projektowanie, wdrażanie i testowanie rozwiązań opartych o rozwiązania GenAI, w tym Microsoft Copilot, Copilot Studio, ChatGPT, Claude oraz innych
• Prowadzenie warsztatów, sesji adopcyjnych i szkoleń dla użytkowników biznesowych
• Monitorowanie adopcji AI, efektywności wdrożeń i rekomendowanie dalszych usprawnień
• Współpraca z zespołami cross‑funkcyjnymi przy projektach transformacyjnych i inicjatywach zwiększających dojrzałość AI w organizacji

AI Adoption Specialist

• Develop and implement a customized success plan for each client, with clear goals, timelines, KPIs, and action items.
• Regularly check in with clients to monitor progress, address challenges, and adjust strategies as needed.
• Act as the primary point of contact for clients, fostering long-term relationships and continuously enhancing their experience.
• Collaborate with clients to maximize the value of their Success Points and provide guidance on available resources and services.
• Support client teams by coordinating access to premium education content for administrators and end-users.
• Conduct onboarding sessions to introduce clients to available educational resources, ensuring they are well-equipped to make the most of our products.
• Be the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; Turn insights into action.
• Identify and drive new sales opportunities (up/cross sell through CSM qualified leads) in cooperation with your colleagues in sales.

Senior Customer Success Manager

• Be the Voice of the customer (VoC) and their internal advocate
• Gather and understand feedback and data to improve outcomes and experience quality
• Deliver added value services through offerings to increase product value and adoption
• Identify and drive new sales opportunities (up/cross sell through CSM qualified leads)
• Serve as the primary contact in customer success organization to drive solutions for better risk management and retention
• Create and manage a customer success plan alongside the account manager and customer
• Develop and provide virtual business reviews with C-level executives and management
• Ensure product ideas, needs and value drivers are known, captured and articulated to the business community

Customer Success Manager, Dutch Speaking

• You'll start by shadowing teams: sales, marketing, product to understand how they actually work, where time gets lost, and where a well-built automation would change something concrete.
• Identify that the marketing team spends four hours a week adapting one piece of content for different formats, and build a workflow that reduces it to twenty minutes.
• Run a one-hour session teaching a sales rep how to use AI to research accounts before calls, then follow up two weeks later to check if they're actually using it.
• Troubleshoot why a workflow that worked last month is now producing inconsistent outputs and fix the prompt architecture.
• Evaluate a new tool that just dropped and decide whether it's worth introducing or just noise.
• Write a one-page guide so a team can run a workflow you built without calling you every time.
• Expect resistance from some, enthusiasm from others. Your job is to turn skeptics into regular users not by selling them on AI, but by showing them something that saves them time today.

AI Adoption Manager

• You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology.
• Help our clients understand their needs and which of our features and products best match their goals and expectations.
• Make sure our clients are utilizing our technology at its best so that we can fully provide them our world-class service.
• You’ll monitor and facilitate the customer's adoption of our technology.
• Work with our data-geeks (a.k.a. engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary.
• Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization.
• Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client.
• Establish a trusted advisor relationship that ensures our customer's overall satisfaction with our services and technology.
• Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues. Bring new product ideas to the table!

• Lead customers through onboarding, implementation, training, migration, and go-live phases
• Conduct configuration workshops to understand customer workflows and business needs
• Translate operational requirements into scalable and stable system configurations
• Advise customers on platform best practices and implementation decisions
• Deliver structured trainings that enable successful and independent platform adoption
• Ensure high-quality implementations before go-live
• Support customers during migration and hypercare activities
• Collaborate closely with Project Management, Customer Success, Product, and Engineering teams
• Document decisions, configurations, and open topics
• Independently manage smaller implementation projects end-to-end

Customer Onboarding Consultant

Implementation Specialist

• Responsible for overseeing the successful implementation and data migration of payroll systems for Deel’s clients.
• Lead and manage the full payroll implementation process, ensuring that clients’ data is accurately transferred.
• Collaborate closely with internal teams and external stakeholders, guiding clients through the setup and migration phases.
• Support project review calls (internal and external), coordinating and delivering on the project streams.
• Define and set-up the agreed client payroll processes, establishing all of the payroll and data requirements.
• Maintain detailed project documentation, including project plans, status reports, and process documentation.
• Define, agree and configure all interfaces, reports and systems configurations to successfully deliver the parallel and live payroll.
• Work with the client to sign-off on the project and document all of the client specific needs and processes.
• Act as the point of contact for all payroll project matters for the client.
• Schedule and attend weekly client calls to report on project status, identifying any risks, actions, issues and dependencies.
• Gather key requirements from clients to facilitate the onboarding process.

Payroll Implementation Manager

• Be responsible for overachieving Quota tied to territory Renewal and Expansion goals
• Effectively manage annual pipeline, by reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks
• Cold call customers with lapsed support, with the goal to reactivate support.
• Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Special Terms, Create NSQ’s
• Clearly communicate and sell complicated offers, internally and externally
• Prepare accurate forecasts, business analysis and sharing insights
• Assist customers with whatever is needed to ensure customer success, including but not limited to: Licensing Transfers, Customer Support Ticket Assistance
• Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses
• Record all activities on customer/partner actions in Veeam's customer relationship management system (SalesForce.com)
• Keep impeccable Salesforce hygiene
• Manage inbound Renewal inquiries though different Renewals portals
• Prioritize workload in order to meet all KPIs, goals and objectives.
• Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings
• Overachieve target quota
• Focus on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base

Customer Success Representative, Commercial

• Foster and grow relationships with Tier 1 banks
• Manage complex customer engagement cycles from onboarding to renewal
• Provide tailored solutions that meet clients' unique requirements
• Oversee the entire customer lifecycle and account performance reviews
• Collaborate with sales and technical teams for renewals and proposals
• Serve as the primary point of contact between clients and internal teams

Customer Success Director

• Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment.
• Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
• Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
• Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
• Grow customer's portfolio through zero churn and active cross and up-sales.

Customer Success Executive

• Odpowiedzialność za pozyskiwanie, negocjowanie, onboarding, edukowanie i budowanie relacji z kluczowymi międzynarodowymi sprzedawcami i markami w różnych kategoriach.
• Identyfikacja możliwości rozwoju biznesu, analiza potencjału rynku i planowanie działań związanych z pozyskiwaniem nowych handlowców.
• Współpraca z zespołami Technologii, Doświadczenia Klienta (CX), Prawnym, Handel oraz Marketing, aby optymalizować rozwiązania i budować wszechstronną wiedzę o dostępnych narzędziach i ich używaniu.
• Wsparcie Menedżera Sourcingu w tworzeniu planów i strategii sourcingowych.
• Pozyskiwanie nowych partnerów z regionu EOG (główni sprzedawcy e-commerce z Niemiec i Holandii), aby zwiększyć GMV.
• Zarządzanie portfelem partnerów i zapewnienie realizacji ich kwartalnych KPI i celów sprzedażowych.
• Tworzenie strategii sprzedaży i materiałów wspierających działania komercyjne.
• Reprezentowanie Allegro na międzynarodowych targach e-commerce i wygłaszanie prezentacji na scenie.

Senior Partner Success Advisor

• Надійною підтримкою та порадником з усіх питань, що стосуються сервісу Jooble
• Працювати над збільшенням середнього чека шляхом пропозиції клієнту оптимальних пропозицій (upsells)
• Повертати втрачених клієнтів з портфоліо клієнтів
• Проактивно взаємодіяти з клієнтами, розуміти їхні потреби, виклики та цілі
• Мати можливість водночас працювати з активними та колишніми клієнтами
• Проводити онбординг і навчання нових клієнтів щодо функціоналу продуктів
• Відстежувати й аналізувати дані про використання продуктів клієнтами
• Тісно співпрацювати з іншими відділами для забезпечення якісного клієнтського досвіду
• Відстежувати ключові метрики успіху клієнтів і звітувати про прогрес

Customer Success Manager, Polish

• Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K)
• Drive the post-sales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal
• Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions
• Ensure Price Increase targets are met
• Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback
• Manage inbound customer inquiries relating to their account
• Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone.
• Support customer nurture activities and campaigns in partnership with Marketing
• Reply to customer survey responses & recommend the appropriate department to take action
• Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals

Customer Success Associate, German

• Own Renewal Outcomes and Value Realization
• Ensure customer success plans are outcome-focused and aligned to customer value realization strategies
• Drive adoption of new products, services, and commercial capabilities
• Establish clear expectations for customer cadence, success planning, renewal readiness, and escalation
• Partner with Sales Managers to align on renewal timing and expansion opportunities
• Balance proactive intervention with capacity efficiency to maximize team impact
• Coach and develop Customer Success Managers

Senior Manager, Customer Success

• Wykonujesz kontakty telefoniczne do salonów w celu przekonania do wycofania rezygnacji z usług Booksy lub zapobiegnięcia rezygnacji
• Aktywizujesz salony tak, aby ich profile Booksy, zachęcały klientów do rezerwacji jak największej liczby wizyt online
• Udzielasz salonom informacji o sposobie działania oraz funkcjonalności Booksy dla Biznesu oraz Booksy dla Klientów
• Udzielasz salonom informacji na temat subskrypcji, faktur i płatności
• Proponujesz rozwiązania dostosowane do potrzeb salonów w zakresie możliwym do dostarczenia przez Booksy

Customer Success Retention Advisor

• Lead customer-facing API implementation function
• Own team delivery of customer onboarding via standard Public APIs
• Ensure consistent and customer-centric onboarding experiences
• Manage performance fairly, transparently, and constructively
• Ensure high-quality, accurate, and up-to-date content in the DSV Developer Portal
• Contribute as a member of the API & Connectivity Solutions leadership team
• Collaborate with Public API Development, Business Implementation Managers, and Commercial teams

Customer Implementation Manager

• Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between customer objectives and Zscaler goals
• Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions
• Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams
• Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success
• Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact

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