CRM Specialist

InPost Group

CRM Specialist configuring and automating InPost's CRM ecosystem supporting e-commerce logistics. Collaborating with teams across Europe to improve operational workflows and CRM processes.

Posted 7/2/2026contractRemote • 🇵🇱 PolandJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

CloudGoogle Cloud PlatformSQL

About the role

Key responsibilities & impact

Administer and configure InPost's CRM platforms (HubSpot, Pipedrive, Microsoft Dynamics 365 or equivalent) — pipelines, custom objects, user roles, and permissions
Design and maintain automations and integrations using Zapier, Make.com, and where needed Google Cloud Platform — connecting CRM with internal systems, marketing tools, and operational platforms
Translate APM deployment workflows (site sourcing, lead-to-deployment pipelines, partner onboarding) into structured CRM logic
Own data quality across markets: audits, deduplication, field validation, and lifecycle management
Build dashboards and reports tracking pipeline activity, deployment progress, and operational KPIs for international stakeholders
Gather requirements from teams across markets and translate them into scalable CRM configuration and process design
Maintain documentation, playbooks, and training materials; support onboarding and day-to-day CRM queries

Requirements

What you’ll need

2–4 years in CRM administration or operations (HubSpot, Pipedrive, or Microsoft Dynamics 365)
2+ years building workflow automations with Zapier, Make.com, or similar tools
Solid grasp of data hygiene, deduplication, and integration concepts (APIs, webhooks)
Fluent in Polish and English — strong written and spoken
Degree in Business, Information Systems, or a related field, or equivalent hands-on experience
Nice to have: SQL, Power BI, GCP experience, or background in logistics/e-commerce and multi-market operations

Benefits

Comp & perks

Work at the intersection of fintech and e-commerce on one of Poland’s fastest-growing digital products
Real ownership — your data products will directly influence strategic decisions in InPost Pay
Opportunity to work in a diverse, international, and cross-functional environment alongside leading experts
Space to experiment with new technologies — including AI tooling — and bring innovations into production
Fulfilling career path with investment in your development, training, and growth
Your impact will be visible immediately
B2B type of cooperation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM AdministrationWorkflow AutomationData HygieneSQLAPIsWebhooks

Soft Skills

Strong Written CommunicationStrong Spoken Communication