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Customer Success Associate
MacrobondCustomer Success Associate managing SMB accounts for Macrobond, providing support and ensuring customer success and engagement. Focused on retention, renewals, and adoption strategies in a hybrid work setting.
About the role
Key responsibilities & impact- Manage a portfolio of small, lower-touch customer accounts
- Act as the primary day-to-day contact for assigned customers
- Maintain regular engagement through structured outreach
- Develop an understanding of customer workflows and product usage
- Ensure customers can access relevant resources and support
- Manage follow-ups and ongoing engagement activities
- Maintain accurate customer documentation in Planhat and Salesforce
- Support strong retention outcomes across the SMB portfolio
- Manage renewal conversations for SMB accounts
- Monitor renewal timelines and engage proactively ahead of key dates
- Deliver standardized onboarding and adoption guidance to customers
- Monitor engagement and usage trends
- Track engagement and activity levels of customers
- Collaborate with internal teams to ensure customer success
Requirements
What you’ll need- Strong organisation and time management
- Ability to manage a high-volume customer portfolio
- Professional and proactive communication skills
- Curiosity about customer needs and use cases
- Consistency and reliability in execution
- Balance between responsiveness and operational discipline
- Collaborative mindset and positive attitude
- Interest in learning Customer Success and commercial skills
- Comfort working within structured processes and playbooks
Benefits
Comp & perks- Private health care and sport benefit
- Language learning platform
- Internal, external or online (e.g. Udemy) training possibilities
- Hybrid work model
- A modern office in the city center with an amazing chillout space
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer documentationcustomer workflowsproduct usageonboarding guidanceengagement trackingrenewal managementcustomer success
Soft Skills
organisationtime managementproactive communicationcuriosityconsistencyreliabilityresponsivenessoperational disciplinecollaborationpositive attitude