Macrobond

Customer Success Manager

• Manage a portfolio of small, lower-touch customer accounts
• Act as the primary day-to-day contact for assigned customers
• Maintain regular engagement through structured outreach
• Develop an understanding of customer workflows and product usage
• Ensure customers can access relevant resources and support
• Manage follow-ups and ongoing engagement activities
• Maintain accurate customer documentation in Planhat and Salesforce
• Support strong retention outcomes across the SMB portfolio
• Manage renewal conversations for SMB accounts
• Monitor renewal timelines and engage proactively ahead of key dates
• Deliver standardized onboarding and adoption guidance to customers
• Monitor engagement and usage trends
• Track engagement and activity levels of customers
• Collaborate with internal teams to ensure customer success

Customer Success Associate

Salesforce Developer

• Own the technical health and architecture of the Salesforce environment.
• Maintain sound development standards and release management discipline.
• Partner with the Head of Commercial (GTM/Rev) Ops to translate business priorities into a sequenced backlog.
• Operate independently within agreed priorities, surfacing risks and trade-offs proactively.
• Own ongoing support, troubleshooting, and enhancement of Salesforce CPQ, including product configuration, pricing logic, quote templates, and approval workflows.
• Design and build custom Apex, Lightning Web Components, and integrations to extend native CPQ functionality.
• Partner with Finance and Sales Ops on Quote-to-Cash improvements, including billing system integrations and renewal automation.
• Serve as a senior Salesforce administrator, managing users, profiles, permission sets, sharing rules, and security configuration for globally distributed teams.

Senior Salesforce Engineer

Sales

• Proactively target and acquire new clients by identifying market trends and key industry opportunities.
• Present Macrobond’s platform capabilities to prospects, demonstrating the value of our integrated data and analysis tools.
• Build strong relationships with existing clients, ensuring high levels of satisfaction while uncovering upsell and cross-sell opportunities.
• Collaborate closely with customer success and support teams to maintain and grow client accounts.
• Develop and execute a regional sales plan that aligns with Macrobond’s global strategy.
• Understand client challenges and requirements to offer tailored solutions using Macrobond’s data products, including API integrations and automated workflows.
• Work alongside the marketing, product, and research teams to ensure clients have access to Macrobond’s chart packs, thematic analysis, and weekly market insights.

Country Manager, Sales

Account Executive

• Proactively target and acquire new clients by identifying market trends and key industry opportunities
• Present Macrobond’s platform capabilities to prospects, demonstrating the value of our integrated data and analysis tools
• Build strong relationships with existing clients, ensuring high levels of satisfaction while uncovering upsell and cross-sell opportunities
• Collaborate closely with customer success and support teams to maintain and grow client accounts
• Develop and execute a regional sales plan that aligns with Macrobond’s global strategy
• Leverage market intelligence to identify opportunities in specific sectors, regions, or themes that align with Macrobond’s data offerings
• Understand client challenges and requirements to offer tailored solutions using Macrobond’s data products, including API integrations and automated workflows
• Provide demonstrations, proof-of-concepts, and support in closing deals
• Work alongside the marketing, product, and research teams to ensure clients have access to Macrobond’s chart packs, thematic analysis, and weekly market insights

Sales Development Rep

• Proactively identify and prospect into target accounts through cold calls, emails, LinkedIn, and other outbound channels
• Conduct high-volume outreach to engage decision-makers and generate interest in our solutions
• Qualify leads to ensure they meet defined criteria before passing them to the Account Executive team
• Collaborate with Sales and Marketing to refine messaging, campaigns, and target account strategies
• Maintain accurate records of all prospect interactions in the CRM (Salesforce or similar)
• Consistently meet or exceed monthly quotas for outreach, meetings booked, and qualified opportunities created
• Stay current on industry trends, competitor offerings, and market dynamics to effectively position our value

Sales Development Representative

• User onboarding & ongoing training sessions to ensure clients are set up for success and understand how to integrate Macrobond into their workflow
• Identify at-risk accounts and work with the sales and product teams to formulate a strategy to promote adoption and minimize churn
• Maintain consistent communication with clients to ensure they are aware of new product releases and updates and ensuring every client is appropriately equipped to maximize the value of Macrobond
• Curates targeted content distribution to customers (existing customer use cases/stats, best practices for use, roadmap updates)
• Hands over leads found in business reviews (via created opportunity in Salesforce) to assigned Account Manager
• Is assigned to all renewal opportunities in the territory, makes appropriate changes to renewal opportunity. Handles any termination requests and documentation
• Performs or supports regular business reviews with the customer about how to best get value from the Macrobond product(s)
• Front line response on any support tickets; manage queue for tickets promoted to product support group

Manager

• Lead, coach, and support a team of approximately 10 Data Specialists.
• Set clear goals, conduct performance reviews, and actively support individual development.
• Motivate employees and maintain a positive, inclusive, and accountable team culture.
• Manage recruitment, onboarding, training, shift work, absence coverage, and workload balance.
• Build a culture of feedback, ownership, and continuous learning aligned with Macrobond values.
• Lead daily team operations including work planning, task prioritization, and delivery follow‑up.
• Ensure timely and accurate execution of data updates, maintenance tasks, and internal/external requests.
• Monitor operational performance through regular check‑ins, dashboards, and key metrics.
• Reassign work during absences and proactively manage operational risks.
• Build team understanding of how Data Operations impact Product reliability and Customer experience.
• Ensure high‑quality data delivery aligned with Macrobond product and service standards.
• Oversee data disruption alerts for accuracy, relevance, and timely communication.
• Monitor handling of customer inquiries (e.g.: correct assignment, quality of investigation, and resolution).
• Ensure proper use and follow‑up of automated update and quality tools (e.g. consistency checks, monitoring tools).
• Identify recurring issues and drive corrective and preventive actions.
• Work closely with other Team Managers and key stakeholders.
• Coordinate and dispatch work across locations when required.
• Actively support process changes, new tools, and operational improvements.
• Communicate change clearly and consistently to the team.
• Monitor and report team performance, operational progress, risks, and improvements to Division Manager.
• Contribute to regular summaries and internal updates related to data delivery and operations.
• Represent the team constructively in cross‑team discussions and initiatives.