Customer Success Specialist – German or Dutch Speaker

Finom

Customer Success Specialist at Finom helping customers manage financial needs while driving product adoption and reducing churn. Engage with customers through phone, chat, and email.

Posted 7/13/2026full-timeRemote • 🇵🇱 PolandJunior💰 €24,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer engagement and relationship-building capabilities, with a focus on understanding customer needs and providing tailored solutions. Proficient in educating customers on products and features while advocating for their interests within the organization.

Highest-signal resume keywords

Customer Support ExperienceProactive Customer EngagementRelationship-Building SkillsProblem-Solving SkillsCommercial Awareness

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent CommunicationGenuine Passion for Helping CustomersCurious and AdaptableEager to Learn

Industry Keywords

FintechFinancial SectorCustomer JourneyProduct AdoptionCustomer Feedback

About the role

Key responsibilities & impact

Proactively engage with existing customers via phone, chat and email.
Build trusted relationships with your customer portfolio.
Understand each customer's business, goals and financial needs.
Help customers get the most value from Finom by introducing relevant features and products.
Recommend the most appropriate plans and services based on customer needs.
Identify opportunities to increase product adoption and customer engagement.
Proactively contact customers showing signs of churn and help retain them.
Re-engage dormant customers and encourage greater use of Finom.
Educate customers on new features, products and best practices.
Gather customer feedback and identify opportunities to improve the customer journey.
Work closely with Product, Marketing, Sales and Operations to improve the customer experience
Become an advocate for our customers, ensuring their voice is represented across the business.

Requirements

What you’ll need

Native in German OR Dutch, plus C1 in English
At least 6 months of experience providing customer support through phone calls
Excellent communication and relationship-building skills.
A genuine passion for helping customers succeed.
A proactive mindset with the confidence to reach out to customers.
Strong problem-solving and consultative skills.
Commercial awareness with the ability to understand customer needs and recommend suitable solutions.
Comfortable speaking with customers over the phone as well as via chat and email.
Curious, adaptable and eager to learn.
Any background in fintech or financial sector is desirable

Benefits

Comp & perks

Fully remote working, giving you the flexibility to work from wherever you're most productive.
Annual salary up to 24.000 EUR gross per year
Monthly bonus based on KPI achievement
The opportunity to collaborate with colleagues from our offices in Amsterdam, Cyprus, Kraków and Barcelona.
A fast-growing fintech where you'll have a real impact on the customer experience.
Opportunities to work with cutting-edge AI and technology as we shape the future of Customer Success.
Career development and progression as Finom continues to grow across Europe.
A collaborative, supportive and innovative culture where your ideas are valued.
The chance to help thousands of businesses succeed while contributing directly to Finom's continued growth.