Finom

Analyst

• Execute account updates, maintenance, and closure requests promptly and accurately while maintaining compliance with internal standards and service levels.
• Review and research customer dossiers to ensure completeness and accuracy of information and documentation.
• Perform due diligence checks on customer profiles in line with regulatory requirements and company policy.
• Analyze customer data using the risk engine to identify potential risks, anomalies, or compliance issues and escalate when necessary.
• Make justified decisions regarding account retention or closure according to company risk appetite and guidelines.
• Maintain clear documentation and audit trails for all reviews, findings, decisions, and escalations.
• Communicate requirements, decisions, and next steps to customers clearly and respectfully.
• Organize and prioritize daily workload while adapting to changing priorities in a fast-paced environment.
• Utilize workflow tools and AI assistants effectively in daily operations.
• Collaborate proactively with team members, team leads, and process owners to ensure transparency and smooth task handovers.
• Maintain high standards of accuracy and attention to detail in all tasks and documentation.
• Independently manage and track assigned work to ensure deadlines are met and tasks are completed reliably.

Lifecycle Service Desk Analyst

AI Engineer

• Design, develop, and deploy AI-driven solutions that enhance our product capabilities
• Automate processes and provide our customers with smarter, faster, and more intuitive financial tools
• Work closely with product managers and engineers to integrate cutting-edge AI technologies into Finom’s platform
• Collaborate with frontend and backend engineers to bring AI features into production
• Stay updated with the latest AI research and propose innovative applications relevant to Finom’s mission

Senior AI Engineer

• Build and deploy AI models with RAG and tool calling for various product features (e.g., AI accounting, new customer onboarding, customer care, document recognition, categorization, fraud detection)
• You understand that great models are built on great measurement — you choose the right signals and turn them into meaningful improvements
• Collaborate with frontend and backend engineers to bring AI features into production
• Stay updated with the latest AI research and propose innovative applications relevant to Finom’s mission