Customer Engineer

NCR Atleos

Customer Engineer at NCR Atleos maintaining ATM hardware and providing multi-vendor support. Engaging with customers and ensuring timely service delivery and issue resolution.

Posted 7/23/2026full-timeRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, repairing, and maintaining ATM hardware and related devices, while effectively managing customer relationships and ensuring timely resolution of issues according to SLA agreements.

Highest-signal resume keywords

ATM Hardware InstallationMulti-Vendor MaintenanceCustomer Relationship ManagementProblem DiagnosisConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ATM RepairEquipment Performance ReportingModification InstallationBasic Diagnostic TechniquesAdvanced Module Troubleshooting

Soft Skills

CommunicationConflict ResolutionCustomer Service

Tools & Technologies

Mobile App for Callout Details

Certifications & Qualifications

NCR Specific CertificationBusiness/District Specific Training

Industry Keywords

SLA AgreementsStock Movement ProcessingLead Generation SkillsService Provider Coordination

About the role

Key responsibilities & impact

Installs, repairs and maintains hardware of ATM’s and related devices.
Produces and maintains equipment performance/activity reports and installs modifications.
Provides multi-vendor maintenance.
Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues.
Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site.
Responsible for ownership of customer issues until resolution according to SLA agreements.
Daily process the movement of stock and nature of the callout details on the mobile app.
Communicate status updates with your electronic call notes throughout the day.
Deal with customers and third-party service providers telephonically and in-person.
Travel within South Africa to perform ATM’s and related devices servicing, installations and repairs.
Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required.

Requirements

What you’ll need

Installs, repairs and maintains hardware of ATM’s and related devices.
Produces and maintains equipment performance/activity reports and installs modifications.
Provides multi-vendor maintenance.
Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues.
Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site.
Responsible for ownership of customer issues until resolution according to SLA agreements.
Daily process the movement of stock and nature of the callout details on the mobile app.
Communicate status updates with your electronic call notes throughout the day.
Deal with customers and third-party service providers telephonically and in-person.
Travel within South Africa to perform ATM’s and related devices servicing, installations and repairs.
Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required.
Applies working knowledge of assigned product line(s)
Applies policies, procedures and basic diagnostic techniques
Develops sales and lead generation skills
Trouble shoots more advanced modules
Conflict resolution and Escalation procedures
Complete NCR specific Certification based on business/district needs and assigned areas
Complete business/district specific training (i.e. T&T training) as prescribed by manager.

Benefits

Comp & perks

EEO Statement NCR Atleos is an equal-opportunity employer.
Job offers conditional upon passage of screening criteria.