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Strada

Customer Success Specialist, German

Strada

Customer Success Specialist delivering high quality demos of Strada solutions and products. Engaging clients through tailored interactions and ensuring optimal demo environments and schedules.

Posted 7/17/2026full-timeRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client engagement and tailored solution delivery within the HR/Payroll industry, leveraging strong communication skills and a problem-solving attitude to enhance customer experiences. Proficient in managing demo environments and collaborating with product teams to optimize customer engagement practices.

Highest-signal resume keywords
Client Facing ExperienceHR/Payroll Industry ExperienceHR/Payroll Software ExperienceFluent German SpeakerFluent English Speaker

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
HR/Payroll SoftwareSuccessFactorsWorkdaySAP PayrollDemo ConfigurationSolution AnalysisCustomer Engagement Practices
Soft Skills
Excellent Communication SkillsAssertive CommunicationProblem-Solving AttitudeOrganizational SkillsFlexibility
Certifications & Qualifications
Degree in Business AdministrationDegree in Information Systems
Industry Keywords
Client RequirementsDemo DeliveryCustomer JourneySales EnvironmentGlobal Remote Team

About the role

Key responsibilities & impact
  • Demonstrate the value of Strada solutions, products and offerings to prospects and clients through engaging, relevant and high quality demos
  • Participate in meetings with clients to discuss and analyze their requirements then suggest appropriate solutions
  • Create tailored demo in line with client requirements
  • Ensure live demo environments are configured, tested & prepared in readiness for demo delivery to clients
  • Plan and schedule demos with the relevant resources within SLAs
  • Work with the solutions and product teams to develop the Strada suite of customer engagement practices and tools, to deliver the ultimate experience to clients and prospects throughout the customer journey

Requirements

What you’ll need
  • 3-5 years client facing experience ideally within a sales environment
  • 3-5 years of relevant HR/Payroll industry experience
  • Preferred experience working with HR/Payroll software & solutions (i.e. SuccessFactors, Workday, SAP Payroll)
  • Degree in Business Administration, Information Systems or equivalent preferred
  • Fluent German speaker (Professional proficiency)
  • Fluent English speaker (Professional proficiency)
  • Excellent written and verbal communication skills
  • Assertive communicator to convey information in a clear, structured and diplomatic manner
  • Confidence and experience in client facing situations
  • Positive, problem-solving attitude
  • Ability to organize work and priorities to meet deadlines with limited supervision
  • Ability to work autonomously while having a strong sense of commitment to team and department
  • Demonstrate flexibility and the ability to work in a pressurized environment
  • Capacity to work in a global remote team

Benefits

Comp & perks
  • health coverage
  • wellbeing programs
  • paid leave (vacation, sick, parental)
  • retirement plans
  • learning opportunities