Customer Retention Specialist

• Build programs across all channels that accelerate the first-to-second purchase — the moments, offers, and touchpoints that turn a buyer into a regular
• Email & SMS channel performance — campaigns and triggered flows alike
• Optimize flows, Eg. Welcome Series, Post-Purchase, Browse & Cart Abandonment, Product/Brand/Category Affinity, and Winback
• Stand up always-on winback and reactivation for lapsed customers
• Drive the catalog program — circulation strategy, audience selection, and measurement in partnership with our data team
• Partner with acquisition marketing on email/SMS capture, welcome offers, and the end-to-end new-customer experience
• Report regularly on active customer health and owned-channel performance, and use what you learn to sharpen the roadmap

Senior Manager, Retention & CRM

• Lead Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner
• Implement programs ensuring Gartner’s retention and growth strategy
• Create scalable action plans and lead presentations in planning sessions with Senior Leaders
• Drive strong collaboration with Client Value Managers and our Center of Excellence partners
• Lead quantitative & qualitative analyses to solve Gartner’s retention and growth challenges and implement solutions
• Drive constant improvement and renovation/innovation of processes and tools

Senior Manager, Retention Programs

• Provide comprehensive information about the Beyond Finance financial hardship debt program to clients
• Display empathy and active listening skills to understand and deescalate upset clients
• Effectively use our Customer Relationship Management (CRM) system
• Assess the client's current financial situation and determine appropriate options
• Collaborate with clients to develop customized solutions
• Meet or exceed retention targets and earn commissions
• Provide a best-in-class customer service experience over the phone and through various communication tools

Client Retention Specialist

• Handle incoming cancellation requests professionally and effectively, conducting empathetic discovery conversations to understand customer concerns, pain points, and retention opportunities
• Apply established retention pathways and approved retention solutions, leveraging consultative questioning techniques to identify which solutions address specific customer objections
• Collaborate cross-functionally with Service, Billing, and Operations teams to quickly resolve barriers to retention and prevent future churn
• Drive conversations to closure, finalizing modified agreements and coordinating next steps to ensure smooth implementation and customer handoff
• Maintain meticulous CRM documentation of all customer interactions, outcomes, negotiated terms, and reasoning to enable team learning and accountability
• Consistently meet or exceed monthly retention KPIs including churn rate, renewal conversion rate, NPS targets, and SLA achievement

Retention Specialist

• Proactively engage with residents with upcoming lease expiration dates to negotiate and secure lease renewals
• Execute weekly renewal messaging to residents with expiring leases
• Draft, review, and execute all lease renewals
• Partner with marketing team to develop and launch social media content for assigned properties
• Serve as an active “Social Media Ambassador” for assigned communities
• Monitor resident and prospect ratings and reviews on social media platforms
• Collaborate with onsite teams to launch resident retention programs

Manager, Resident Retention

• Analyze customer data and feedback to identify problems and develop strategies that reduce customer churn
• Lead projects that design and implement retention initiatives targeting specific customer segments or locations
• Collaborate with internal partners across marketing, retail, finance, network, and care to build consensus and drive retention efforts
• Synthesize analytical findings into clear presentations that inform decision-making by business leaders
• Also responsible for other duties/projects as assigned by business management as needed

Customer Retention Strategy Manager

• As a Clinical Retention Specialist, work on high-impact initiatives and partner with cross-functional teams to improve health outcomes for diabetes patients.
• Deliver personalized education and training to new and existing patients and healthcare providers via phone and virtual platforms.
• Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.
• Collaborate closely with Clinical Services Managers, regional field teams, and sales leadership to ensure a seamless customer experience.
• Accurately document all customer interactions and support data-driven initiatives to improve retention performance.

Clinical Retention Specialist

• Apply clinical expertise to support patient interactions and successful use of Omnipod therapy.
• Deliver personalized education and training to new and existing patients and healthcare providers.
• Provide proactive follow-up, clinical consultation, and troubleshooting for sustained device adoption.
• Educate customers and HCPs on Omnipod data and reporting tools to enhance clinical conversations.
• Execute plans to support customer retention and sustained adoption of Omnipod therapy.
• Conduct proactive outreach to assess satisfaction and reinforce product value.
• Collaborate with internal teams to enhance customer engagement strategies and workflows.
• Accurately document all customer interactions, outcomes, and next steps in Salesforce.

Clinical Retention Specialist – South Central

• Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention.
• Deliver advanced, personalized clinical education and training via phone and virtual platforms.
• Manage clinical retention quotas assigned for a defined geographic region.
• Conduct high-impact inbound and outbound interactions to assess satisfaction, reinforce product value, and remove barriers to continued use.
• Build and maintain strong working relationships with healthcare providers.

Customer Retention Specialist jobs in Texas

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