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Manager, Resident Retention
Berkshire Residential InvestmentsManager of Resident Retention managing lease renewals and social media for multiple communities. Collaborating with teams to provide exceptional resident services and enhance satisfaction in Texas.
About the role
Key responsibilities & impact- Proactively engage with residents with upcoming lease expiration dates to negotiate and secure lease renewals
- Execute weekly renewal messaging to residents with expiring leases
- Draft, review, and execute all lease renewals
- Partner with marketing team to develop and launch social media content for assigned properties
- Serve as an active “Social Media Ambassador” for assigned communities
- Monitor resident and prospect ratings and reviews on social media platforms
- Collaborate with onsite teams to launch resident retention programs
Requirements
What you’ll need- Experience in property management or resident services preferred
- Strong communication skills
- Proficiency in Microsoft Office Suite
- Ability to work in a fast-paced environment
- Knowledge of social media platforms and marketing strategies
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Lease Renewal ExecutionDrafting and Reviewing LeasesMarketing Strategy KnowledgeResident Retention Programs
Soft Skills
Strong Communication SkillsAbility to Work in Fast-Paced Environment