Berkshire Residential Investments

Manager

• Lead efforts to optimize on-site accounting, delinquency, and collection duties for multiple communities totaling 1,500–2,500 units
• Partner with onsite property management teams to manage resident accounts and ledgers
• Pursue recovery of delinquent monies and provide delinquent-account lists to attorneys for eviction action
• Help reduce resident delinquency while supporting sustainable resident outcomes
• Ensure proper handling and scheduling of evictions and abandoned units
• Research and maintain accurate resident accounts and balances, making corrections promptly
• Process FAS, former accounts for collection agencies, security deposit dispositions, and routine collections
• Operate and manage computer receivables systems according to company policies and procedures
• Review rental applications and approve or reject prospects
• Build and maintain partnerships with onsite teams to deliver exceptional customer service

Business Manager

Customer Retention Specialist

• Proactively engage with residents with upcoming lease expiration dates to negotiate and secure lease renewals
• Execute weekly renewal messaging to residents with expiring leases
• Draft, review, and execute all lease renewals
• Partner with marketing team to develop and launch social media content for assigned properties
• Serve as an active “Social Media Ambassador” for assigned communities
• Monitor resident and prospect ratings and reviews on social media platforms
• Collaborate with onsite teams to launch resident retention programs

Business Manager

Manager, Resident Retention