Berkshire Residential Investments

Customer Retention Specialist

• Proactively engage with residents with upcoming lease expiration dates to negotiate and secure lease renewals
• Execute weekly renewal messaging to residents with expiring leases
• Draft, review, and execute all lease renewals
• Partner with marketing team to develop and launch social media content for assigned properties
• Serve as an active “Social Media Ambassador” for assigned communities
• Monitor resident and prospect ratings and reviews on social media platforms
• Collaborate with onsite teams to launch resident retention programs

Manager, Resident Retention