Customer Retention Strategy Manager

T-Mobile

Customer Retention Strategy Manager analyzing customer data and developing retention strategies at T-Mobile. Collaborating across functions to reduce customer churn and improve satisfaction metrics.

Posted 6/27/2026full-timeIrvine • California, Texas, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $86,200 - $155,500 per yearWebsite

About the role

Key responsibilities & impact

Analyze customer data and feedback to identify problems and develop strategies that reduce customer churn
Lead projects that design and implement retention initiatives targeting specific customer segments or locations
Collaborate with internal partners across marketing, retail, finance, network, and care to build consensus and drive retention efforts
Synthesize analytical findings into clear presentations that inform decision-making by business leaders
Also responsible for other duties/projects as assigned by business management as needed

Requirements

What you’ll need

Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
Acceptable areas of study include Business, Finance, Accounting, Economics, Statistics, Engineering, Math, Physical Sciences or related field (Preferred)
2+ years working on customer-facing products or programs, or otherwise in a capacity responsible for ensuring positive customer experiences or business outcomes (Preferred)
1+ years related business strategy experience (Preferred)
Argument Development (Required)
Communication (Required)
Cross-Functional Project Management (Required)
Customer Insights (Required)
Customer Retentions (Required)
Data Analysis (Required)
Financial Analysis (Required)
Collaborator Management (Required)
Critical Thinking (Required)
At least 18 years of age
Legally authorized to work in the United States

Benefits

Comp & perks

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisFinancial AnalysisCustomer InsightsCustomer RetentionBusiness StrategyArgument Development

Soft Skills

CommunicationCritical ThinkingCross-Functional Project ManagementCollaboration