Counselor

• Effectively handle incoming and outgoing phone communication with prospective students by utilizing cisco, dialer and other agent tools.
• Take new applications for prospective students by following a department call-flow and promoting the University’s degree programs.
• Take Enrollment Deposits for prospective students by following a department call-flow.
• Convert prospective students from an application to admission decision by following a department call-flow and promoting the University’s degree programs.
• Guide students through Financial Check-in to secure their first enrollment to Liberty University by following a department call-flow.
• Aid students in the selection of classes based on the student’s intended degree program.
• Counsel students on enrollment steps up to matriculation, financial aid processes, transfer guidelines, and other related concerns.
• Promote the features and benefits of all undergraduate, graduate and doctoral programs as well as the added value of an on-campus education.
• Answer questions of a complex nature regarding the University’s admissions policies.
• Develop relationships and coordinate with support offices to solve student problems and address student concerns.
• Assist with on-campus recruitment events.
• Find new and innovative ways to become more effective and efficient in new student services.
• Implement daily and weekly feedback from the Management Team on areas to improve.
• Meet or exceed departmental key performance indicators.

Resident Admissions Counselor

• Ensure the academic success of individual students by utilizing all levels of academic support available and by maintaining a high level of communication with parents to deliver program information and address individual student needs;
• Support the teachers in exhibiting and maintaining a high level of professionalism, instructional support and customer service;
• Act as site leader in office, as required;
• Manage the State Testing Coordinator, counselors and others;
• Assist with state testing in all capacities;
• Assist with enrolling students based on academic performance and our eligibility requirements;
• Active member of the Leadership and State Testing Team
• Exhibit high quality communication with all staff, students and families;
• Provide specified assistance to families in need of additional support to prevent unnecessary withdrawals and encourage a high level of participation;
• Participate in student recruitment efforts including in-state marketing trips, presentations, Q & A sessions and responding to the press;
• Devise and implement virtual methods of creating and maintaining a “school community”;
• Handle any student problems escalated by parents and other counselors;
• Communicate and coordinate any overlapping responsibilities with the school leadership;
• Develop, plan and implement counseling programs for students and families related to academic and career planning and graduation;
• Work with staff to implement and maintain the Personal Learning Plan (PLP) of each student;
• Keep abreast of all high school graduation requirements, and communicate this information to the High School Coordinator and the principal;
• Work with school leadership team to plan and supervise the secondary school course selection process according to specific state credit and graduation requirements and student needs and interests in conjunction.
• Assist students and parents to develop a Four Year Plan for meeting graduation requirements;
• Counsel students with issues related to dropping courses and changing schedules;
• Develop dual enrollment articulation agreements with postsecondary institutions;
• Supervise the review of student transcripts and the entry of credits into the online transcript system;
• Develop and implement procedures to ensure that Connections Academy transcripts are accurate and up-to-date;
• Supervise efforts to secure complete and accurate records for Connections Academy students;
• Generate and authorize official transcripts for families upon request;
• Counsel families through the school withdrawal process, assisting with data collection regarding withdrawal;
• Develop, plan and implement counseling programs for students and families related to interpersonal adjustment issues;
• Report and refer critical incidents that jeopardize student well-being as obligated by law, administrative regulations, or ethical standards;
• Lead school teams in identifying school and community resources and maintain an up-to-date list of those resources, making them available to school teams and families;
• Develop and implement processes to regularly and frequently review the status of each secondary school student related to attendance, participation, and performance;
• Ensure that the counseling staff is able to assist teachers when students enroll mid-semester, making sure that teachers receive guidance on integrating the students into their coursework, and ensuring that previous grades, credits, and evaluations are handled appropriately;
• Research, develop and implement special programs such as Advanced Placement support, SAT and ACT Preparation, and college entrance preparation;
• Understand the requirements for and facilitate the administration of all high school testing, including exit exams, PSAT, SAT, ACT, and AP exams;
• Work with leadership team to design and coordinate high school graduation ceremonies;
• Coordinate a team of middle and high school teachers, helping to identify students who are at risk or in crisis;
• Provide state testing support including logistics for scheduling, tracking participation and contracting for testing facilities;
• Manage/evaluate other school staff as a part of the leadership team
• All other duties assigned

Manager of Counseling

• Provide direct counseling services, consultation to ecclesiastical leaders, community resource development and referral, and support to other staff, while working under clinical supervision to obtain independent licensure.
• As approved, provide program supervision, ecclesiastical outreach, and professional training to other staff.
• Provide quality customer service and comply with policy, licensing requirements, and professional standards of practice. If position is categorized as on-call or part-time working hours are not to exceed 19 hours per week.

Counselor 1, Part-time

• Provide counseling to patients through evidenced-based practice.
• Provide patient education.
• Ensure accountability of treatment program and patient compliance through collaboration.
• Assist patients in creating realistic goals toward achieving freedom from addiction.
• Act as a clinic resource and assure compliance with HIPPA and CFR42 Part 2 regulations.

Counselor, Social Worker

• Lead and develop a high-quality College and Career Counseling program for students in Grades 6–12.
• Provide individual college, career, and post-secondary planning guidance to students and families.
• Support students through all stages of the college application process, including college selection, essays, applications, deadlines, and admissions requirements.
• Build strong partnerships with families through regular communication, workshops, webinars, and guidance on admissions, testing, scholarships, and financial aid.
• Develop and deliver college readiness programming, including workshops, events, and resources for students across all grade levels.

Head of Careers and College Counseling

• Receive Command and non-Command referrals and make an introductory contact to referred Sailors to provide information about the SAIL program.
• Provide an initial clinical assessment and ongoing risk assessments using the Columbia Suicide Severity Risk Scale (C-SSRS).
• Provide ongoing safety planning using the Veterans Affairs Safety Plan.
• Collaborate closely with Sailor’s Command providing routine updates regarding sailor risk, safety, and progress in their recovery in accordance with the DoDI 6490.08.
• Provide clinical case management to Sailors enrolled in SAIL per published protocols and procedures.
• Ensure enrolled Sailors are connected to behavioral health providers and other supportive resources, as indicated, throughout SAIL engagement.
• Ensure Command referral information for Sailors who decline or who cannot be contacted is documented in the FFSMIS SAIL Record System.
• At the conclusion of SAIL services, alert command that SAIL services are ending and advise on procedures if the Sailor’s risk of suicide related behavior returns.
• Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements.
• For clients wanting to make a restricted domestic abuse report, provide a warm handoff to the installation Family Advocacy Representative or FAP Victim Advocate.
• For clients wanting to make a restricted sexual assault report, provide a warm handoff to the installation Sexual Assault Response Coordinator or SAPR Victim Advocate.
• Ensure Sailors receive an initial evaluation by Military Treatment Facility/Emergency Department qualified staff after suicide related behavior or ideation in accordance with local emergency response procedures and in coordination with the Sailor’s command.
• Collaborate with Sailors behavioral health treatment provider(s), and other service providers upon receipt of release of information from the Sailor.
• Participate in site/regional quarterly quality assurance procedures to ensure that all SAIL services provided are safe and of good quality.
• Document and maintain current records in the FFSMIS SAIL Record System for all SAIL contacts, assessments, and case management services provided IAW Navy requirements.
• Ability to intervene in crisis situations, using sound professional judgment, ethical practice and common sense.
• Maintain SAIL case documentation IAW all applicable policies, laws and instructions.

Counselor, Military Support

• Provides individual counseling to highly complex patients.
• Conducts clinical assessments to appropriately assess patient’s treatment needs.
• Designs and updates the patient’s treatment plan, including care coordination, referrals, and discharge planning.
• Manages assigned caseload and compliance with clinical treatment requirements.
• Collaborates with nurses and providers to provide holistic treatment services.
• Facilitates urine drug screening for patients.

Substance Abuse Counselor – OBOT

• Responsible for obtaining patient insurance and financial information to determine estimates and collect on estimated patient liabilities (including copays, deductibles, co-insurance, and past due/outstanding balances after financial assistance has been applied) and meeting assigned daily point of service (POS) collection goals.
• Carry out notifications to recently discharged (within 7 days) bedded patients that did not pay estimated liabilities including attempts within account notations.
• Partner in daily cashiering responsibilities as assigned by client, including but not limited to daily cash reconciliation and daily deposit functions.
• Responsible for flat-rate contracts, bundled services, and all applicable self-pay options.
• Facilitate internal and external communication with key stakeholders on case statuses and escalations.
• Collaborate with Case Management and/or Utilization Management regarding regulatory form completion, including but not limited to Hospital Inpatient Notices of Non-Coverage (HINNs), Lifetime Reserve Day (LTR) declinations, etc.
• Responsible for running, monitoring, and working on the missed collection opportunities report for potential process improvements and follow-up, making at least three documented attempts each day to visit or contact patients when listed in an inpatient status.
• Maintain Client and/or Ensemble-specific work queues as applicable to the FC role, including unbilled edits.
• Completes various follow-up reports as assigned including but not limited to accounts requiring next-day verification and denial root cause analysis.
• Manage communications with patients that are unable to make payments while in-house.
• Ensure completion of all required registration-related consents/forms at or after patient admission.
• Develop and submit CFO escalations of uncollected estimated liabilities in compliance with existing financial clearance policies.
• Assists eligibility specialists in the verification of insurance information such as: Medicaid and charity processing, complete payor searches for secondary coverages, query coverage for self-pay patients and provide coordination of benefits education.
• Work daily queues to complete, update, and clear any unbilled accounts as needed and assigned.

Financial Counselor

• Perform active rescues when texter safety has been identified as imminent risk.
• Monitor volunteer Crisis Counselor conversations for training adherence and quality support.
• Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations.
• Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety.
• Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required.
• Provide real-time feedback on conversation quality.
• Participate in trainings and internal working groups to increase quality service delivery.

Crisis Counselor Supervisor

• Works closely with the organization’s Health and Wellness Benefits team to promote the wellbeing program
• Consults with leadership regarding mental health and work-related issues
• Participates in behavioral health awareness campaigns
• Provides short-term EAP counseling via multiple modalities (e.g., in-person, telephone, video); supports organization outreach to encourage access to counseling services
• Manages client caseload independently in terms of scheduling and communicating with clients in-between sessions as appropriate
• Tracks and documents clinical services in a professional manner
• Provides cross referrals other offered wellbeing resources and benefits as appropriate
• Provides orientations on program services to employees
• Provides training and Lunch-and-Learns on mental/behavioral health topics
• Supports mental health-related content development for employee communications and events
• Provides management consultations and support for substance use and behavioral health issues
• Provides virtual and/or on-site critical incident debriefings
• Provides support to employees upon return to work post disability/leaves
• Participates in health fairs, enrollment and health promoting activities
• Other duties as assigned

Onsite Staff Counselor

• Works closely with the organization’s Health and Wellness Benefits team to promote the wellbeing program
• Consults with leadership regarding mental health and work-related issues
• Participates in behavioral health awareness campaigns
• Provides short-term EAP counseling via multiple modalities (e.g., in-person, telephone, video); supports organization outreach to encourage access to counseling services
• Manages client caseload independently in terms of scheduling and communicating with clients in-between sessions as appropriate
• Tracks and documents clinical services in a professional manner
• Provides cross referrals to other offered wellbeing resources and benefits as appropriate
• Provides orientations on program services to employees
• Provides training and Lunch-and-Learns on mental/behavioral health topics
• Supports mental health-related content development for employee communications and events
• Provides management consultations and support for substance use and behavioral health issues
• Provides virtual and/or on-site critical incident debriefings
• Provides support to employees upon return to work post disability/leaves
• Participates in health fairs, enrollment and health promoting activities
• Other duties as assigned

Staff Counselor

• Provide mental health counseling services to clients via teletherapy.
• Manage caseload efficiently, ensuring compliance with therapy standards.
• Maintain accurate records and documentation of sessions.
• Participate in team meetings and continuing education opportunities.

Licensed Professional Counselor

• Conduct intake assessments to evaluate Member readiness and determine appropriate level of care.
• Facilitate group and one-on-one counseling sessions using Affect’s evidence-based curriculum.
• Provide crisis support and coordinate appropriate referrals when needed.
• Maintain timely, accurate documentation in our electronic medical record (EMR) system.
• Collaborate with clinical supervisors on individualized treatment and discharge planning.
• Ensure compliance with HIPAA and all relevant state regulations.

Addiction Counselor – Telehealth

• Lead 3–4 one-hour group therapy sessions per day using a structured, evidence-based curriculum.
• Facilitate group discussions using a “plug and play” approach from approved modalities to meet members where they are within the guardrails of our clinical framework.
• Collaborate with prescribers, care navigators, and recovery coaches.
• Monitor member progress and document outcomes.
• Support a positive, recovery-oriented environment for members.
• Engage in local community outreach to promote Groups’ mission.

Substance Use Counselor

• Plan and conduct group therapy sessions and patient intake assessments based on clinic needs and best-practice guidelines.
• Provide crisis and de-escalation techniques.
• Assist with treatment planning. Review progress towards treatment plan goals.
• Coordinate patient care with the onsite multidisciplinary team.
• Document all necessary treatment data into the electronic patient health record.
• Follow adherence to all necessary regulatory and company compliance requirements.

Behavioral Health Counselor I

• Maintain a professional appearance and attitude in Telehealth interactions as well as on social media.
• Complete intake assessments which include documentation such as Mental Status Exams, Biopsychosocial, PHQ-9 or 2, GAD, CSSRS Risk Assessment, etc.
• Maintain an average of 18 hours of availability per week with a goal of billing 15+ hours per week.
• Ability to offer a minimum of 3 evening appointments each week.
• Effectively create and carry out treatment plans using evidence-based practices.
• Complete progress notes within 24 hours of time of service.
• Complete timesheet daily reflecting the billable hours worked.
• Maintain client’s charts and keep complete and correct documentation.
• Complete discharge summaries as required by insurance.
• Develop rapport with clients in order to facilitate a healthy professional relationship.
• Exercise sound clinical and professional judgment.

Telehealth Licensed Counselor

• Perform the task of benefit education and validation
• Face to face review of inpatient benefits, authorization and collecting inpatient, observation, and outpatient in a bed liability
• Handle the accurate verification and calculation of patient liabilities including previous balances, collection of patient payments
• Assess and collect patient liabilities, including copays, deductibles, co-insurance
• Utilize face to face communication with patients during their stay to collect the estimated patient liability.
• Assist in facilitating daily inhouse call reviews
• Complete pre-registration and registration tasks including, but not limited to, the registration of patients at the time of service, or prior to the date of service while attempting to collect the patient’s financial liability
• Monitor missed collection opportunities for potential process improvements
• Make follow-up phone calls to patients that are unable to make payment while in-house

Financial Counseling Specialist

• Provide guidance and information to patients on insurance
• Act as a liaison between patients, facility teammates, billing office and corporate office to resolve patient insurance issues
• Proactively review patient lists with Facility Administrators and teammates to identify potential patient insurance issues
• Support education on and completion of Patient Financial Evaluations
• Help patients find potential payment plan options
• Assist Medicare patients with securing secondary insurance coverage
• Provide monthly reporting and analysis on key metrics related to patient education and advocacy to senior management

See all jobs on JobTailor

Resident Admissions Counselor

Manager of Counseling

Counselor 1, Part-time

Counselor, Social Worker

Head of Careers and College Counseling

Counselor, Military Support

Substance Abuse Counselor – OBOT

Financial Counselor

Crisis Counselor Supervisor

Onsite Staff Counselor

Staff Counselor

Licensed Professional Counselor

Addiction Counselor – Telehealth

Substance Use Counselor

Addiction Counselor – Telehealth

Counselor

Behavioral Health Counselor I

Telehealth Licensed Counselor

Financial Counseling Specialist

Insurance Counselor I