Collections

• Review and document status of accounts and initiate telephone contact with insurance companies and repossession agents
• Review, cancel and file claims against ancillary insurance products
• Manage customer warranty and Gap Claims
• Total Loss vehicle processing
• Consumer data entry
• Impound repossession handling
• Prepare correspondences on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
• Establish and monitor payment plans
• Review and make recommendations for repossessions
• Adhere to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions
• Answer incoming vendor communications (i.e., phone, emails, faxes, etc.)
• Perform other job-related duties as assigned

Collections Specialist – Back Office

• Manage delinquent loan accounts by working directly with customers to identify solutions, establish payment arrangements, and help bring accounts back to a current status
• Contact customers with past-due accounts to discuss repayment options and establish payment plans
• Negotiate solutions that align with both customer needs and bank guidelines
• Analyze borrower financial situations to determine appropriate collection strategies (Levels II & III)
• Maintain accurate and detailed records of all account activity, communications, and payment arrangements
• Research and resolve account discrepancies, including payment issues and transaction history
• Prepare written correspondence, including demand letters and customer communications
• Partner with internal teams (loan officers, recovery specialists, etc.) to resolve accounts
• Ensure compliance with all regulatory requirements and internal policies

Collections Representative

• Third party follow-up associated with the dispensing of prescription medication via telephone, Internet, and in writing.
• Follow-up on unpaid, recouped payments, and underpaid claims.
• Resolve issues with nonpayment of invoices due to insurance problems.
• Maintain supporting chronological notes that detail action taken to resolve outstanding account balances.
• Maintain patient demographic information and data collection systems.
• Research and respond to insurance companies and governmental payers regarding collection issues.
• Contact patients and Physician’s offices as needed to expedite claims processing.

Medical Insurance Collections Coordinator

• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Collections Specialist

• Develop and execute collections strategies across delinquency stages
• Partner cross-functionally to design, test, and optimize treatment strategies
• Monitor strategy performance and recommend enhancements
• Acts as the primary regulatory interface on risk issues
• Represents business on corporate initiatives and provides direction in complex situations

Senior Manager, Collections Strategy

• Perform daily accounts receivable follow-up, documentation, and issue resolution
• Manage an assigned portfolio of routine AR accounts
• Document all client interactions, follow-up actions, and commitments in the collections system
• Generate and send client statements, reminder notices, and follow-up emails using approved templates
• Review customer payments for basic discrepancies and coordinate with Billing/Finance to correct errors
• Support account research including payment history reviews, invoice copies, portal status checks, and statement reconciliations
• Monitor aging reports and follow prescribed cadence-based workflow activities
• Escalate unresolved issues, disputes, and complex discrepancies to the Senior Collections Coordinator or Collections Manager
• Assist in preparing weekly portfolio updates for team meetings
• Submit invoices or documentation through client portals and maintain required artifacts
• Coordinate with Engagement Teams to obtain missing information, PO numbers, billing clarifications, or approvals
• Maintain organized, audit-ready documentation in line with internal controls and retention guidelines
• Identify minor process inefficiencies and recommend practical improvements
• Perform other duties as assigned

Collections Coordinator

• Supports the effective management of the revenue cycle process
• Ensures the accurate and timely collection of sales to third party payers
• Works with insurance companies, clients, and customers to resolve collection issues
• Reconciles accounts
• Manage assigned accounts and ensure the timeliness and accuracy of billing, collections, and payment activity
• Verification that a claim is on file
• Follow up with the payer due to lack of payment
• Investigation of denials
• Coordination with the billers to address billing issues
• Coordination with the funding consultants to address documentation questions
• Preparation of correspondence to dispute for the payment of accounts
• Review of posted payments for accuracy and investigate discrepancies
• Document in the system all verbal and written communication relative to collection actions
• Follow up every 30 days with insurance companies, clients, SPLs, and vendors to ensure the payment of accounts
• Alert the Manager of Collections of potential payment issues
• Recommend adjustments/write-offs to the Manager of Collections
• Investigate refund requests related to accounts
• Stay abreast of state, federal, and third-party funding regulations for assigned accounts

Medicare Collections Specialist

• Provide leadership and oversight for all billing submission, invoicing, collections, and accounts receivable activities, ensuring accuracy, timeliness, and compliance with internal controls.
• Oversee ancillary fee tracking, validation, and submission for invoicing, ensuring all billable revenue is captured and collected.
• Monitor accounts receivable performance, aging, and DSO targets; partner with Finance on issue resolution and escalation as needed.
• Ensure consistent application of billing and collections policies and procedures across products, clients, and acquired businesses.
• Maintain a strong working knowledge of the retirement TPA market, including revenue models, fee structures, fee repositories, ancillary fees, and common billing practices.
• Partner with Finance and Operations to support accurate revenue generation, prevent revenue leakage, and address billing-related risks.
• Support repricing, fee changes, and client-specific billing updates by ensuring operational readiness and accurate execution.
• Lead and develop managers who oversee teams responsible for billing, invoicing, and collections processing.
• Drive consistency in team performance, training, quality control, and workload management across locations.
• Foster a culture of accountability, collaboration, and continuous improvement aligned with organizational values.
• Identify inefficiencies, control gaps, and risk areas within billing and collections processes; lead initiatives to improve accuracy, scalability, and client experience.
• Ensure workflows and procedures are documented, maintained, and supported by appropriate quality control measures.
• Partner with Finance and Audit teams to support external audits and compliance requirements.
• Serve as a primary operational contact for billing and collections matters with Operations, Service, Sales, and Finance teams.
• Support the integration of billing, invoicing, and collections processes for newly acquired businesses.

Director – Billing & Collections

• Drive timely and accurate reimbursement through billing and collections
• Investigate denials, identify root causes, and resolve issues
• Submit payer appeals within deadlines and improve approval rates
• Analyze accounts receivable and reduce payment delays
• Partner with payers, patients, and teams to resolve balances
• Document all activities, adjustments, and updates clearly
• Review claims to confirm correct reimbursement
• Correct and reprocess claims to optimize payment
• Interpret EOBs to guide next steps
• Improve processes to reduce denials
• Meet quality and productivity goals

Collections jobs in Pennsylvania

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