Collections Coordinator

CBH

Collections Coordinator at Cherry Bekaert performing accounts receivable follow-up, documentation, and issue resolution for client accounts. Supporting cash-flow and aging goals with a hybrid work schedule.

Posted 6/12/2026full-timeRaleigh • Kentucky, North Carolina, Pennsylvania • 🇺🇸 United StatesJunior💰 $18 - $28 per hourWebsite

About the role

Key responsibilities & impact

Perform daily accounts receivable follow-up, documentation, and issue resolution
Manage an assigned portfolio of routine AR accounts
Document all client interactions, follow-up actions, and commitments in the collections system
Generate and send client statements, reminder notices, and follow-up emails using approved templates
Review customer payments for basic discrepancies and coordinate with Billing/Finance to correct errors
Support account research including payment history reviews, invoice copies, portal status checks, and statement reconciliations
Monitor aging reports and follow prescribed cadence-based workflow activities
Escalate unresolved issues, disputes, and complex discrepancies to the Senior Collections Coordinator or Collections Manager
Assist in preparing weekly portfolio updates for team meetings
Submit invoices or documentation through client portals and maintain required artifacts
Coordinate with Engagement Teams to obtain missing information, PO numbers, billing clarifications, or approvals
Maintain organized, audit-ready documentation in line with internal controls and retention guidelines
Identify minor process inefficiencies and recommend practical improvements
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma
At least 1 year of collections and/or accounts receivable experience in a professional services or multi-entity environment

Benefits

Comp & perks

Competitive compensation package
Comprehensive, high-quality benefits program
Annual bonus
Medical, dental, and vision care
Disability and life insurance
Generous Paid Time Off
Retirement plans
Paid Care Leave
Programs dedicated to enhancing personal and work life

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

accounts receivablecollectionsdocumentationissue resolutionpayment history reviewinvoice processingstatement reconciliationaging report monitoringprocess improvement

Soft Skills

communicationorganizationproblem-solvingattention to detailteam collaboration

Certifications

High School Diploma