Collections Representative

F.N.B. Corporation

Collections Representative managing delinquent loan accounts by establishing payment arrangements. Working directly with customers in retail lending and ensuring compliance with regulations.

Posted 7/1/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Manage delinquent loan accounts by working directly with customers to identify solutions, establish payment arrangements, and help bring accounts back to a current status
Contact customers with past-due accounts to discuss repayment options and establish payment plans
Negotiate solutions that align with both customer needs and bank guidelines
Analyze borrower financial situations to determine appropriate collection strategies (Levels II & III)
Maintain accurate and detailed records of all account activity, communications, and payment arrangements
Research and resolve account discrepancies, including payment issues and transaction history
Prepare written correspondence, including demand letters and customer communications
Partner with internal teams (loan officers, recovery specialists, etc.) to resolve accounts
Ensure compliance with all regulatory requirements and internal policies

Requirements

What you’ll need

High School Diploma or GED required
Level I: 1+ year of customer service, collections, or related experience
Level II: 3+ years of collections or loan servicing experience
Level III: 3+ years (typically 5+) in advanced collections, recovery, or complex account management
Strong communication and negotiation skills
Excellent customer service and problem-solving abilities
High attention to detail and ability to manage multiple priorities
Analytical mindset with sound decision-making skills (especially Levels II & III)
Knowledge of collections practices, regulations, and loan products preferred

Benefits

Comp & perks

Opportunity to grow across clearly defined levels
Exposure to a variety of lending products and customer scenarios
Collaborative team environment
Ability to make a meaningful impact by helping customers find financial solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Loan ServicingAccount ManagementPayment ArrangementFinancial AnalysisRegulatory Compliance

Soft Skills

Communication SkillsProblem-Solving AbilitiesMulti-Priority Management

Certifications

High School DiplomaGED