Collections

• Monitor customer accounts to identify outstanding invoices.
• Take the initiative to contact clients early to encourage timely payments.
• Contact clients to ask about their overdue accounts/invoices.
• Investigate historical data for each outstanding invoice and work on getting these settled by working closely with the billing team.
• Resolve billing and customer payment case inquiries.
• Identify and resolve collection issues promptly, ensuring customer satisfaction.
• Keep up-to-date records of account status and collection efforts for all outstanding invoices & client accounts.
• Analyze aging reports related to invoicing activities and achieve monthly targets.
• Report weekly on all accounts' collection activity and accounts receivable status.
• Work closely with the billing team to keep track of all the billing transactions and assist with the billing team's requirements if necessary.
• Participate in process improvement initiatives to enhance collections efficiencies.
• Complete other tasks as assigned by the manager.

Collections Analyst

• Own collections performance for Mexico-based accounts and drive faster resolution of past-due balances, disputed invoices, and broken payment commitments. Build account-level action plans, monitor aging movement and payment trends, and provide clear risk and cash updates to leadership.
• Partner closely with CSMs, AEs, Account Managers, Billing, Support, Product, Order Management, and Finance to resolve the operational issues behind delayed payment. Recommend and coordinate next steps such as payment plans, service restrictions, dashboard locks, credit blocks, and cancellation progression, while ensuring all material customer communication and account history are clearly documented.

Collections Manager

• Handle inbound and outbound collections calls professionally and efficiently
• Negotiate payment arrangements and resolve delinquent accounts
• Maintain consistent follow-up communication with customers
• Accurately document all account interactions and updates
• Ensure full compliance with FDCPA and collections regulations
• Meet and exceed individual and team performance goals
• Maintain professionalism and composure during challenging conversations

Bilingual Collections Specialist, MEX, COL

• Gestionar la cobranza en diversas etapas de mora a través de WhatsApp, email, llamadas manuales y sistema predictivo.
• Analizar motivos de atraso y ofrecer soluciones de pago personalizadas.
• Analizar y escalar cuentas ilocalizables o con posible fraude.
• Asignar cuentas estratégicamente por mora y prioridad de recuperación.
• Desarrollar y ejecutar estrategias efectivas de recuperación.
• Realizar seguimiento enfocado en resultados de cada cuenta.
• Registrar y dar seguimiento a aclaraciones y solicitudes de clientes.
• Resolver dudas sobre productos financieros o pagos.
• Apoyar tareas de back office de cobranza.
• Participar en la localización de clientes no contactados (skip tracing básico).

Analista de Cobranza

• Gestionar la recuperación de la cartera a través del asesoramiento al alumno, padre y/o egresado
• Proporcionar asesoramiento sobre adeudo de colegiatura y/o préstamo educativo
• Realizar actividades de envío de correos, campañas y contacto telefónico
• Cumplir con indicadores de operación y recuperación de cartera
• Proponer y ejecutar mejoras en procesos de cobranza

Ejecutivo de Cobranza

• Contact clients by phone, email, and text regarding outstanding balances.
• Discuss payment options and assist clients with resolving account issues.
• Provide exceptional customer service in both English and Spanish.
• Assist attorneys and legal staff with scheduling, document preparation, file management, correspondence, and maintaining organized records.
• Maintain accurate client account records.
• Monitor overdue balances and ensure timely follow-up.
• Document all collection activities and account updates.
• Serve as a professional point of contact for both English- and Spanish-speaking clients, ensuring clear communication and a positive client experience.

Collections Specialist, Spanish, English

• Own the day-to-day implementation, configuration, and maintenance of Customer.io for collections use cases.
• Build, update, and monitor collection workflows, messaging sequences, and treatment triggers in Customer.io.
• Ensure data ingestion pipelines feeding Customer.io are reliable, accurate, and up to date — in collaboration with the Data Analyst.
• Monitor tool performance and proactively resolve configuration issues, data discrepancies, or workflow failures.
• Design and implement automation workflows that reduce manual overhead for collections operations.
• Build and maintain automated treatment triggers, escalation logic, and contact sequencing rules.
• Identify manual processes in the collections workflow that can be automated and propose technical solutions.
• Document all workflows, configurations, and automation logic to ensure operational continuity.
• Own and manage the collections agent assignment logic, ensuring accounts are correctly distributed based on defined rules and performance criteria.
• Automate assignment processes to reduce manual overhead and increase operational efficiency.
• Pilot new collections tools — from initial configuration through testing and validation — before broader operational rollout.
• Manage and optimize outbound contact tools including dialers, blasters, and AVM (Automated Voice Messaging) solutions to maximize contact rates and recovery outcomes.
• Monitor tool performance post-launch and make data-backed adjustments to maximize recovery impact.
• Stay up to date with industry tools and best practices in collections technology, proposing relevant innovations.
• Design and maintain reliable data ingestion pipelines that feed customer and account data into Customer.io.
• Ensure data quality and consistency across ingestion flows using SQL and Python.
• Monitor pipeline health and proactively resolve data discrepancies or failures.
• Collaborate with engineering and data teams to expand and improve data sources feeding into collections workflows.
• Establish and maintain data connections with EDC and other external data providers relevant to collections operations.
• Work with cross-functional teams to identify new external data opportunities that can improve collections tools.
• Document integration workflows and data dictionaries to ensure operational continuity.
• Work closely with collections operations teams to ensure tools serve operational needs across all markets.
• Collaborate with the Analytics & Strategy function to ensure tool configuration reflects the current strategy.
• Support collections agents and team leads with training on tools, workflows, and automated processes.
• Communicate tool updates and changes in a clear, accessible way for non-technical stakeholders.

Collections Tools Analyst

• Explicación y atención al cliente con cualquier información relacionada con su financiamiento, validación y aplicación de pagos.
• Realizar llamadas telefónicas de acuerdo a la cartera asignada para contactar a los distintos Comercios y clientes realizando la gestión de cobranza solicitada.
• Recuperar los pagos de los clientes que se encuentran atrasados ​​en su cuenta, organizando a los clientes dependiendo de su nivel de mora y reportando promesas de pago.
• Cumplir con las metas establecidas, cumpliendo con las políticas, guiones, guión, procedimientos y trato con los clientes.
• Ayudar a mejorar las estrategias de cobranza que ya tenemos implementadas.

Ejecutivo Telefónico de Cobranza

• Ejecutar el modelo de conducta de pago sobre la cartera al corriente mediante herramientas digitales e IA
• Operar y mejorar el proceso de domiciliación diaria
• Incrementar la cobranza de la cartera de 1 a 30 DDM mediante la ejecución de estrategias digitales con IA

Collections jobs in Mexico

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Collections Analyst

Collections Manager

Bilingual Collections Specialist, MEX, COL

Analista de Cobranza

Ejecutivo de Cobranza

Analista de Cobranza

Collections Specialist, Spanish, English

Collections Tools Analyst

Ejecutivo Telefónico de Cobranza

Especialista de Cobranza Digital, IA

Collections Specialist, Bilingual English/Spanish