Collections

• Gestionar la cobranza en diversas etapas de mora a través de WhatsApp, email, llamadas manuales y sistema predictivo.
• Analizar motivos de atraso y ofrecer soluciones de pago personalizadas.
• Analizar y escalar cuentas ilocalizables o con posible fraude.
• Asignar cuentas estratégicamente por mora y prioridad de recuperación.
• Desarrollar y ejecutar estrategias efectivas de recuperación.
• Realizar seguimiento enfocado en resultados de cada cuenta.
• Registrar y dar seguimiento a aclaraciones y solicitudes de clientes.
• Resolver dudas sobre productos financieros o pagos.
• Apoyar tareas de back office de cobranza.
• Participar en la localización de clientes no contactados (skip tracing básico).

Analista de Cobranza

• Gestionar la recuperación de la cartera a través del asesoramiento al alumno, padre y/o egresado
• Proporcionar asesoramiento sobre adeudo de colegiatura y/o préstamo educativo
• Realizar actividades de envío de correos, campañas y contacto telefónico
• Cumplir con indicadores de operación y recuperación de cartera
• Proponer y ejecutar mejoras en procesos de cobranza

Ejecutivo de Cobranza

• Contact clients by phone, email, and text regarding outstanding balances.
• Discuss payment options and assist clients with resolving account issues.
• Provide exceptional customer service in both English and Spanish.
• Assist attorneys and legal staff with scheduling, document preparation, file management, correspondence, and maintaining organized records.
• Maintain accurate client account records.
• Monitor overdue balances and ensure timely follow-up.
• Document all collection activities and account updates.
• Serve as a professional point of contact for both English- and Spanish-speaking clients, ensuring clear communication and a positive client experience.

Collections Specialist, Spanish, English

• Own the day-to-day implementation, configuration, and maintenance of Customer.io for collections use cases.
• Build, update, and monitor collection workflows, messaging sequences, and treatment triggers in Customer.io.
• Ensure data ingestion pipelines feeding Customer.io are reliable, accurate, and up to date — in collaboration with the Data Analyst.
• Monitor tool performance and proactively resolve configuration issues, data discrepancies, or workflow failures.
• Design and implement automation workflows that reduce manual overhead for collections operations.
• Build and maintain automated treatment triggers, escalation logic, and contact sequencing rules.
• Identify manual processes in the collections workflow that can be automated and propose technical solutions.
• Document all workflows, configurations, and automation logic to ensure operational continuity.
• Own and manage the collections agent assignment logic, ensuring accounts are correctly distributed based on defined rules and performance criteria.
• Automate assignment processes to reduce manual overhead and increase operational efficiency.
• Pilot new collections tools — from initial configuration through testing and validation — before broader operational rollout.
• Manage and optimize outbound contact tools including dialers, blasters, and AVM (Automated Voice Messaging) solutions to maximize contact rates and recovery outcomes.
• Monitor tool performance post-launch and make data-backed adjustments to maximize recovery impact.
• Stay up to date with industry tools and best practices in collections technology, proposing relevant innovations.
• Design and maintain reliable data ingestion pipelines that feed customer and account data into Customer.io.
• Ensure data quality and consistency across ingestion flows using SQL and Python.
• Monitor pipeline health and proactively resolve data discrepancies or failures.
• Collaborate with engineering and data teams to expand and improve data sources feeding into collections workflows.
• Establish and maintain data connections with EDC and other external data providers relevant to collections operations.
• Work with cross-functional teams to identify new external data opportunities that can improve collections tools.
• Document integration workflows and data dictionaries to ensure operational continuity.
• Work closely with collections operations teams to ensure tools serve operational needs across all markets.
• Collaborate with the Analytics & Strategy function to ensure tool configuration reflects the current strategy.
• Support collections agents and team leads with training on tools, workflows, and automated processes.
• Communicate tool updates and changes in a clear, accessible way for non-technical stakeholders.

Collections Tools Analyst

• Explicación y atención al cliente con cualquier información relacionada con su financiamiento, validación y aplicación de pagos.
• Realizar llamadas telefónicas de acuerdo a la cartera asignada para contactar a los distintos Comercios y clientes realizando la gestión de cobranza solicitada.
• Recuperar los pagos de los clientes que se encuentran atrasados ​​en su cuenta, organizando a los clientes dependiendo de su nivel de mora y reportando promesas de pago.
• Cumplir con las metas establecidas, cumpliendo con las políticas, guiones, guión, procedimientos y trato con los clientes.
• Ayudar a mejorar las estrategias de cobranza que ya tenemos implementadas.

Ejecutivo Telefónico de Cobranza

• Ejecutar el modelo de conducta de pago sobre la cartera al corriente mediante herramientas digitales e IA
• Operar y mejorar el proceso de domiciliación diaria
• Incrementar la cobranza de la cartera de 1 a 30 DDM mediante la ejecución de estrategias digitales con IA

Especialista de Cobranza Digital, IA

• Handle inbound and outbound collections calls professionally and efficiently
• Negotiate payment arrangements and resolve delinquent accounts
• Maintain consistent follow-up communication with customers
• Accurately document all account interactions and updates
• Ensure full compliance with FDCPA and collections regulations
• Meet and exceed individual and team performance goals
• Maintain professionalism and composure during challenging conversations

Collections Specialist, Bilingual English/Spanish

• Manage high revenue accounts by analyzing and resolving issues driving delinquency.
• Handle customer, sales, pricing, billing, invoicing, and other Order to Cash-related escalations.
• Review and comprehend customer specific billing requirements, billing methods, payment methods, and payment trends.
• Proactively use multiple resources to research, resolve and respond to complex customer issues by gathering information, analyzing data, and determining root causes.
• Work with cross functional departments for resolution on root causes.
• Responsible for the resolution and management of outstanding invoices and delinquent accounts.
• Audits and analyzes aging reports, tracking collection efforts and may initiate outside collection approach for unresolved delinquent accounts.
• Reconcile accounts on a routine basis to ensure credits and payments align with invoicing and work with internal and external customers to collect and resolve.
• Prepare clear and concise communications to engage with customers and internal parties to resolve and collect delinquent invoices and account issues.

Collections Analyst

• Generate and stamp invoices in compliance with CFDI 4.0 regulations
• Issue payment complements and credit notes
• Reconcile payments against issued invoices
• Manage billing-related issues and follow-up with clients
• Maintain and organize administrative and tax documentation
• Support internal and external audits
• Prepare collections reports and account status updates

Billing & Collections Executive

• Contact customers to collect past-due payments
• Negotiate payment arrangements
• Update account information and follow collection procedures
• Meet collection goals

Collections Agent

• Elaborar y revisar conciliaciones de cuentas por cobrar con clientes.
• Gestionar una cartera de aproximadamente 350 clientes con saldos vencidos menores a 60 días.
• Asegurar la recuperación mensual de cartera con base en los objetivos establecidos.
• Analizar y aplicar correctamente los comprobantes de pago, identificando discrepancias o cargos no reconocidos.
• Generar y actualizar los estados de cuenta de los clientes asignados.
• Programar la cobranza considerando los vencimientos y condiciones de pago.
• Dar seguimiento diario a las gestiones de cobranza y reportar semanalmente el cumplimiento de metas.

Collections Specialist – Gestor de Cobranza

Gestor de cobranza

• Communicate with customers from to collect outstanding payments and resolve any issues related to their accounts.
• Maintain accurate records of all collection activities and customer interactions.
• Collaborate with cross-functional teams to develop and implement collection policies and procedures.

Collections Specialist

• Manage high revenue accounts by analyzing and resolving issues driving delinquency.
• Handle customer, sales, pricing, billing, invoicing, and other Order to Cash-related escalations.
• Review and comprehend customer specific billing requirements, billing methods, payment methods, and payment trends.
• Proactively use multiple resources to research, resolve and respond to complex customer issues by gathering information, analyzing data, and determining root causes.
• Work with cross-functional departments for resolution on root causes.
• Responsible for the resolution and management of outstanding invoices and delinquent accounts.
• Audits and analyzes aging reports, tracking collection efforts.
• Reconcile accounts on a routine basis to ensure credits and payments align with invoicing.
• Prepare clear and concise communications to engage with customers and internal parties to resolve and collect delinquent invoices and account issues.
• Leverage collection software, Oracle financial system, Transportation Management system(s) and Microsoft Excel (including pivot tables and v-lookups) Prepare for, schedule and/or conduct meetings with internal and/or customer contacts.

• Administrar la cartera de clientes —incluyendo Key Accounts, clientes medianos y pequeños—.
• Asegurar la correcta reconciliación de cuentas corrientes.
• Fortalecer relaciones sólidas y colaborativas con los clientes y áreas internas.
• Gestionar pagos para asegurar el cumplimiento de plazos acordados.
• Mantener comunicación efectiva con los clientes.
• Resolver deducciones, disputas y conflictos de pago.
• Desarrollar e implementar estrategias de cobranza proactivas.
• Identificar oportunidades de mejora y proponer iniciativas para optimizar procesos.

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