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Collections Specialist, Spanish, English
Michael & Associates, Attorneys at LawBilingual Legal Collections Assistant supporting billing and collections for clients at law firm. Handling communications in English and Spanish while providing administrative assistance to attorneys and legal staff.
About the role
Key responsibilities & impact- Contact clients by phone, email, and text regarding outstanding balances.
- Discuss payment options and assist clients with resolving account issues.
- Provide exceptional customer service in both English and Spanish.
- Assist attorneys and legal staff with scheduling, document preparation, file management, correspondence, and maintaining organized records.
- Maintain accurate client account records.
- Monitor overdue balances and ensure timely follow-up.
- Document all collection activities and account updates.
- Serve as a professional point of contact for both English- and Spanish-speaking clients, ensuring clear communication and a positive client experience.
Requirements
What you’ll need- Minimum of 2 years of experience as a Collections Representative required.
- Native-level Spanish fluency and exceptional English communication skills, both written and verbal.
- Strong customer service, negotiation, and relationship-building skills.
- Excellent organizational skills with the ability to manage multiple priorities effectively.
- Ability to maintain confidentiality and handle sensitive client information with professionalism.
- Must have your own laptop or PC, a high-quality headset, reliable high-speed internet, and a backup internet connection.
- Must be available to work night shifts and overtime as needed.
Benefits
Comp & perks- Salary Range: $7 USD per hour
- Enjoy a permanent work-from-home setup!
- Career Growth – Unlock opportunities for advancement and professional development.
- Innovative Culture – Thrive in a collaborative, inclusive environment that values creativity and new ideas.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collectionsaccount managementdocument preparationfile managementnegotiation
Soft Skills
customer servicerelationship buildingorganizational skillscommunication skillsconfidentiality