Collections

• Monitor accounts receivable to reduce DSO and minimize late payments and bad debt
• Analyze customer accounts on an as-needed basis to prioritize collection efforts
• Support/Deliver improvements to enhance customer satisfaction
• Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines
• Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable
• Raise disputes as needed/when appropriate
• Provide additional information to the dispute management team as needed to help resolve disputes
• Recognize customer needs and respond in a timely manner
• Collaborate with internal associates to resolve disputes and issues regarding customer accounts
• Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances
• Drive to achieve and support team in achieving individual and team performance targets by metrics
• Research and provide direction to Treasury team to apply open credits and payments when applicable
• Maintain invoice status detail in SAP
• Understand and adhere to policies and procedures
• Work on several different tasks or projects at one time
• Collaborate with others on the team to identify best practices and achieve best results
• Special projects as assigned
• Out-of-state travel possible
• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Embrace and support Computacenter’s mission and core values

Collections Analyst II

• Manage an assigned portfolio of client accounts and follow up on outstanding invoices in a timely manner
• Contact clients regarding past-due balances and work to resolve payment issues professionally and effectively
• Partner with internal team members and partners to review account status and support collection efforts
• Research and reconcile account discrepancies, billing questions, and payment issues
• Maintain accurate records of collection activity, client communications, and account status updates
• Monitor aging reports and identify accounts requiring follow-up or escalation
• Prepare routine collections reports and provide account updates as needed
• Follow established collections procedures and recommend process improvements when appropriate
• Escalate sensitive or complex collection matters to management when necessary

Collections Specialist

• Support Billing and Collections staff
• Ensure authorization requests are submitted and followed up on
• Document accounts for tracking
• Review and distribute incoming correspondence
• Assist in the training of new hires

Billing and Collections Coordinator

• Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers.
• Evaluates and helps determine the borrower’s ability to pay and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
• Counsels borrowers on their options through education of alternative solutions.
• Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls.
• Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
• Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.
• May function as the single point of contact for a borrower.
• May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
• Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments.
• Assist with loan servicing website payments, denied access, password resets.
• Respond to escrow, loss draft and closing document inquiries.
• Provide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, vendors for REO properties, vendors for REO properties, modification/refinance requests, repayment plans, and additional mortgages activities.

Early Stage Collections Specialist, II

• Oversee the end-to-end credit and collections process, including evaluating customer creditworthiness, establishing credit limits, and monitoring risk exposure. Apply sound judgment to balance growth objectives with financial risk.
• Manage collections activities to reduce Days Sales Outstanding and minimize delinquent accounts. Handle escalations and complex customer situations, ensuring timely follow-up and resolution.
• Serve as a primary point of contact for customers regarding credit and collections matters, including direct outreach to discuss past-due balances, billing concerns, and the negotiation of payment plans or other resolution strategies, while maintaining a professional and customer-focused approach.
• Maintain oversight of receivables operations, including invoicing, cash application, reconciliations, and dispute management, ensuring accuracy and consistency across transactions.
• Prepare and deliver reporting on AR aging, collections performance, credit exposure, and bad debt trends. Provide insight into risks and recommend actions to improve overall cash flow.
• Partner with Sales, Customer Service, Finance, and Legal to resolve billing issues, support customer relationships, and maintain strong internal controls.
• Support the development of credit and collections processes and team structure as the function evolves. Ensure activities comply with company policies and applicable regulations. Contribute to ongoing improvements in systems and workflows within NetSuite and related tools, including Coupa where applicable.

Manager, Credit and Collections

• Provides commercial collections support to Patient Financial Services, performing duties which may include reviewing and resubmitting claims to third party payors, performing account follow-up activities, updating information on account, etc.
• Participates in department meetings and provides feedback to management on how to improve department processes.
• Adheres to documentation standards of the department and properly uses activity codes. Accurately enters data in fields. Maintains acceptable levels of speed and accuracy.
• Effectively monitors assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner. Takes initiative on issues and/or problems by advancing them to supervisor.
• Exemplifies high standards of professionalism, responsibility, accountability, and ethical behavior.
• Processes incoming correspondence, based on reason code, timely and accurately.
• Ensures information on the account is complete and accurate.
• Adheres to payment timeline protocol and assists other team members with resolution of accounts when needed.
• Demonstrates detailed knowledge of Cedars-Sinai core patient accounting systems and/or department specific systems and uses them effectively and efficiently.

Revenue Cycle Specialist II – Commercial Collections

• Responsible for reducing delinquency for assigned accounts
• Contact customers regarding payment status
• Answering incoming customer calls
• Deal with customers and profit centers to get disputed invoices resolved
• Deal with general contractors for specific jobs and make arrangements for joint checks
• Forward Certificates of Insurance and Tax Certificates to the appropriate departments
• Update and amend customer maintenance information

Credit & Collections Representative

• Responsible for assisting with all functions associated with billing and third-party payers
• Must be an effective communicator who can express himself/herself on a daily basis in a professional manner both verbally and in writing
• Proactive professional who can identify collection trends and solve them in a timely manner
• Identifies delinquent accounts, aging period and payment sources, and performs collection actions including contacting patients by telephone and resubmitting claims to the appropriate payer
• Evaluates patient financial status and establishes contract payment plans
• Keeps informed on all current Medicare, Medicaid, and third-party payer regulations and requirements
• Informs management and other staff members of changes and keeps documentation current and accessible
• Successfully reduces days in A/R and meets assigned goals
• Responds to overflow Customer Service incoming patient phone calls
• Other assigned duties as required

Collections Clerk

• Perform outbound collections tasks in a professional manner with a focus on customer service while adhering to Company policies
• Perform analysis of credit and collection practices
• Help categorize customer accounts within Collections platform
• Collaborate with internal sales and other cross-functional teams, as well as external customers, to resolve credit and collection issues promptly and effectively
• Completion of vendor onboarding forms, ensuring accuracy and compliance
• Manage and execute the end-to-end collections process for a diverse portfolio of customers, maintaining Snowflake’s high standard for customer experience and relationship management
• Leverage AI-powered financial tools to predict delinquency risks and automate routine communications, allowing you to focus on high-value negotiations
• Help build for the future by identifying opportunities to automate manual workflows while ensuring our financial practices reflect Snowflake’s core values

• Monitor and manage outstanding receivables across multiple client eBilling platforms and proactively identify delinquent and short paid balances to prioritize collections efforts
• Track status, document and resolve issues for invoice reductions until all appeal options are exhausted and/or any residual write-offs are processed
• Collaborate with billers, attorneys, and clients to resolve billing issues, resubmit invoices, and appeal disputed amounts as needed
• Manage the appeals process end-to-end, including understanding client-specific submission deadlines and submitting appeals in accordance with Cooley best practices
• Internal point of contact for e-billing collections
• Collaborate with and provide guidance to fellow collectors on e-billing portal navigation, invoice dispute resolution, and payment escalation strategies
• Investigate short payments and reductions within client eBilling systems
• Research client payment histories across e-billing platforms to identify patterns of late payment, chronic reductions, or non-compliance with agreed billing arrangements
• Keep responsible attorneys and billing partners informed of collection activity, problem accounts, and outstanding balances requiring their attention or intervention
• Negotiate and monitor informal payment arrangements and formal payment plans
• Identify accounts requiring write-off, transfer to suspense, or escalation to outside collection counsel and gather documentation necessary to proceed
• Maintain detailed and accurate collection notes and activity logs within the firm's billing and collections systems

Senior eBilling Collections Coordinator

• Lead enhancement of business processes to mitigate fraud risk
• Produce reporting and analysis to evaluate operational initiatives
• Develop and maintain operational reports, dashboards, and reporting tools
• Partner closely with Senior Specialists and operational leaders for root-cause analysis

Analyst 3, Credit & Collections – Fraud

• Coordinates and facilitates patient billing and collection activities
• Researching and holding payers accountable
• Resolving outstanding issues with insurance payers
• Builds strong working relationships with assigned business units
• Responds to incoming calls and makes outbound calls to resolve billing issues
• Works independently under general supervision

PFS Representative, DME Collections

• Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers.
• Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
• Counsels borrowers on their options through education of alternative solutions.
• Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls.
• Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
• Negotiate reasonable payment arrangements with borrowers, assembles and provides the required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.
• Functions as the single point of contact for a borrower.
• May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
• Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments.
• Assist with loan servicing website payments, denied access, password resets.
• Respond to escrow, loss draft and closing document inquiries.
• Provide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages.
• Perform other duties as assigned.

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