Collections

• Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts
• Advises customers on payment strategies and products
• Support areas may include coaching and training, quality audits, vendor management, and credit collection disputes
• Ensures alignment between values and behavior that fosters diversity and inclusion
• Builds interdependent teams that collaborate across functional and operating groups
• Develops rapport and instills confidence with clients
• Reviews and continually monitors performance of existing accounts
• Executes established loss mitigation processes/procedures
• Develops action plans and solutions to maximize recovery

Senior Manager – Collections & Recovery

• Manage a portfolio of premier, strategic, and high-touch customer accounts across the U.S. and key regional AR work areas, ensuring timely collections, clear communication, and a white-glove customer experience.
• Support collections coverage across key regional areas of AR work, including payment follow-up, documentation requirements, portal submission workflows, tax or invoicing considerations, dispute coordination, and escalation management.
• Support new channel success, including marketplace, partner, reseller, agency, ads, and other non-standard billing or collections motions across priority customer segments.
• Perform credit reviews and customer risk assessments within established frameworks, including payment history, exposure, credit limits, terms, and escalation recommendations.
• Drive resolution of complex AR and customer finance issues by coordinating the right owners, clarifying blockers, aligning on next steps, and escalating risks that affect collections outcomes or customer experience.
• Help run disciplined AR operating cadences across assigned portfolios and queues, including prioritization, ownership, escalation routing, and follow-through to resolution.
• Monitor portfolio health and collections performance through AR aging, DSO impact, dispute trends, queue performance, and follow-up effectiveness, turning trends into clear actions.
• Improve collections coverage and predictability by surfacing stalled accounts, recurring blockers, AR process gaps, and handoff issues that impact cash collection or customer experience.
• Partner with internal teams and external partners to scale consistent collections coverage, improve collections productivity, and drive measurable cash outcomes across assigned portfolios.
• Partner with Sales, Customer Success, Deal Desk, Billing Operations, Legal, Accounting, Cash Application, and Finance Systems to unblock customer payment issues and align account strategy.
• Track and communicate account status, risk items, next steps, and ownership clearly across internal teams.
• Support month-end close, audit requests, reserve inputs, write-off recommendations, and control documentation as needed.
• Use data, systems, and AI-enabled workflows to improve account prioritization, follow-up quality, reporting, and operational efficiency.

Senior Credit & Collections

• Manage a caseload of California workers' compensation lien files from initial billing through resolution
• Review accounts to determine appropriate collection strategy
• Communicate with insurance adjusters, defense attorneys, applicant attorneys, hearing representatives, and other parties
• Prepare demand letters and settlement proposals
• Review Explanation of Benefits (EOBs), payment histories, and billing records
• Identify underpayments, denials, and outstanding balances
• Prepare files for conferences, hearings, and trials
• Maintain accurate documentation of collection activity
• Work closely with billing, providers, and management to resolve account issues
• Meet monthly collection and productivity goals

Workers' Compensation Lien Representative / Collections Specialist

• Oversees day-to-day performance of the Collections team
• Directly manages a portfolio of complex, sensitive, or escalated collection, loss mitigation, and asset recovery matters
• Develops and implements strategies to minimize loan and share losses
• Conducts analysis of delinquent accounts
• Establishes and maintains relationships with delinquent members
• Handles escalated collection calls on delinquent loans
• Monitors and analyzes collection performance metrics
• Manages and liquidates repossessed and foreclosed loan collateral
• Stays informed of regulatory requirements related to loan and share loss mitigation

Collections Manager

• Lead, mentor, and develop a team of 5–6 collections professionals
• Manage day-to-day collections operations in a fast-paced legal environment
• Partner closely with attorneys, partners, and firm leadership to resolve collection issues and improve recovery efforts
• Handle escalated collection matters and complex client situations
• Monitor aging reports, portfolio performance, and collection trends
• Develop and implement process improvements to increase efficiency and reduce delinquency
• Collaborate with Billing, Accounting, and Finance teams to ensure timely resolution of billing-related issues
• Produce reporting and provide insights to leadership regarding collections performance and portfolio risk
• Support a culture of accountability, customer service, and continuous improvement

• Manage and oversee accounts receivable portfolios for large Health System
• Serve as the primary point of contact for assigned customers
• Perform complex, large-scale reconciliations
• Analyze account discrepancies and drive resolution
• Proactively follow up on outstanding balances
• Prepare and present account status updates

Senior Collections Lead

• Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers.
• Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
• Counsels borrowers on their options through education of alternative solutions.
• Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls.
• Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
• Negotiate reasonable payment arrangements with borrowers, assembles and provides the required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.
• May function as the single point of contact for a borrower.
• May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
• Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments.
• Assist with loan servicing website payments, denied access, password resets.
• Respond to escrow, loss draft and closing document inquiries.
• Provide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages.
• Perform other duties as assigned.

Late Stage Collections Specialist, I

• Monitor accounts receivable to reduce DSO and minimize late payments and bad debt
• Analyze customer accounts on an as-needed basis to prioritize collection efforts
• Support/Deliver improvements to enhance customer satisfaction
• Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines
• Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable
• Raise disputes as needed/when appropriate
• Provide additional information to the dispute management team as needed to help resolve disputes
• Recognize customer needs and respond in a timely manner
• Collaborate with internal associates to resolve disputes and issues regarding customer accounts
• Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances
• Drive to achieve and support team in achieving individual and team performance targets by metrics
• Research and provide direction to Treasury team to apply open credits and payments when applicable
• Maintain invoice status detail in SAP
• Understand and adhere to policies and procedures
• Work on several different tasks or projects at one time
• Collaborate with others on the team to identify best practices and achieve best results
• Special projects as assigned
• Out-of-state travel possible.

Collections Specialist II

• Responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions.
• Contact borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangement to bring borrowers current.
• Review the borrower’s current financial situation and offer additional options depending on the circumstance.
• Provide support to inbound Customer Service on high inbound volume days.
• Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations.

Early Stage Collections Specialist, I

• Monitor accounts receivable to reduce DSO and minimize late payments and bad debt
• Analyze customer accounts on an as-needed basis to prioritize collection efforts
• Support/Deliver improvements to enhance customer satisfaction
• Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines
• Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable
• Raise disputes as needed/when appropriate
• Provide additional information to the dispute management team as needed to help resolve disputes
• Recognize customer needs and respond in a timely manner
• Collaborate with internal associates to resolve disputes and issues regarding customer accounts
• Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances
• Drive to achieve and support team in achieving individual and team performance targets by metrics
• Research and provide direction to Treasury team to apply open credits and payments when applicable
• Maintain invoice status detail in SAP
• Understand and adhere to policies and procedures
• Work on several different tasks or projects at one time
• Collaborate with others on the team to identify best practices and achieve best results
• Special projects as assigned
• Out-of-state travel possible
• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Embrace and support Computacenter’s mission and core values

Collections Analyst II

• Manage an assigned portfolio of client accounts and follow up on outstanding invoices in a timely manner
• Contact clients regarding past-due balances and work to resolve payment issues professionally and effectively
• Partner with internal team members and partners to review account status and support collection efforts
• Research and reconcile account discrepancies, billing questions, and payment issues
• Maintain accurate records of collection activity, client communications, and account status updates
• Monitor aging reports and identify accounts requiring follow-up or escalation
• Prepare routine collections reports and provide account updates as needed
• Follow established collections procedures and recommend process improvements when appropriate
• Escalate sensitive or complex collection matters to management when necessary

Collections jobs in California

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Senior Manager – Collections & Recovery

Senior Credit & Collections

Workers' Compensation Lien Representative / Collections Specialist

Collections Manager

Collections Manager

Senior Collections Lead

Late Stage Collections Specialist, I

Collections Specialist II

Early Stage Collections Specialist, I

Collections Analyst II

Collections Specialist