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Early Stage Collections Specialist, I
CarringtonCrispEarly Stage Collections Specialist I responsible for counseling borrowers to bring loans current through payment arrangements and exploring alternatives. Join Carrington Mortgage Services in a hybrid role.
About the role
Key responsibilities & impact- Responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions.
- Contact borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangement to bring borrowers current.
- Review the borrower’s current financial situation and offer additional options depending on the circumstance.
- Provide support to inbound Customer Service on high inbound volume days.
- Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations.
Requirements
What you’ll need- High school diploma or equivalent work experience
- Less than one (1) year collections experience in a customer service/call center environment and/or loan servicing experience
- Experience in the Banking, Mortgage/Loan Servicing industries preferred.
Benefits
Comp & perks- Comprehensive healthcare plans for you and your family.
- Discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
counselingnegotiationcustomer servicesupportcommunication
Certifications
high school diplomaequivalent work experience