Collections Manager

Chevron Federal Credit Union

Manager overseeing the Collections team focusing on mitigating loan portfolio risks at Chevron Federal Credit Union. Responsible for managing collections performance and developing loss mitigation strategies.

Posted 7/1/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $86,520 - $118,965 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing collections teams and developing strategies to minimize loan and share losses, while maintaining strong relationships with delinquent members. Proficient in data analysis, financial calculations, and performance metrics monitoring.

Highest-signal resume keywords

Collections ManagementData AnalysisFinancial CalculationsCustomer Relationship Management (CRM)Regulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections ExperienceLoss MitigationAsset RecoveryStatistical TechniquesMathematical AptitudeMonth-Over-Month Flux AnalysisBasic Math SkillsPortfolio ManagementPerformance Metrics AnalysisLoan Collateral Management

Soft Skills

Customer Service SkillsRelationship Building

Tools & Technologies

Windows ApplicationsOutlookWordExcelCRM Software

Industry Keywords

Loan Loss MitigationDelinquent AccountsEscalated Collection CallsRegulatory Requirements

Tech Stack

Tools & technologies

Flux

About the role

Key responsibilities & impact

Oversees day-to-day performance of the Collections team
Directly manages a portfolio of complex, sensitive, or escalated collection, loss mitigation, and asset recovery matters
Develops and implements strategies to minimize loan and share losses
Conducts analysis of delinquent accounts
Establishes and maintains relationships with delinquent members
Handles escalated collection calls on delinquent loans
Monitors and analyzes collection performance metrics
Manages and liquidates repossessed and foreclosed loan collateral
Stays informed of regulatory requirements related to loan and share loss mitigation

Requirements

What you’ll need

3 years of management experience
5 years’ related collections experience and/or training or equivalent combination of education and experience
Bachelor’s degree from a 4-year college.
Solid understanding of financial calculations, including interest rates, loan balances, and payment schedules
Proficiency in data analysis and statistical techniques
Strong mathematical aptitude for conducting month-over-month flux analysis
Basic math skills including the ability to compute rates, ratios, and percentages
Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel
Moderate keyboard skills at 40 wpm.
Familiarity with member (customer) relationship management (CRM) software
Excellent customer service skills

Benefits

Comp & perks

Bonus/incentives for all regular employees
401(k) with 8% company contribution
Medical, dental, and vision insurance for employees and dependents paid at 80%
PTO and paid sabbaticals
Tuition reimbursement