Chevron Federal Credit Union

Learning and Development

• Serves as a strategic partner in designing, developing, and delivering comprehensive learning solutions that drive organizational performance and employee growth.
• Integrates instructional design expertise, adult learning science, change management principles, consulting capabilities, and use of AI enabled tools to identify training needs, create engaging learning experiences across multiple modalities, and measure the impact of development initiatives.
• Leads end-to-end design and development of interactive learning experiences, programs, and curriculum that support and drive Credit Union organizational strategy forward.
• Selects appropriate instructional methods to maximize skill development such as e-learning courses, micro learnings, webinars, job aids, quick reference guides, meeting-in-a-box, simulation exercises, role play, and blended learning solutions.
• Analyzes complex content and structure into sequenced, digestible modules, ensuring clarity, relevance, and learner motivation.
• Develops course content using traditional authoring tools such as Articulate Storyline/Rise and proactively identifies new tools to enhance content design and delivery.

Senior Learning & Development Specialist

Growth Marketing

• Own lifecycle marketing across acquisition, onboarding, engagement, and retention journeys end-to-end
• Design, build, and launch trigger-based and always-on campaigns with defined segmentation and targeting
• Directly execute campaigns in Salesforce Marketing Cloud, including builds, QA, deployment, and scheduling
• Implement and optimize triggered communications (e.g., onboarding milestones, product nudges)
• Establish scalable templates, processes, and workflows to improve execution speed and consistency
• Identify and execute opportunities to improve conversion across email, web, and lifecycle touchpoints
• Lead A/B and multivariate testing to continuously improve engagement and performance
• Define, track, and report on KPIs tied to business outcomes (conversion, product adoption, engagement)
• Partner cross-functionally (Product, Lending, CX, Brand, Technology) to align strategy, execution, and performance

Senior Learning & Development Specialist

Lead Growth Marketing Strategist