Member Experience Specialist

Chevron Federal Credit Union

Member Experience Specialist delivering excellent member experiences at Chevron Federal Credit Union. Engaging with members, processing transactions, and promoting products and services.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $28 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

call center experiencebasic math skillskeyboard skillsfinancial transactionsaccount maintenancetroubleshootingproblem resolution

Soft Skills

courteous communicationactive listeningmember engagementrelationship buildingprofessionalismsolution-oriented

Tools & Technologies

Windows applicationsOutlookWordExcelZoomCustomer Relationship Management (CRM)document storage systems

Certifications & Qualifications

high school diplomaGED

Industry Keywords

member experiencefinancial goalsself-serve optionscredit union products

About the role

Key responsibilities & impact

Deliver excellent member experiences by responding to member inquiries in a courteous, professional, and highly accurate manner
Build high value member relationships by actively listening and engaging with members to discover needs and provide positive solutions
Handle complex member requests and work in multiple workgroups
Process financial and account maintenance transactions performed by the Call Center
Proactively engage member interest in Credit Union products and services
Educate members regarding how to reach financial goals and self-serve options
Troubleshoot and resolve member issues

Requirements

What you’ll need

2 to 5 years’ call center experience
High school diploma, GED, or equivalent
Ability to write and speak effectively in English using correct spelling and grammar
Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key
Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, Excel, and Zoom
Moderate keyboard skills at 40 wpm
Familiar with Customer Relationship Management (CRM) and document storage systems

Benefits

Comp & perks

Bonus/incentives for all regular employees
401(k) with 8% company contribution
Medical, dental, and vision insurance for employees and dependents paid at 80%
PTO and paid sabbaticals
Tuition reimbursement