Collections

• Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts
• Advises customers on payment strategies and products
• Support areas may include coaching and training, quality audits, vendor management, and credit collection disputes
• Ensures alignment between values and behavior that fosters diversity and inclusion
• Builds interdependent teams that collaborate across functional and operating groups
• Develops rapport and instills confidence with clients
• Reviews and continually monitors performance of existing accounts
• Executes established loss mitigation processes/procedures
• Develops action plans and solutions to maximize recovery

Senior Manager – Collections & Recovery

• Review and document status of accounts and initiate telephone contact with insurance companies and repossession agents
• Review, cancel and file claims against ancillary insurance products
• Manage customer warranty and Gap Claims
• Total Loss vehicle processing
• Consumer data entry
• Impound repossession handling
• Prepare correspondences on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
• Establish and monitor payment plans
• Review and make recommendations for repossessions
• Adhere to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions
• Answer incoming vendor communications (i.e., phone, emails, faxes, etc.)
• Perform other job-related duties as assigned

Collections Specialist – Back Office

• Resolve client-billing problems and address accounts receivable delinquency, applying good customer service in a timely manner.
• Provide weekly and quarterly metrics reports with updates on collection status and analysis of movements on the accounts receivable ledger.
• Liaise with Order Management and Accounting teams to ensure correct cash application to customer accounts.
• Review open accounts receivable and engage in required collection efforts.
• Make outbound collection calls/emails in a professional manner while maintaining and improving customer relations.
• Manage customer software access in line with customer payments.
• Prepare cash flow forecasts for customer account portfolio including examination of existing and future billings and assessment of expected collection dates.
• Prepare various reports as required.
• Occasional project work.

Senior Credit & Collections Specialist

• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Collections Specialist

• Partner closely with Operations and Technology teams: work directly with Unsecured Lending Operations and Business Banking Operations to improve day-to-day execution
• Translate analytics into actionable changes in workflows, strategies and process.
• Provide ongoing challenge to ensure operational procedures and credit strategies are practical and effective in execution; recommend and collaborate to implement streamlined, scalable operating models; ensure alignment between credit strategy, operational execution and policy requirements
• Lead cross-functional teams across risk and front line to advance automation and data-driven capabilities
• Identify and implement opportunities to automate manual processes and improve decisioning speed
• Partner to enhance tools, reporting and infrastructure; promote consistent and repeatable processes through better use of data and analytics
• Own strategy design, monitoring, credit policy and models: design and refine collections and loss mitigation strategies; track performance metrics and benchmarks; analyze and quantify impacts of policy and procedure changes on trends, providing statistical and financial modeling in support of operations
• Manage rollout of programs, develop testing agenda, drive funding and execution of efficiency updates: synthesize complex data into clear, decision-ready insights; provide recommendations to management on risk trends, operational improvements and strategic actions

Lead Risk Analytics Consultant – Collections, Workout

• Conducts monthly pre-billing review and data quality analysis to ensure that invoices delivered to customers and providers are accurate.
• Regularly receives and processes client and provider adjustments to ensure month end invoices are correct.
• Uses a variety of collection techniques and forms relationships with business clients to resolve payment issues and escalate collection efforts as necessary.
• Submits specialty billing for PACE and Medicaid clients using EDI software portal, reconciles EOBs, denied claims and conducts accounts receivable follow-up.
• Updates pricing on orders in system to ensure invoice accuracy for special items, agreements, substitutions, and unauthorized deliveries.
• Functions as a key contact person for all billing data integrity matters for clients, vendors, and various internal departments.
• Creates and develops reports to address management needs; analyzes information to identify issues and recommends process improvements as appropriate.
• May manage special billing & collections projects.
• Protects company’s intellectual property and the privacy of customers’ data
• Performs other duties as assigned or apparent.

Specialty Billing and Collections Analyst

• Reviews and monitors credit sources, credit files, customer applications and delinquent accounts.
• Obtains required information from credit organizations, banks and loan associations.
• Maintains records on credit risks, delinquent accounts and incomplete files.
• Mails follow-up letters to customers to encourage payment of delinquent accounts.
• Confers with customers by telephone in an attempt to determine reason for overdue payment, and reviews terms of sales, service, or credit contract with customer.
• Receives and posts payments on customer accounts.
• Records information about financial status of customer and status of collection efforts.
• Ensures proper sorting and filing of correspondence.

Senior Clerk Collections

• Supervises day to day activities of the credit and collections area including credit, billing, and collection efforts.
• Maintain responsibility for the daily accounts receivable credit, billing, and collection process in accordance with Waste Management policies and procedures.
• Monitor payment requirements on high dollar accounts.
• Review credit requests and pull credit reports for high dollar customers.
• Approve or decline credit requests in accordance with Waste Management policies and procedures.
• Oversee collections staff to ensure outstanding accounts are called and collection files maintained.
• Maintain basic understanding of applicable federal, state and local credit regulations affecting credit and collection procedures.
• Handle escalated customer complaints that are credit related.
• Complete month-end credit reports in accordance with accounting policies and procedures.
• Hire, train, supervise and develop staff, including coaching, counseling and discipline.
• Review, rate and evaluate credit/collections staff's performance on an annual basis in accordance with PDS guidelines as provided by the people department.
• Direct or prepare financial reports in accordance with WM requirements to ensure meeting various deadlines and due dates.

Supervisor, Credit and Collections

• Global Process Owner (GPO) for the Accounts Receivable (AR) function.
• Drive towards global AR collections performance success and provide direction to shared service centers.
• Coordinate and manage international regions’ forecasts feeding up to the quarterly Global AR collections forecast.
• Ensure that the Global Credit Policy is followed in terms of credit review process and credit limit approval matrix.
• Supervise, lead, and develop Local and International AR teams to achieve and maintain excellent customer service processes.
• Manage changes due to system implementations or acquisitions.
• Collaborate with internal and external customers to effectively manage the AR cycle.

Senior Manager, Global Credit & Collections

• Contacts customers via phone, fax, email or standard letter to bring accounts to a current status.
• Completes system assigned tasks within the designated timeframes.
• Reconciles and applies customer payments posted on account.
• Monitors the status of delinquent accounts, via the collector dashboard.
• Researches customer inquiries related to billing concerns and misapplied payments.
• Processes payments from delinquent customers and negotiate payment arrangements and/or settlements.
• Engages management and/or sales when required or appropriate to expedite resolution of customer issues.
• Initiates or processes write-offs, bad debt recoveries, and credit memos.

• Provide leadership and oversight for all billing submission, invoicing, collections, and accounts receivable activities, ensuring accuracy, timeliness, and compliance with internal controls.
• Oversee ancillary fee tracking, validation, and submission for invoicing, ensuring all billable revenue is captured and collected.
• Monitor accounts receivable performance, aging, and DSO targets; partner with Finance on issue resolution and escalation as needed.
• Ensure consistent application of billing and collections policies and procedures across products, clients, and acquired businesses.
• Maintain a strong working knowledge of the retirement TPA market, including revenue models, fee structures, fee repositories, ancillary fees, and common billing practices.
• Partner with Finance and Operations to support accurate revenue generation, prevent revenue leakage, and address billing-related risks.
• Support repricing, fee changes, and client-specific billing updates by ensuring operational readiness and accurate execution.
• Lead and develop managers who oversee teams responsible for billing, invoicing, and collections processing.
• Drive consistency in team performance, training, quality control, and workload management across locations.
• Foster a culture of accountability, collaboration, and continuous improvement aligned with organizational values.
• Identify inefficiencies, control gaps, and risk areas within billing and collections processes; lead initiatives to improve accuracy, scalability, and client experience.
• Ensure workflows and procedures are documented, maintained, and supported by appropriate quality control measures.
• Partner with Finance and Audit teams to support external audits and compliance requirements.
• Serve as a primary operational contact for billing and collections matters with Operations, Service, Sales, and Finance teams.
• Support the integration of billing, invoicing, and collections processes for newly acquired businesses.

Collections jobs in Arizona

See all jobs on JobTailor

Senior Manager – Collections & Recovery

Collections Specialist – Back Office

Senior Credit & Collections Specialist

Collections Specialist

Lead Risk Analytics Consultant – Collections, Workout

Specialty Billing and Collections Analyst

Senior Clerk Collections

Supervisor, Credit and Collections

Senior Manager, Global Credit & Collections

Collections Specialist

Director – Billing & Collections