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Collections Specialist
Republic ServicesCollections Specialist managing collections functions and customer accounts in environmental services sector. Engaging customers and resolving billing inquiries while ensuring compliance with procedures.
About the role
Key responsibilities & impact- Contacts customers via phone, fax, email or standard letter to bring accounts to a current status.
- Completes system assigned tasks within the designated timeframes.
- Reconciles and applies customer payments posted on account.
- Monitors the status of delinquent accounts, via the collector dashboard.
- Researches customer inquiries related to billing concerns and misapplied payments.
- Processes payments from delinquent customers and negotiate payment arrangements and/or settlements.
- Engages management and/or sales when required or appropriate to expedite resolution of customer issues.
- Initiates or processes write-offs, bad debt recoveries, and credit memos.
Requirements
What you’ll need- High School diploma or GED
- A thorough knowledge and understanding of collections transactions and processes.
- 2 years of collections or relevant experience required.
Benefits
Comp & perks- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collections transactionspayment processingaccount reconciliationbilling inquiriesnegotiationbad debt recoverycredit memo processing
Soft Skills
customer servicecommunicationproblem-solvingtime management
Certifications
High School diplomaGED