Client Partner

• Drive thoughtful, strategic and enterprise level strategy for ambitious customers
• Facilitate qualification, deal cycle participation, account reviews and value assessments
• Drive awareness within a micro-vertical to develop repeatable motions
• Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology
• Serve as a key SME, leader, and professional services consultant to our license sales teams
• Serve as the liaison between internal teams and the customer
• Develop relationships within assigned account(s) to accelerate value and improve customer outcomes
• Help uncover new opportunities for Salesforce
• Responsible for bookings, revenue, margin, CSAT, and value delivered across assigned account(s)

Services Sales – Account Partner, Accelerated Industries

• Lead client service initiatives by leveraging in-depth industry knowledge and operational expertise to enhance client satisfaction and loyalty.
• Develop and maintain strong client relationships through regular communication and by addressing client inquiries and issues promptly and effectively.
• Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.
• Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
• Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
• Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.
• Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement.
• Analyze client feedback and operational data to drive improvements and inform strategic decision-making.

Vice President, Client Processing Manager

• Lead client service initiatives to enhance client satisfaction and loyalty.
• Develop and maintain strong client relationships through communication and issue resolution.
• Develop and implement client service strategies utilizing industry best practices.
• Ensure compliance with regulatory requirements and company policies.
• Collaborate with cross-functional teams to address client needs and resolve complex issues.
• Provide expert guidance and support to internal teams and clients.
• Analyze client feedback and operational data to drive improvements.

• Lead client service initiatives to enhance client satisfaction
• Develop and maintain strong client relationships
• Implement client service strategies based on industry best practices
• Enhance client satisfaction and operational efficiency
• Ensure compliance with regulatory requirements
• Collaborate with cross-functional teams to address client needs
• Provide expert guidance and support to internal teams and clients
• Analyze client feedback and operational data for improvements

Vice President, Client Operations Manager

• Represent investment teams to clients and prospects
• Build the Nomura brand through client engagement
• Develop detailed understanding of investment teams’ approach, portfolios, and views
• Engage with internal and external clients to enhance understanding of equity platform
• Support multiple strategies focusing on US equities
• Maintain a client-first mindset for long-term business growth

Client Portfolio Manager

• Lead Client Care Operations North America wide.
• Standardize service processes.
• Coach Client Care leaders.
• Develop training programs.
• Monitor KPIs and customer feedback.
• Lead workforce planning.
• Partner with Operations.
• Drive continuous improvement.
• Present performance insights to leadership.

Manager, Client Care Operations

• Serving as Relationship manager and first point of client escalations
• Client/vendor/landlord relationship management
• Provide coaching for team members regarding procedures, lease interpretation, desktop audits and billing calculations
• Responsible for ensuring that client(s) accounts are in full compliance with all internal and client specific policies and procedure
• Reviewing abstracts and interpreting commercial lease documents (leases, amendments, subleases)
• Resolution of rent and other landlord/tenant issues
• Oversee subtenant account management, including the billing and collections of third-party tenant rents, review of the cash receipts posting reports and review of the monthly Delinquency Report
• Coordinate invoicing to client(s) and collections as necessary
• Document and share best practices, participate in efforts to strengthen internal controls and improve data quality
• Support, exposure and leadership of other special projects as assigned by manager

Client Manager, Lease Administration

• Manage and grow an assigned portfolio of law firm clients
• Build and maintain strong relationships with attorneys, partners, legal administrators, and librarians
• Drive client satisfaction and support renewals of print subscriptions and continuation services
• Identify new business opportunities within existing and prospective accounts
• Promote and sell legal publications, including codes, treatises, practice guides, and subscription updates
• Meet or exceed territory sales targets and revenue goals
• Execute upsell and cross-sell strategies to increase account value
• Maintain accurate records of sales activity, opportunities, and forecasts in CRM systems

Junior Client Manager

• Drive thoughtful, strategic and enterprise level strategy for our most ambitious customers
• Facilitate qualification, deal cycle participation, account reviews and value assessments
• Drive awareness within a micro-vertical to develop repeatable motions
• Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology
• Serve as a key SME, leader, and professional services consultant to our license sales teams
• Serve as the liaison between internal teams and the customer
• The Account Partner (AP) is accountable for creating and executing a strategy that builds mind-share and broad adoption of Salesforce technologies on his/her assigned accounts
• The AP ensures alignment with Sales and is responsible for developing relationships within his/her account(s) to accelerate value and improve customer outcomes
• The AP is accountable for bookings, revenue, margin, CSAT, and value delivered across his/her assigned account(s)
• An Account Partner earns the right to be considered a trusted advisor to the customer by providing execution excellence, intimate knowledge of the business the customer is in, and able to clearly lay out the path the customer needs to take to achieve success
• They independently identify and close opportunities with the primary goal of helping customers generate significant business value from their Salesforce investment
• They are responsible for sourcing and closing Professional Service Business in a region, owning bookings, sales performances, forecasting, managing customer lifecycle, driving adoption through sales activities for new and existing customers, pipeline generation and delivering sales presentations to C-level clients.
• Individually responsible for the success of a specific territory and patch.
• Consistently demonstrates the ability to develop, manage and elevate Accounts to Tier 1 /2
• Accountable for a larger quota
• Utilizes a consultative selling approach across all client levels, particularly C-Suite stakeholders
• Demonstrate strong executive presence and confidence when sharing a strong point of view through effective storytelling
• Ability to move fast and drive results
• Influences leaders and orchestrates internal alignment to provide best solutions
• Flawlessly navigate across all our internal teams to create synergy and alignment in driving the deal to closure maximizing both license and services bookings.

Sales Director – Account Partner

• Drive renewals and expansion through proactive account planning, uncovering unmet needs, and delivering tailored, consultative solutions
• Build and execute strategic growth plans across defined territories in partnership with product specialists, customer success, and GTM operations
• Position LexisNexis legal research, analytics, and AI-enabled workflow platforms as essential solutions aligned to client practice groups and operational goals
• Develop trusted relationships with senior stakeholders including managing partners, firm leadership, KM leaders, and practice chairs
• Navigate complex buying groups and firm hierarchies to secure renewals and expand key relationships
• Use Salesforce, Gong, and Seismic to maintain pipeline discipline, track engagement, surface insights, and inform outreach strategies
• Provide structured feedback to internal teams based on client insights and usage patterns

Legal Client Manager – Large Law Firms

• Own and grow a portfolio of large law firm accounts, focusing on long-term relationships, product adoption, and measurable client value
• Partner closely with customers to understand their priorities and position LexisNexis solutions as business‑critical tools
• Drive renewals and expansion through proactive account planning, uncovering unmet needs, and delivering tailored, consultative solutions
• Build and execute strategic growth plans across defined territories in partnership with product specialists, customer success, and GTM operations
• Position LexisNexis legal research, analytics, and AI‑enabled workflow platforms as essential solutions aligned to client practice groups and operational goals
• Develop trusted relationships with senior stakeholders including managing partners, firm leadership, KM leaders, and practice chairs
• Navigate complex buying groups and firm hierarchies to secure renewals and expand key relationships
• Use Salesforce, Gong, and Seismic to maintain pipeline discipline, track engagement, surface insights, and inform outreach strategies
• Provide structured feedback to internal teams based on client insights and usage patterns

• In conjunction with business development officers, responsible for developing and maintaining relationships with Corporate Trust clients
• Reviews and accepts new client relationships based on business line account acceptance policies and procedures
• Provides quality service based on client needs, wants, and expectations; aligns actions accordingly
• Remains sensitive and responsive to both internal and external clients
• Builds distinctive predictable levels of service; resolves problems quickly and effectively
• Works closely with new business development staff, serving as a collaborative business partner
• Identifies business risks and operational challenges and takes steps to mitigate risk and enhance operating systems and processes
• Coordinates the development and implementation of operational changes within the unit
• May be responsible for meeting certain revenue, new business and expense goals
• May manage staff, hire new staff, and/or train staff to successfully meet business objectives

Client Manager

• Drive thoughtful, strategic and enterprise level strategy for our most ambitious customers
• Facilitate qualification, deal cycle participation, account reviews and value assessments
• Drive awareness within a micro-vertical to develop repeatable motions
• Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology
• Serve as a key SME, leader, and professional services consultant to our license sales teams
• Serve as the liaison between internal teams and the customer
• The Account Partner (AP) is accountable for creating and executing a strategy that builds mind-share and broad adoption of Salesforce technologies on his/her assigned accounts
• The AP ensures alignment with Sales and is responsible for developing relationships within his/her account(s) to accelerate value and improve customer outcomes, and help uncover new opportunities for Salesforce
• The AP is accountable for bookings, revenue, margin, CSAT, and value delivered across his/her assigned account(s) and serves a key contact for customer negotiations and escalations
• An Account Partner earns the right to be considered a trusted advisor to the customer by providing execution excellence, intimate knowledge of the business the customer is in, and able to clearly lay out the path the customer needs to take to achieve success
• They independently identify and close opportunities with the primary goal of helping customers generate significant business value from their Salesforce investment
• They are responsible for sourcing and closing Professional Service Business in a region, owning bookings, sales performances, forecasting, managing customer lifecycle, driving adoption through sales activities for new and existing customers, pipeline generation and delivering sales presentations to C-level clients.
• Individually responsible for the success of a specific territory and patch.
• Consistently demonstrates the ability to develop, manage and elevate Accounts to Tier 1 /2
• Accountable for a larger quota
• Utilizes a consultative selling approach across all client levels, particularly C-Suite stakeholders
• Demonstrate strong executive presence and confidence when sharing a strong point of view through effective storytelling
• Ability to move fast and drive results
• Influences leaders and orchestrates internal alignment to provide best solutions
• Flawlessly navigate across all our internal teams to create synergy and alignment in driving the deal to closure maximizing both license and services bookings.

Account Partner Director – Travel, Transportation and Hospitality

• Responsible for developing and maintaining relationships with Corporate Trust clients
• Reviews and accepts new client relationships based on business line account acceptance policies and procedures
• Provides quality service based on client needs, wants, and expectations; aligns actions accordingly
• Resolves problems quickly and effectively
• Works closely with new business development staff, serving as a collaborative business partner
• Identifies business risks and operational challenges and takes steps to mitigate risk and enhance operating systems and processes
• Coordinates the development and implementation of operational changes within the unit
• May be responsible for meeting certain revenue, new business and expense goals
• May manage staff, hire new staff, and/or train staff to successfully meet business objectives

• Drive Strategic Prospecting and Deal Closure - Own and nurture key executive & C-suite/L2 relationships to understand and anticipate all potential needs that IRM could support.
• Lead the full sales cycle, including joint ownership of contract negotiations, required documentation, and team coordination to close deals and secure revenues.
• Shape and Solution Complex Client Needs - Lead discovery and first meetings, driving a relevant and differentiated solution play that matches customer demands with IRM's proposition.
• You will drive "process forward" innovations, particularly focusing on customer-driven innovation.
• Lead Account Management and Planning - Own overall account strategy, defining the vision, white space mapping, competitive landscape, and stakeholder mapping.
• You will also act as the quarterback for accounts, accountable for everything from opportunity identification to issue resolution.

Client Partner jobs in Pennsylvania

See all jobs on JobTailor

Services Sales – Account Partner, Accelerated Industries

Vice President, Client Processing Manager

Vice President, Client Processing Manager

Vice President, Client Operations Manager

Client Portfolio Manager

Manager, Client Care Operations

Client Manager, Lease Administration

Junior Client Manager

Sales Director – Account Partner

Legal Client Manager – Large Law Firms

Legal Client Manager – Large Law Firms

Client Manager

Account Partner Director – Travel, Transportation and Hospitality

Client Manager

Managing Client Partner, HLS