Vice President, Client Operations Manager

BNY

Vice President, Client Processing Manager at BNY leading client service initiatives to enhance client satisfaction. Responsible for implementing service strategies and ensuring compliance with regulations.

Posted 7/22/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesLead💰 $69,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client service operations, enhancing client satisfaction through strategic initiatives and compliance with industry regulations. Strong analytical and communication skills support effective collaboration with cross-functional teams.

Highest-signal resume keywords

Client Service OperationsRegulatory ComplianceAnalytical SkillsInterpersonal SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Relationship ManagementOperational Efficiency AnalysisClient Feedback AnalysisProblem-SolvingStrategic Implementation

Soft Skills

CollaborationLeadershipClient Guidance

Certifications & Qualifications

Professional Certification

Industry Keywords

Client SatisfactionIndustry Best PracticesCross-Functional CollaborationBusiness DegreeFinance Degree

About the role

Key responsibilities & impact

Lead client service initiatives to enhance client satisfaction
Develop and maintain strong client relationships
Implement client service strategies based on industry best practices
Enhance client satisfaction and operational efficiency
Ensure compliance with regulatory requirements
Collaborate with cross-functional teams to address client needs
Provide expert guidance and support to internal teams and clients
Analyze client feedback and operational data for improvements

Requirements

What you’ll need

Bachelor’s degree in business, Finance, or a related field
Advanced degree or professional certification preferred
7-12 years of experience preferred
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Proficiency in client service operations and thorough understanding of industry regulations and standards

Benefits

Comp & perks

Highly competitive compensation
Health insurance
401(k) participation
Flexible global resources and tools
Generous paid leaves including paid volunteer time