Vice President, Client Processing Manager

BNY

Vice President, Client Processing Manager at BNY leading client service initiatives and ensuring operational excellence. Engaging with clients and cross-functional teams to enhance satisfaction and compliance.

Posted 7/22/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesLead💰 $69,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client service operations and regulatory compliance, with a strong focus on enhancing client satisfaction through effective communication and problem-solving. Proven ability to analyze data and implement strategies that drive operational efficiency and continuous improvement.

Highest-signal resume keywords

Client Service OperationsRegulatory ComplianceAnalytical SkillsProblem-Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisClient Relationship ManagementService Delivery ImprovementOperational EfficiencyStrategic Decision-Making

Soft Skills

Interpersonal SkillsCollaborationLeadership

Certifications & Qualifications

Professional Certification

Industry Keywords

Client SatisfactionIndustry StandardsBest PracticesOperational ExpertiseClient Feedback

About the role

Key responsibilities & impact

Lead client service initiatives by leveraging in-depth industry knowledge and operational expertise to enhance client satisfaction and loyalty.
Develop and maintain strong client relationships through regular communication and by addressing client inquiries and issues promptly and effectively.
Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.
Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.
Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement.
Analyze client feedback and operational data to drive improvements and inform strategic decision-making.

Requirements

What you’ll need

Bachelor’s degree in business, Finance, or a related field.
Advanced degree or professional certification preferred.
7-12 years of experience preferred.
Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
Proficiency in client service operations and a thorough understanding of industry regulations and standards.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Remote work options