Client Partner

• Drive thoughtful, strategic and enterprise level strategy for ambitious customers
• Facilitate qualification, deal cycle participation, account reviews and value assessments
• Drive awareness within a micro-vertical to develop repeatable motions
• Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology
• Serve as a key SME, leader, and professional services consultant to our license sales teams
• Serve as the liaison between internal teams and the customer
• Develop relationships within assigned account(s) to accelerate value and improve customer outcomes
• Help uncover new opportunities for Salesforce
• Responsible for bookings, revenue, margin, CSAT, and value delivered across assigned account(s)

Services Sales – Account Partner, Accelerated Industries

• Assume overall responsibility for assisting Sales Representatives in the renewal process
• Recognize opportunities to add additional lines of coverage to existing business
• Generate plan options and quotes for additional lines of coverage
• Proactively mine for Add Issue opportunities
• Handle incoming renewal requests
• Provide renewal rate relief through negotiations with underwriting
• Follow up with producers and assistants regarding Renewal/Add Issue status
• Serve as Subject Matter Expert on various Guardian systems

Client Manager Associate, Select Market

• A CEM will drive technology and analytics delivery by managing client relationships, consulting projects, and technology teams.
• Contribute to project planning as it relates to resources required, applicable solutions, scope, schedule, cost, and client engagement.
• Facilitate client engagements and relationships in partnership with other leaders, with an eye towards growth and expansion.
• Monitor and report on critical metrics like utilization, burn rate, timeline, and risk.

Client Engagement Manager

• Lead Client Care Operations North America wide.
• Standardize service processes.
• Coach Client Care leaders.
• Develop training programs.
• Monitor KPIs and customer feedback.
• Lead workforce planning.
• Partner with Operations.
• Drive continuous improvement.
• Present performance insights to leadership.

Manager, Client Care Operations

• Own the full new hire onboarding experience, including program design, content development, facilitation, and ongoing iteration.
• Coordinate with HR Business Partners, hiring managers, and cross-functional stakeholders to ensure onboarding content stays current and reflects real business context.
• Track new hire completion, engagement, and feedback; use data to identify gaps and improve the program on a regular cadence.
• Evaluate onboarding program effectiveness using defined success metrics including new hire satisfaction, time-to-productivity indicators, and manager feedback and use findings to drive continuous improvement.
• Build and maintain onboarding paths in Workday Learning, including learning plans, assignments, and automated enrollment workflows.
• Design and facilitate instructor-led and virtual training programs across a range of employee development topics, including skills training, compliance, and culture-building content.
• Manage multiple concurrent projects, balancing design, facilitation, and administrative responsibilities across the learning calendar.
• Measure the effectiveness of learning programs through participant feedback, assessment data, and business outcomes; use insights to refine content and demonstrate impact to stakeholders.

Talent Development Partner

• A high intensity account growth leader who will deliver double-digit YOY growth at one or more key accounts.
• Will position Nagarro with CXOs as the strategic partner for AI transformation.
• Will systematically expand the breadth and depth of the engagement.
• Grow assigned portfolio by 15%+ YOY.
• Achieve revenue targets, in conjunction with the account's Custodian of Client Success, through structured account planning, shaping CXO agenda, working with procurement, and collaborating within Nagarro to identify and sell expanded offerings.
• Establish and maintain a "seat at the top table for AI" in the managed account(s) in partnership with AI for Change advisors and capability leads.
• Procure public testimonials and references from the client(s) about the quality of Nagarro's work.

Director – Client Growth Partner, IT Consulting, Retail & CPG

• In conjunction with business development officers, responsible for developing and maintaining relationships with Corporate Trust clients
• Reviews and accepts new client relationships based on business line account acceptance policies and procedures
• Provides quality service based on client needs, wants, and expectations; aligns actions accordingly
• Remains sensitive and responsive to both internal and external clients; builds distinctive predictable levels of service
• Resolves problems quickly and effectively
• Works closely with new business development staff, serving as a collaborative business partner when supporting new business conversations from existing or prospective clients
• Identifies business risks and operational challenges and takes steps to mitigate risk and enhance operating systems and processes
• Coordinates the development and implementation of operational changes within the unit
• May be responsible for meeting certain revenue, new business and expense goals
• May manage staff, hire new staff, and/or train staff to successfully meet business objectives.

Client Manager

• Empower Volunteers: Lead and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming throughout the assigned geographic area, or functional activities throughout the region.
• Lead the Program: Implement either disaster cycle services activities within assigned geographic area or specific functional activities within the region.
• Mission Capacity Building: Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically. Cultivate and develop Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities as part of their work in disaster readiness, preparedness, response, and recovery. Lead and empower a diverse team of volunteers.
• Engage Community: Lead and coordinate efforts in assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies.
• Manage in a Matrix: Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers.
• Know Your Communities: Act as the Red Cross disaster subject matter expert within assigned geographic area, to maximize Red Cross presence and community engagement and mobilization.
• Ready to Respond: Initiate and coordinate disaster relief operations in assigned geographic area, or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations.

Regional Client Care Manager

• Own and manage executive-level relationships across a portfolio of large enterprise clients
• Serve as the primary point of accountability for the full customer relationship, including growth, retention, and outcomes
• Develop and execute strategic account plans aligned to client business objectives and long-term success
• Drive revenue generation, expansion, and share of wallet across managed services and professional services
• Lead complex, multi-SOW, multi-year engagements from opportunity identification through close
• Partner with cross-functional teams to develop a comprehensive understanding of client challenges and align solutions to business outcomes
• Influence and coordinate internal resources across sales, solution engineering, delivery, and leadership to ensure client success
• Identify risks to account growth or client success and develop mitigation strategies
• Serve as the executive escalation point for client issues and ensure timely resolution
• Maintain strong pipeline discipline, forecasting accuracy, and account planning rigor

Senior Principal Client Partner – RapidScale

• Own and manage the full customer relationship across a portfolio of enterprise and upper mid-market clients
• Build and maintain relationships with senior stakeholders and key decision makers
• Drive revenue growth, retention, and expansion across managed services and professional services
• Develop and execute account plans aligned to client business objectives and outcomes
• Identify and pursue new opportunities across cloud, security, and modernization solutions
• Manage opportunities through the full sales cycle from qualification through close
• Partner with solution engineering, delivery, and internal teams to position and deliver solutions
• Coordinate internal resources to ensure alignment and a seamless customer experience
• Monitor account health, identify risks, and support mitigation strategies
• Maintain strong pipeline discipline, forecasting accuracy, and CRM hygiene

Principal Client Partner – RapidScale

• Supports the development and execution of market plans to increase lending in LMI/MMCT communities
• Conducts monthly performance reviews with Regional Managers and Production Managers
• Trains loan officers on Down Payment Assistance (DPA) programs, equitable outreach, and Home Mortgage Disclosure Act (HMDA) accuracy
• Partners with Community Reinvestment Act (CRA) Community Development Specialists to plan and execute CRA eligible mortgage events
• Builds and maintains strong community relationships with local nonprofits, housing counseling agencies, and community partners
• Identifies barriers to access and provides feedback to improve processes and products
• Supports the activation of CRA and Fair Lending strategies in the field
• Coaches Regional Managers (RMs) and Production Managers (PMs) to improve LMI/MMCT penetration
• Supports PMs and RMs by coordinating and assisting with local events and DPA education, helping to facilitate field execution while reinforcing leadership-driven strategies

Mortgage Community Development Partner

• Manage a portfolio of Corporate Banking credit relationships
• Grow revenue by closing new business and retaining existing customers
• Underwrite all types of credit account exposure
• Manage credit risk and respond to customer credit inquiries
• Provide customer service and participate in joint sales calls

Portfolio Manager – Automotive

• Manage and grow an assigned portfolio of law firm clients
• Build and maintain strong relationships with attorneys, partners, legal administrators, and librarians
• Drive client satisfaction and support renewals of print subscriptions and continuation services
• Identify new business opportunities within existing and prospective accounts
• Promote and sell legal publications, including codes, treatises, practice guides, and subscription updates
• Meet or exceed territory sales targets and revenue goals
• Execute upsell and cross-sell strategies to increase account value
• Maintain accurate records of sales activity, opportunities, and forecasts in CRM systems

Junior Client Manager

• Develop and maintain relationships with Corporate Trust clients
• Manage the value of client relationships to the organization
• Review and accept new client relationships based on business line account acceptance policies and procedures
• Provide quality service based on client needs, wants, and expectations
• Align actions accordingly and remain sensitive and responsive to both internal and external clients
• Build distinctive predictable levels of service
• Resolve problems quickly and effectively
• Work closely with new business development staff
• Identify business risks and operational challenges and take steps to mitigate risk
• Coordinate the development and implementation of operational changes within the unit
• May be responsible for meeting certain revenue, new business and expense goals
• May manage staff, hire new staff, and/or train staff to successfully meet business objectives

Global Corporate Trust Escrow Client Manager

• Drive thoughtful, strategic and enterprise level strategy for our most ambitious customers
• Facilitate qualification, deal cycle participation, account reviews and value assessments
• Drive awareness within a micro-vertical to develop repeatable motions
• Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology
• Serve as a key SME, leader, and professional services consultant to our license sales teams
• Serve as the liaison between internal teams and the customer
• The Account Partner (AP) is accountable for creating and executing a strategy that builds mind-share and broad adoption of Salesforce technologies on his/her assigned accounts
• The AP ensures alignment with Sales and is responsible for developing relationships within his/her account(s) to accelerate value and improve customer outcomes
• The AP is accountable for bookings, revenue, margin, CSAT, and value delivered across his/her assigned account(s)
• An Account Partner earns the right to be considered a trusted advisor to the customer by providing execution excellence, intimate knowledge of the business the customer is in, and able to clearly lay out the path the customer needs to take to achieve success
• They independently identify and close opportunities with the primary goal of helping customers generate significant business value from their Salesforce investment
• They are responsible for sourcing and closing Professional Service Business in a region, owning bookings, sales performances, forecasting, managing customer lifecycle, driving adoption through sales activities for new and existing customers, pipeline generation and delivering sales presentations to C-level clients.
• Individually responsible for the success of a specific territory and patch.
• Consistently demonstrates the ability to develop, manage and elevate Accounts to Tier 1 /2
• Accountable for a larger quota
• Utilizes a consultative selling approach across all client levels, particularly C-Suite stakeholders
• Demonstrate strong executive presence and confidence when sharing a strong point of view through effective storytelling
• Ability to move fast and drive results
• Influences leaders and orchestrates internal alignment to provide best solutions
• Flawlessly navigate across all our internal teams to create synergy and alignment in driving the deal to closure maximizing both license and services bookings.

Sales Director – Account Partner

• Drive thoughtful, strategic and enterprise level strategy for our most ambitious customers
• Facilitate qualification, deal cycle participation, account reviews and value assessments
• Drive awareness within a micro-vertical to develop repeatable motions
• Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology
• Serve as a key SME, leader, and professional services consultant to our license sales teams
• Serve as the liaison between internal teams and the customer
• The Account Partner (AP) is accountable for creating and executing a strategy that builds mind-share and broad adoption of Salesforce technologies on his/her assigned accounts
• The AP ensures alignment with Sales and is responsible for developing relationships within his/her account(s) to accelerate value and improve customer outcomes, and help uncover new opportunities for Salesforce
• The AP is accountable for bookings, revenue, margin, CSAT, and value delivered across his/her assigned account(s) and serves a key contact for customer negotiations and escalations
• An Account Partner earns the right to be considered a trusted advisor to the customer by providing execution excellence, intimate knowledge of the business the customer is in, and able to clearly lay out the path the customer needs to take to achieve success
• They independently identify and close opportunities with the primary goal of helping customers generate significant business value from their Salesforce investment
• They are responsible for sourcing and closing Professional Service Business in a region, owning bookings, sales performances, forecasting, managing customer lifecycle, driving adoption through sales activities for new and existing customers, pipeline generation and delivering sales presentations to C-level clients.
• Individually responsible for the success of a specific territory and patch.
• Consistently demonstrates the ability to develop, manage and elevate Accounts to Tier 1 /2
• Accountable for a larger quota
• Utilizes a consultative selling approach across all client levels, particularly C-Suite stakeholders
• Demonstrate strong executive presence and confidence when sharing a strong point of view through effective storytelling
• Ability to move fast and drive results
• Influences leaders and orchestrates internal alignment to provide best solutions
• Flawlessly navigate across all our internal teams to create synergy and alignment in driving the deal to closure maximizing both license and services bookings.

Account Partner Director – Travel, Transportation and Hospitality

• Conduct personnel management activities including performance management
• Create a supportive environment for team engagement
• Implement strategy with senior management
• Collaborate to ensure customer needs are prioritized
• Evaluate current processes for issues and efficiencies
• Manage queries and concerns promptly and effectively

Client Partner jobs in North Carolina

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Services Sales – Account Partner, Accelerated Industries

Client Manager Associate, Select Market

Client Engagement Manager

Manager, Client Care Operations

Talent Development Partner

Director – Client Growth Partner, IT Consulting, Retail & CPG

Client Manager

Regional Client Care Manager

Senior Principal Client Partner – RapidScale

Principal Client Partner – RapidScale

Mortgage Community Development Partner

Portfolio Manager – Automotive

Junior Client Manager

Global Corporate Trust Escrow Client Manager

Sales Director – Account Partner

Account Partner Director – Travel, Transportation and Hospitality

Client Manager